Customer Service Specialist Demant Norway - Hørselsteknologi - Oslo

Vil du jobbe som kunderådgiver for Telia?

Loyalty Customer Service AS

Hei!   Vi heter Mathilda og Fredrik, og vi rekrutterer på vegne av Loyalty. Nå ser vi etter nye kunderådgivere til Telia-avdelingen hos Loyalty med oppstart 20.07 eller 24.08.​ Vi har mulighet for både heltids- og deltidsstillinger for deg som trives med å jobbe med mennesker, skape gode kundeopplevelser og ønsker en arbeidsplass med gode utviklingsmuligheter.   Det viktigste for oss er ikke hva du har gjort før, men hvordan du møter mennesker. Vi ser etter deg som er positiv, lærevillig og har et ønske om å utvikle deg! Hvorfor velge Loyalty?​ Vi er stolte av å være sertifisert som «Great Place to Work»​! Hos oss blir du en del av et godt arbeidsmiljø og spennende muligheter. Ta en titt på bildene vi har lagt ved for et innblikk i hverdagen vår. Loyalty investerer i sine ansatte og ønsker at de skal bli. Vi tilbyr alt fra coaching, kurs og ledertreningsprogram. Ønsker du en arbeidsplass der du kan utvikle deg, vokse og bygge karriere burde du ta kontakt med meg for å høre mer!  Arbeidsoppgaver:​ • Kundeservice over telefon og noe chat • Håndtering av bestillinger, fakturahenvendelser og teknisk support (innen TV og bredbånd) • Kundeoppfølging og rådgivning • Stort fokus på mersalg av Telias produkter Vi tilbyr: ​   • Fast fulltidsstilling eller deltidsstilling • Timelønn og provisjon • God opplæring og kontinuerlig oppfølging fra dedikerte og engasjerte ledere • Karriere-program og ledertrening • Flotte kontorer og fantastisk kantine • Sterk treningssenter i bygget  Ønskede kvalifikasjoner​ • Har gode kommunikasjonsevner og snakker/skriver flytende norsk • Trives med å bruke telefon og PC som arbeidsverktøy • Positiv lagspiller med gode samarbeidsevner Vi vet at jobbsøking kan oppleves som både tidkrevende og komplisert. Hos oss får du en enkel, effektiv og ryddig prosess, med lav terskel for å søke og rask tilbakemelding underveis!   Velkommen med din søknad!​   Merk:​ På grunn av ferie vil søknader bli behandlet fortløpende fra 20. juli​. Vi oppfordrer deg likevel til å sende inn søknaden din allerede nå - vi gleder oss til å høre fra deg!

Analytical Lead – Customer & Growth to Oslo Taxi

Hammer & Hanborg Norge

Oslo Taxi and TaxiFix are building the next phase of a digital mobility platform. We are looking for a curious and commercially minded Analytical Lead – Customer & Growth who wants to use data and customer insight to improve digital journeys, increase conversion and help create more completed trips. This is a new role in the Growth Platform Team. You will work closely with the Head of Growth Platform and colleagues across data, technology, operations, product and finance. You do not need to be a data engineer or specialist in every tool. What matters most is that you enjoy understanding customer behaviour, spotting opportunities and turning insight into practical improvements. About Oslo Taxi and TaxiFix​ Oslo Taxi is one of Norway’s leading mobility and passenger transport companies, with around 450 employees, 1,900 affiliated drivers and approximately 4 million trips each year. TaxiFix is central to Oslo Taxi’s future development. We are strengthening the platform, customer journey and commercial engine behind the service to make it easier for more customers to choose TaxiFix, complete their booking and return again. Growth for us is not only about attracting more customers. It is also about understanding how customer demand, fleet availability, driver economics, price, timing and operations work together to create more completed trips and profitable growth. The role​ As Analytical Lead – Customer & Growth, you will help make data useful in the day-to-day growth work around TaxiFix. You will analyse how customers use the app, where they drop off, what drives conversion and which initiatives are most likely to improve customer experience and commercial results. You will be part of the Growth Platform Team, which is now developing into a broader team for growth, customer platform, CRM, conversion, customer dialogue and commercial optimisation. You will also work closely with Team Data & AI, which develops the data, analytics and technology capabilities behind decision support, pricing and customer experience. Your role is to turn this insight into clear priorities, hypotheses, experiments and commercial action. What you will do​ You will: • Analyse customer journeys in TaxiFix, from app opening and search to booking, completed trips and repeat usage. • Identify patterns in customer behaviour, conversion, drop-off and loyalty. • Follow up relevant KPIs related to app usage, activation, conversion, completed trips and customer growth. • Build and improve dashboards, analyses and decision support for the Growth Platform Team. • Measure the impact of campaigns, CRM initiatives, customer communication and product improvements. • Help identify hypotheses and support experiments and A/B testing. • Explore how demand, availability, geography, timing and price affect completed trips. • Turn analysis into clear recommendations that colleagues can act on. • Work closely with colleagues in growth, data, product, technology, operations and finance. • Explore how customer demand, vehicle availability, geography, timing, price and operational capacity affect conversion, completed trips and commercial performance. Who we are looking for​ You may come from a role in growth analytics, digital analytics, customer insight, business intelligence or commercial analysis. Experience from apps, e-commerce, marketplaces, retail, mobility, logistics or other transaction-driven businesses is relevant, but not required. You will likely recognise yourself in several of these: • You enjoy working with customer behaviour, digital journeys and commercial data. • You have experience with dashboards, KPI reporting or data visualisation. • You understand conversion, retention, customer journeys or digital performance. • You are comfortable using SQL and relevant analytics or BI tools. • You can explain insight clearly to people who do not work with data every day. • You enjoy working across teams and seeing analysis lead to real improvements. Experience with tools such as Power BI, Tableau, Looker Studio, Google Analytics, Firebase, Amplitude, Mixpanel or CRM platforms is an advantage. Python or R is beneficial, but not a requirement. Why Oslo Taxi?​ This is an opportunity to join Oslo Taxi at an important time. You will take part in developing TaxiFix into a stronger customer platform and growth engine, while working closely with people who understand the operational reality behind every trip. Your work will not disappear into reports. It will help shape priorities, customer journeys and decisions that can create measurable impact. Practical information​ The position is based at Carl Berner in Oslo and requires regular presence in the office. Norwegian is not a requirement. Strong English communication skills are essential. Candidates must be based in Norway, or able to relocate before the start date. The recruitment process will include interviews with Hammer & Hanborg and Oslo Taxi. First-round interviews are planned for August 2026. For questions about the position, please contact Senior Recruitment Advisor Trine Larsen at +47 47 26 99 99 or trine.larsen@hammerhanborg.com, or Talent Acquisition Specialist Karen Vassøy Nilsen at +47 94 46 51 57 or karen.nilsen@hammerhanborg.com. Please apply through the portal as soon as possible, and no later than 31 July 2026. About Hammer & Hanborg by Jurek​ Hammer & Hanborg by Jurek is a Nordic full-service consulting company within recruitment and consultancy. We help companies develop and strengthen human capital through executive recruitment, specialist recruitment and consultancy. We work across industries and deliver expertise within communications, marketing, HR, Growth, MarTech, ComTech and e-commerce, both for permanent roles and temporary needs such as projects, interim and temporary positions.

Head of Growth Platform to Oslo Taxi

Hammer & Hanborg Norge

Oslo Taxi and TaxiFix are building the next phase of a digital mobility platform with strong brands, significant scale and clear ambitions. We are looking for a commercially minded, data-driven leader who can turn traffic, customer behaviour, pricing, product and marketing activity into measurable growth. This is not a traditional marketing role​. You will not primarily be measured on campaigns, reach or visibility. Your mission is to increase completed trips, conversion, customer loyalty and commercial impact through TaxiFix. About Oslo Taxi and TaxiFix​ Oslo Taxi is a leading mobility and passenger transport company in Norway. The group has around 450 employees, 1,900 affiliated drivers, 1,500 vehicles and completes approximately 4 million trips every year. TaxiFix is central to Oslo Taxi’s future development. The platform is evolving from a digital booking channel into a stronger customer platform and growth engine. Oslo Taxi is in the middle of a commercial and digital transformation. The ambition is to compete more effectively through better customer experiences, higher availability, more relevant customer dialogue, stronger use of data and a more seamless digital journey. The role​ As Head of Growth Platform, you will lead the commercial growth agenda for Oslo Taxi and TaxiFix. By Growth Platform, we mean the commercial growth engine and operating model around TaxiFix: KPI management, funnel optimisation, experimentation, CRM, customer dialogue, pricing and channel initiatives. This is neither a technical platform role nor a traditional marketing role. You will identify what actually drives growth, prioritise initiatives with measurable impact and make sure that data, product, pricing, customer dialogue and marketing activities work together. You will lead the Growth Platform Team, including internal resources within content, social media, production, digital channels and analytics. You should be comfortable working closely with analytics and data platforms, product development, digital customer platforms, CRM and marketing automation, experimentation and KPI management. You do not need to be a technical specialist, but you should understand how data, technology, customer insight and commercial initiatives can work together to improve conversion, increase completed trips and create better customer experiences. What you will do​ • Develop and drive the demand and commercial growth strategy for Oslo Taxi and TaxiFix. • Own and drive KPIs related to completed trips, conversion, active users, repeat usage, availability and profitable growth. • Increase conversion and the number of completed trips through stronger digital customer journeys. • Identify where customers drop off and prioritise initiatives that reduce friction. • Use data, customer insight and KPIs to prioritise, test, learn and improve. • Drive experiments related to segments, customer dialogue, timing, pricing and user experience. • Develop CRM, personalisation, marketing automation and digital communication flows. • Work closely with Product, Data & AI, Technology, Finance and Operations to turn insight into concrete initiatives. • Contribute to the commercial development and use of pricing mechanisms and steering models. • Lead and develop the Growth Platform Team. Who we are looking for​ We are looking for someone with experience creating measurable growth in a digital service, platform business, app, e-commerce company or another customer-oriented business with high transaction volume. You understand that growth is not only about acquiring traffic. It is about improving the full journey from interest and activation to conversion, completed purchase and repeat usage. You likely have experience from several of the following areas:​ • Digital growth, performance marketing or e-commerce. • Customer journey optimisation, conversion optimisation and funnel analysis. • A/B testing, experimentation and data-driven prioritisation. • CRM, marketing automation, segmentation and personalisation. • Collaboration across marketing, product, technology, analytics and operations. • Leadership of internal teams and collaboration with external agencies. Experience from mobility, transport, logistics, marketplaces, retail or businesses with complex supply-and-demand dynamics is an advantage, but not a requirement. We believe you will succeed if you​ • Are commercially sharp and motivated by measurable growth. • Are analytical, curious and comfortable working with data. • Enjoy testing, learning and improving quickly. • Combine strategic thinking with strong execution. • Are confident challenging established ways of working. • Can build trust and align different teams around shared goals. • Thrive in a changing organisation where solutions need to work for customers, drivers, operations and the business as a whole. Why Oslo Taxi?​ This is a rare opportunity to shape the growth engine of one of Norway’s most recognisable mobility brands. You will play a central role in developing TaxiFix, with real influence on customer experience, product, commercial direction and how Oslo Taxi competes in a rapidly changing market. You will work closely with data, technology, marketing, operations and business development, with a short distance from insight to action. Practical information​ The position is based at Carl Berner in Oslo. The role requires a high degree of presence in the office and close collaboration with internal stakeholders. Norwegian is not a requirement, but you must be able to communicate clearly in English. Please do not hesitate to contact us, should you have any questions regarding the positions? ​Please contact Hammer & Hanborg. You can reach Senior Recruitment Advisor Trine Larsen at 47 26 99 99, or trine.larsen@hammerhanborg.com or Talent Acquistion Specialist Karen Vassøy Nilsen at 94 46 51 57 or karen.nilsen@hammerhanborg.com. Please apply through the portal. Does this sound like something for you?​ Please apply through the portal as soon as possible, and no later than 31 July 2026​ About Hammer & Hanborg by Jurek​ Hammer & Hanborg by Jurek is a Nordic full-service consulting company within recruitment and consultancy. We help companies develop and strengthen human capital through executive recruitment, specialist recruitment and consultancy. We work across industries and deliver expertise within communications, marketing, HR, Growth, MarTech, ComTech and e-commerce, both for permanent roles and temporary needs such as projects, interim and temporary positions.