Office Manager/Workplace Experience Assistant

Electrogenos

OUR MISSION At Electrogenos, we’re building technology to make green hydrogen competitive at scale. We focus on reducing the cost and complexity of hydrogen production so it can replace fossil-based alternatives across real-world applications. We’re an early-stage team working at the intersection of electrochemistry, manufacturing, and deployment. ABOUT THE ROLE We are looking for an Operations Manager to be the CTO’s right hand and the person who makes Electrogenos run day-to-day. You will manage the office, support the founders, coordinate with suppliers and partners, and help keep our funded R&D projects on track. As the company grows, so will this role. This is not a back-office admin job. You will be embedded in a small, fast-moving technical team — sitting alongside scientists and engineers, understanding what they need, and making sure the operational side of the company works so they can focus on the technology. You will also be part of the wider global operations team, coordinating with colleagues across the business on commercial, administrative, and strategic priorities. You’ll have direct access to the founders from day one. We don’t expect you to arrive knowing everything. If you’ve never prepared a grant claim or maintained safety records, we’ll teach you. What we need is someone sharp, organised, and independent with a good sense of personal responsibility — the kind of person who figures things out, follows through, and doesn’t wait to be told what to do next. TASKS * Keep the Milton Park office, lab, and workshop running — you are the reason the environment works * Support the CTO and CEO with scheduling, travel, meeting coordination, and whatever else the day throws at you * Organise meetings: set agendas, take notes, chase actions until they’re done * Manage procurement: raise purchase orders, track deliveries, source new suppliers, chase outstanding orders * Monitor inventory alongside the technical team and make sure the lab never runs out of what it needs * Help build the operational processes and systems the company needs — procurement workflows, onboarding checklists, document templates, reporting routines * Support onboarding of new team members and handle basic HR administration * Help collect inputs for grant reports and financial claims when needed * Help maintain health and safety records with input from the technical team * Prepare and distribute documents for partners, investors, and events * Contribute to how the company organises itself as it scales — you will have a voice in shaping the structures, tools, and ways of working that carry us from 10 to 20+ people ESSENTIAL SKILLS * Relentless follow-through — when you’re asked to chase something, it gets done. Every time. * Organised and reliable — you manage multiple threads at once and nothing falls through the cracks * Independent and resourceful — you figure things out rather than waiting for instructions * Good communicator — clear in writing, confident chasing people at all levels, comfortable saying “this is overdue” to a senior engineer * Comfortable with procurement: purchase orders, suppliers, deliveries * Good with standard business tools: spreadsheets, email, shared drives, calendars, task trackers * Comfortable working in a technical or scientific environment — you don’t need to be a scientist, but you shouldn’t be intimidated by a lab * Happy in a role that is broad, varied, and evolving DESIRABLE SKILLS * Previous experience in a science, engineering, R&D, or university research environment * Experience supporting grant-funded or publicly funded projects (even basic familiarity) * A degree in a science or technical subject * Experience with HR or people systems (Personio, BreatheHR, or similar) * Previous startup or SME experience * LLM basic literacy YOUR PROFILE You’re a few years into your career and looking for a role with real ownership and variety. Maybe you’ve been a research group administrator who kept a PI’s lab and grants running while they focused on the science. Maybe you’ve been an operations assistant at a startup who ended up being the person everyone relied on to keep things moving. Maybe you’ve been a coordinator in an R&D organisation where your job was making sure nothing got dropped. The common thread: you’re the person who follows through. You send the reminder, chase the input, update the tracker, and close the loop — not because someone told you to, but because that’s how you’re wired. You’re drawn to science and technology even if it’s not your background, and you want to be close to the action, not behind a reception desk. You want a role that grows with the company. What starts as keeping operations running and being the CTO’s right hand becomes leading operations for a scaling deep-tech business. WHY US? * The CTO’s right hand — direct access to the founders * Part of a global operations team — coordinate with colleagues across the business, not just the Milton Park site * Build the operational backbone of a company, not just maintain someone else’s * A role that grows as the company grows — shape how we work as we scale * Mission-driven team building real technology for the energy transition * No two days the same * Competitive salary and benefits

Tripadvisor

About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 3 times per week in our Oxford office. Attendance for day shifts, late/evening shifts will be home based. Working Hours: 40 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. The shift will be from 12:00 AM UK time to 8:30 AM UK time. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays.   Who are we looking for? As an Escalation Resolution Associate, you will support customers by resolving queries across phone, chat, and email, with a focus on delivering high-quality, consistent service. You’ll handle complex and escalated contacts, including cases with legal, regulatory, governmental, or PR considerations, managing each with care and sound judgment. You’ll also support day-to-day operations by assisting with booking-related queries, providing basic technical guidance, and helping both customers and agents find clear, effective solutions. You’ll use a range of tools to review customer accounts, interpret policies, and resolve issues efficiently. You’ll also partner with your Team Manager on projects that improve processes, team performance, and overall service delivery. You will be responsible for highlighting opportunities to mitigate customer experiences to prevent reoccurrence by raising appropriate escalation forms for Supplier, Offline support or online issues. This will be a key part of your role.  This is a fast-paced environment where you’ll take initiative, stay solution-focused, and step in where support is needed. If you enjoy helping people and solving problems, this role could be a great fit.   BASIS REQUIREMENTS  * Minimum broadband connection: 25MB download and 10MB upload via Ethernet (no Wi-Fi). Proof required * At least 6 months’ experience in customer service (office or call centre) * Quiet home working environment with direct Ethernet connection * Strong written and spoken English * Confident typing, phone, and computer navigation skills * Ability to work in a high-pressure environment while maintaining quality * Flexibility to work across shifts, including weekends and public holidays   ADDITIONAL SKILLS Customer focus * Put customer needs first and show empathy in every interaction * Take ownership and follow through on issues * Handle conflict and set clear expectations * Identify needs and provide the right solutions Communication * Communicate clearly and concisely with customers and colleagues * Keep accurate and thorough case notes * Understand issues quickly and respond appropriately * Write clear, grammatically correct responses Problem solving * Approach problems logically and use sound judgment * Make timely, effective decisions for the customer * Stay curious and open to learning * Work independently and stay solution-focused * Prioritise tasks to manage workload effectively   PREFERRED QUALIFICATIONS  * Previous call centre customer service experience * Experience supporting customers across multiple channels (phone, chat, email, social) * At least 6 months’ experience handling escalated contacts with legal, regulatory, governmental, or PR considerations   What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-JP #LI-Hybrid

Tripadvisor

Technical Service Advisor I Bókun (French Speaking)    About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: This role is a hybrid position that requires 2 days per week in our Oxford office. About Bókun Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.   What you’ll do: As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English and French across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.    The ideal candidate will possess: * 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector. * Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently. * Basic working knowledge of CSS, HTML, and website CMS tools. * A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution. * Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues. * Openness to learn new and complex topics, constructive feedback and adaptability to business changes. * Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues. * Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care. * Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time. * Fluency in written and spoken English and French. * Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision. * Flexibility to work shift patterns, including occasional weekends.     What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-JP #LI-Hybrid