Customer Service Advisor

Anglian Dental

ABOUT THE ROLE Want to work with us but don’t see the right role?   If you're a talented and passionate professional looking for an opportunity to join Anglian Dental, apply to our Talent Community today!   What’s a Talent Community? A Talent Community is a way for us to stay connected with amazing candidates who are interested in working with us—even if the perfect role isn’t available right now.   When a new position opens, we check our Talent Pool first—so you’ll be ahead of the queue!   Who do we hire?   We regularly recruit for: Sales & Customer Support Finance & Administration Marketing & Creative Operations & Logistics Engineering & Technical Roles   What do our teams do at Anglian Dental? Our people play a vital role in keeping dental practices running smoothly across the UK. Depending on your expertise, you could be: * Supporting clients & customers with expert advice * Managing finance & operations to drive business growth * Creating impactful marketing campaigns to grow our brand * Handling logistics & supply chain to ensure seamless delivery * Maintaining high-tech dental equipment as an engineer   What are we looking for? We want team members who: * Have a passion for problem-solving & innovation * Bring great communication & teamwork * Take ownership & pride in their work * Strive for attention to detail & excellence   Why Join Anglian Dental? With over 30 years of experience in the dental industry, we are experts in keeping surgeries running efficiently. We serve over 700 dental practices and continue to grow! Our mission? To be the go-to provider for surgery creation and maintenance across the UK.   Our Core Values: ✨ Integrity ✨ Attention to Detail ✨ Teamwork ✨ Taking Ownership ✨ Problem Solving   Benefits of Working with Us: Team Bonus Flexible Working Options Ongoing Training & Development 33 Days Annual Leave (Including Bank Holidays) Enhanced Maternity & Paternity Leave Health Shield Benefits Free On-Site Parking & EV Charging Unlimited Coffee, Refreshments & Lunch on Site Quarterly Team Events & Birthday Gifts   How does the Talent Community work? This Talent Pool isn’t actively monitored, but when we start hiring, we check here first!   If you're passionate about growing your career and want to be part of our journey, we want to hear from you.   Diversity & Inclusion At Anglian Dental, we celebrate diversity and are committed to creating an inclusive workplace for everyone. We welcome applicants from all backgrounds, even if you don’t meet every single requirement.   Apply today to join our Talent Pool and be the first to hear about new opportunities! LOCATION Park Farm Business Estate, Park Farm Ln, Nuthampstead, Royston SG8 8LZ

Länsförsäkringar Trygghetstjänster AB

Hej! 👋 Vi är Alf – ett nytt techbolag inom Länsförsäkringar. Med en kundbas på över 3,8 miljoner hushåll är Länsförsäkringar en av de största finansiella aktörerna i Sverige. Med Alf vill vi skapa ett tryggare och mer hållbart sätt att leva och bo. Det gör vi genom att kombinera den senaste tekniken inom IoT med 200 års erfarenhet av att hjälpa våra kunder ta hand om sina hem. Vi söker nu fler drivna medarbetare till vår support som vill vara med och underhålla och utveckla en kundtjänst i världsklass! Om rollen Som Customer Service Advisor på Alf arbetar du för att säkerställa bästa möjliga kundupplevelse och att våra användare får den hjälp de behöver. Du kommer att vara den första kontakten för våra användare och lösa en rad olika ärenden relaterade till exempelvis våra enheter, Alf-appen, betalning och leverans. Du kommer att rapportera till Head of Customer Support men även samarbeta med våra kollegor inom produktutveckling och 2nd line, för att smidigt kunna lösa kundernas problem. Dina arbetsuppgifter inkluderar: Att hantera kundärenden via kanaler som telefon och e-post och ge effektiv support. Att identifiera och analysera kunders problem genom grundläggande felsökning. Att registrera och hantera ärenden i vårt supportsystem för att säkerställa uppföljning och korrekt hantering. Att samla och rapportera feedback från kunder för att kontinuerligt förbättra vår service. Vem du är Det här är en perfekt roll för dig som står i starten av din karriär inom kundservice. Vi ser gärna att du har: En avslutad gymnasieutbildning 1–2 års erfarenhet av kundservice. Erfarenhet av kundtjänst via telefon och e-post, exempelvis från callcenter eller liknande miljö, är meriterande. Ett stort engagemang, initiativförmåga och en vilja att lära dig nya saker. Förmåga att behålla lugnet och leverera god service även i perioder med högt tempo. Ett intresse för teknik – du behöver inte vara expert, men du är bekväm med appar och digitala lösningar och nyfiken på att lära dig mer. Vi söker dig som är social, kommunikativ och trivs med att prata med människor hela dagarna. Du blir en del av ett sammansvetsat team med fem superduktiga kollegor i olika åldrar och med olika bakgrunder – ett gäng som både stöttar varandra i jobbet och har roligt tillsammans! 💫 Om oss Alf är en helhetslösning full av digitala skadeförebyggande tjänster och uppkopplade produkter som skapar trygghet i hemmet, och som hjälper till att upptäcka, förhindra och åtgärda skador innan de sker. Den unika kombinationen av vår drygt tvåhundraåriga historia som ett lokalt förankrat, kundägt försäkringsbolag och innovativ teknik gör att vi genom Alf kan skapa nya värden för våra kunder, samtidigt som vi hjälper att ta hand om vår planet. Alf drivs av Länsförsäkringar Trygghetstjänster AB, ett företag ägt av de olika länsbolagen runt om i Sverige. Att jobba hos oss ger en unik möjlighet att bli del av ett innovativt techbolag med den agila känslan hos ett startup, kombinerat med stabiliteten och styrkan från Länsförsäkringar. Alf och Länsförsäkringar erbjuder dig; 🏡 Flexibel arbetsplats genom en hybrid-modell. 🏙️ Kontor mitt i centrala Stockholm. 🤝 Kollektivavtal med pension och försäkring så som hälsoförsäkring m.m. 🏋️‍♀️ Friskvårdsbidrag på 5000kr/år. 💸 Bankförmåner med personallån. 🚀 ...och mycket mer, men det tar vi när vi träffas! Övrigt Skicka in din ansökan redan idag genom att bifoga ditt CV och besvara våra urvalsfrågor. Vi tar emot ansökningar löpande och ser fram emot att höra från dig! För att säkerställa ett högt förtroende gentemot våra kunder genomförs bakgrundskontroll i slutskedet av rekryteringsprocessen.

Allica Bank

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description Due to continued growth, internal promotions and an ongoing need to support our expanding customer base, we’re excited to be hiring Customer Service Advisors. Operations in banking like in every other firm is established to carry out all the day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders.  We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: * Slick digital account opening, and in life servicing. * Customer contact via telephony, email and in-app communications. * Payment and reconciliation activity. * Treasury operations. * Customer due diligence through Know Your Customer, Know Your Business. * Lending pipeline management. * Quality assurance and control. * Issue resolution. * Effective record keeping and data management. * Support of all change initiatives. Role Description The Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function. They will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.   Principal Accountabilities * To field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution. * You’ll be responsible for case management, and this may include outbound customer communications, payments and letter writing. * Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs. * To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer. * To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates. * To support other teams as appropriate, where customer communication or engagement is required.   Personal Attributes & Experience * Strong customer service experience, having worked in customer facing and or telephone service roles. * Experience using core banking systems and familiar with the use and application of social media as a form of interaction. * Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution. * Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management). * Experience in working with workflow / task management tools. * Knowledge of financial services rules and guidelines. * Excellent oral and written skills as they will be constantly communicating with customers. * Enthusiastic and articulate, whilst being motivated by a need to help people. * A problem solver and can create positive customer outcomes in diverse situations. * Conform to our ethical standards and conduct. * Perform administrative tasks related to the customer interaction. * Deliver outstanding customer service as measured through customer satisfaction KPIs. * Manage and monitor service providers for customer quality. * Drive customer service innovation and continuous improvement of process to deliver better customer outcomes. * Act as an ambassador/advocate for Customer within the Bank. * Adhere to quality control requirements and ensure compliance with policy. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: * Full onboarding support and continued development opportunities * Options for flexible working * Regular social activities * Pension contributions * Discretionary bonus scheme * Private health cover * Life assurance * Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.