Player Protection Analyst - Nights

LiveScore Group

Salary: £14,528 Rota / shifts: 18.75 hours per week. 4 shifts per week – 3 x 4.75 hours and 1 x 4.5 hours – these will include weekends. Hours: between 18:00 and 23:00.                           *Please note this role is office based for the 4 month probation and training period, hybrid working available after successful completion (2 days in the office per week). The Role The main role of the Player Protection Advisor is to review members' accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions. At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and our passion drives us to the top. We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition. As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users. We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you! Key Responsibilities  * You will play a central role in identifying potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk-based decisions to act when you see evidence of harm and behaviour change. * Ability to apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and to document this accurately. * Handling incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat. * Effective resolution of customer complaints in line with our complaint’s procedure. * Acting as a subject matter expert in the field of safer gambling. * Strong passion for supporting members who demonstrate signs of gambling related harm, including vulnerable members. * Efficiently navigate and manage our back-office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey. * Keeping accurate records of your observations, member interactions, and actions; using your judgement for when follow-up contact would be most effective. * Embrace the team's goals while working on your personal goals. Skills, Knowledge and Experience * Robust investigative, risk analysis, assessment, and decision-making skills * Strong organisational and prioritisation skills * Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure. * Effective communication skills, both written and spoken. * Ability to remain calm, empathetic and make decisions in stressful situations. * You enjoy working in a fast-paced and demanding environment. * Willing to work with people at all levels and in all functions, independently and as part of a larger team. * You are self-organising and ensure that your attention to detail and accuracy of work is constant. What can we offer? * Company Performance bonus * Hybrid working for all staff with flexible working opportunities * Private Healthcare scheme + Employee Enhanced Assistance * Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay * Subsidised gym membership * Life Assurance (x3 salary) * Contributory Pension Plan * Virgin Family: Giving you access to exclusive Virgin offers and experiences * Daily snacks, quality coffee, soft drinks and regular socials

Jobs Europe AB

Come and join our journey! At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Safer Gambling Analyst (Danish-speaking) A taste of what you’ll do Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend changes and/or amendments to Safer Gambling operational activities and processes Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required As a Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our Safer Gambling operation. Who and what we are after? Language proficiency: native or fluent Danish speaker who can also speak and write English fluently Ability to listen effectively and understand others, empathy Willingness to learn and grow in a fast paced environment Positive mindset and a flexible approach Team spirit with passion to help others Ability to analyse information with excellent attention to detail Experience working with MS Office If you have previous experience or knowledge about iGaming we'll consider it as advantage Employee benefits Private health insurance – because your wellbeing matters to us Wellness allowance – up to €300 per year Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year Birthday leave – as we want you to celebrate your day Company and team-building events – trust us, these are legendary Relocation package to Malta, including flight and two weeks of accommodation Performance bonus - up to 10% of base salary paid quarterly And much more – see for yourself! Apply today and be part of our success story! Meet all the eligible criteria? Apply today and join the Immense Group team.

Deezer

LIVE THE MUSIC WITH US From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further! We believe music is all about embracing the things that make us different. Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration. Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world. Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives! **Join Us** JOB DESCRIPTION The operation team is responsible for * Management of operational/day-to-day in relationships with Deezer’s payment Engineering team and identification of process inefficiencies * Monitor payment platform performance (authorization rates, PSP tracking), manage fraud risk operations, negotiate PSP rates, analyze transaction costs by method, and identify cost optimization opportunities. * Optimize subscription and churn data quality, implement internal control tools for payment processes and revenue reporting, and coordinate annual audits (statutory auditor deliverables, documentation, testing). * Expertise and support to Deezer teams (Customer care, Legal, Business) * Provide raw data for rights holder revenue reporting, budget tracking and accounting cut-offs; analyze monthly revenue variances * Ensure the payment system complies with local regulations (VAT, consumer protection laws, international legal developments) and maintain ongoing compliance of payment journeys and subscription management processes. * Lead subscription journey optimization, anti-churn mechanics development, conversion A/B testing, and the operational rollout of Deezer's pricing strategy. * Support commercial teams on B2B2C deals design, incorporate customer and internal stakeholder feedback to improve the user experience * Participate in QA testing phases for payment and offer-related releases. Your will : * Be the payment Operation guardian by owning daily payment operations processes, animate our continuous improvement approach, and help elaborate best practices, as we continue to launch and scale new payment products & services * Collaborate with other Payment Operations Analysts and Payment Engineering team and help foster knowledge sharing among the team * Participate in tight feedback loops with Payment product managers and other internal stakeholders to improve product & processes * Lead specific ad-hoc payment operations improvement projects QUALIFICATIONS * High knowledge of SQL and EXCEL * Strong analysis and recommendation methodology * Strong Project management skills * Previous experience in a payment processing environment * Curious and rigorous with figures * Excellent organizational and analytical abilities * Strong written and verbal communication skills in French and English * Demonstrated team player with a curious mindset * Eager and easiness to collaborate with software engineers At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou ADDITIONAL INFORMATION At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding : * Regular Diversity & Inclusion internal and external talks * Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability, Parenthood (signatory of the Parental Challenge) and LGBTQIA+ * Multiple e-learnings and mandatory training sessions for all managers * English and French courses for all, so that everyone can connect and feel included Beyond benefits like transportation, we offer you extra perks like: * A Deezer premium family account for free * Access to gym classes * Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong * Deezer parties several times a year and drinks every thursday * Allowance for sports, travelling and culture * Meal vouchers * Mental health and well-being support from Moka.Care * Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo! * Hybrid remote work policy If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!