Escalation Resolution Associate

Tripadvisor

Technical Service Advisor I Bókun (French Speaking)    About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: This role is a hybrid position that requires 2 days per week in our Oxford office. About Bókun Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.   What you’ll do: As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English and French across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.    The ideal candidate will possess: * 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector. * Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently. * Basic working knowledge of CSS, HTML, and website CMS tools. * A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution. * Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues. * Openness to learn new and complex topics, constructive feedback and adaptability to business changes. * Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues. * Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care. * Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time. * Fluency in written and spoken English and French. * Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision. * Flexibility to work shift patterns, including occasional weekends.     What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-JP #LI-Hybrid

Fatalist Development AB

We are seeking a highly autonomous, high-output DevOps & AI Engineer to design and build a pioneering AI-assisted system. This solo-developer initiative will automate the complex integration, merging, and migration of game project branches across versions, encompassing both Unreal Engine 5 and our proprietary APEX engine projects. You will be responsible for creating an intelligent system that not only manages Git and Perforce workflows but also integrates seamlessly with Jenkins for robust preflight validation and automated testing. Leveraging advanced LLM-powered agentic workflows, the system will classify, triage, and reliably resolve merge conflicts, moving beyond blind binary merges to intelligently interact with engine APIs and scripting environments. This is a critical role for someone ready to independently build a sophisticated backend agent framework and an intuitive frontend dashboard while leveraging an existing, mature CI/CD infrastructure. What you’ll do Design and Build an AI-Powered Integration System: Architect, develop, and deploy a comprehensive AI-assisted platform that automates game project branch integration across Unreal Engine 5 and APEX. The system will support both Git and Perforce version control and integrate seamlessly with Jenkins-based CI/CD workflows. Develop Intelligent Conflict Resolution: Implement advanced LLM-powered agentic workflows to classify, triage, and resolve merge conflicts. Focus on deep contextual understanding, multi-pass investigation, and intelligent decision-making rather than relying on blind binary merges. Engine and Scripting Automation: Leverage native Python scripting and engine APIs to interact directly with Unreal Engine, automate tasks such as Blueprint recompilation and contract-change updates, and extend these capabilities to proprietary engines such as APEX. Full-Stack Development and Workflow Orchestration: Independently build both the backend agent framework and an internal, project-specific frontend dashboard. Design and manage complex state machines for "Paused Integration" workflows, enabling human-in-the-loop intervention and continuous learning through self-reflection mechanisms based on human resolutions. Define and Track Success Metrics: Establish, monitor, and refine key performance indicators (KPIs) that measure AI effectiveness, including Attempt Rate, Escalation Rate, and Rollback Rate, ensuring continuous improvement, operational efficiency, and system reliability. Who you are: Version Control & CI/CD Mastery: Deep expertise in both Perforce and Git, with a strong understanding of their distinct workflows and underlying models, as well as hands-on experience designing and authoring Jenkins pipelines for robust CI/CD processes within mature development infrastructures. Game Engine & Asset Pipeline Knowledge: Working knowledge of Unreal Engine 5 project structures and asset pipelines, including a strong understanding of the challenges associated with merging game-specific assets such as .uasset files, Blueprints, and other engine-generated content. Applied AI/ML Practitioner: Proven ability to build practical applications using LLMs through APIs, including prompt engineering, context engineering, agentic frameworks, and retrieval-augmented generation (RAG). Experience applying these techniques to areas such as code-diff analysis, semantic understanding, and automated conflict resolution, with a focus on orchestration rather than model training. Polyglot Developer & Systems Integrator: Proficient in Python, C# for engine tooling, and C++, with full-stack web development experience (e.g., React and Node.js) for internal dashboard development. Skilled at orchestrating complex systems and integrations across multiple platforms and APIs, including version control systems, CI/CD tools, Jira, and Slack. Autonomous & Strategic Thinker: A highly self-directed professional capable of independently driving complex projects, strategically leveraging AI orchestration to delegate work to specialized agent sub-systems, and designing resilient architectures with robust state management. Game Industry Experience: Demonstrated experience in the game industry or engine development, with a strong appreciation for the unique technical and workflow complexities of game production. Note: Research shows under-represented groups in the industry might not apply to a job if they don’t check off every requirement. At Avalanche, we’re more about your drive to learn and interest in tackling challenges than what’s on your resume! So don’t stress if you don’t tick every box— shoot us your application anyway! Diverse opinions and different experiences are what make our teams so great, not itemized lists of qualifications. The Stockholm location Our Stockholm office is situated in Södermalm, the beating heart of the city’s game industry. It’s a physical representation of our games – the lush vegetation of Just Cause and theHunter: Call of the Wild meets corroded metal straight out of Mad Max. Our hybrid model requires you to be in the office on Mondays, Tuesdays, and Thursdays to foster collaboration and creativity. Our values At Avalanche Studios Group, we create worlds beyond limits. But that’s not exclusive to our games, so we’re committed to developing a diverse and inclusive workplace. All Avalanchers have a shared responsibility to create an open work environment where everyone is treated equally and respectfully. Being part of our world is not contingent on your heritage, your gender, or sexual orientation. It’s all about your passion and creativity. How to apply To apply for this position, please register below and provide your CV in English. We review applications continuously. All further studio-related information is provided under a non-disclosure agreement. At Avalanche Studios Group we're always on the lookout for talented individuals to join our passionate team, but please note that relocation assistance is not available for this role.

Securitas

Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. Within one of our most important Global Client partnerships, the Asia Pacific & Japan (APJ) Control Access System (CAS) team plays a vital role in delivering secure, seamless and compliant physical access operations across multiple countries. This team sits at the heart of operational trust, supporting badge administration, access governance, audit readiness and continuous improvement across a complex, fast-moving environment. ---------------------------------------------------------------------------------------------------------------------------------- About the role As a CAS Administrator for the APJ region, you will play a key role in safeguarding client operations through effective access control, badge administration, compliance support and reporting. This is an excellent opportunity for a highly organised, detail-focused professional who enjoys working at pace, collaborating across teams and contributing to a security function that values precision, service excellence and continuous improvement. Please note that this role requires practical Access Control Administration experience. Experience gained solely through working in a Security Operations Centre (SOC) is unlikely to meet the requirements of this position. ---------------------------------------------------------------------------------------------------------------------------------- Responsibilities Badge Management * Manage the end-to-end badge issuance process for employees, contractors, visitors and temporary staff, ensuring accuracy, approval and compliance. * Maintain badge inventory, printers and associated supplies, ensuring all materials are secure and available when required. * Support site launches, re-badging exercises and other badge-related projects as needed. Access Management * Review and process access requests for new joiners, role changes and project requirements, ensuring appropriate approval is in place. * Provision, amend or remove physical access and related credentials in line with approved requests and security principles. * Work closely with HR, contractor management and site teams to keep access records accurate and up to date. Reconciliation and Validation * Carry out scheduled reconciliations to confirm badges, access permissions and system records align with current personnel data, including regular reviews for contractors and non-regular workers. * Support access reviews and resolve anomalies such as duplicate or orphaned accounts. * Maintain accurate records and evidence to support internal audits and compliance activities. Separation and Offboarding * Remove badge and system access promptly for employees and contractors who leave the organisation. * Complete regular reconciliations with HR for remote or standalone sites to identify missed status changes. * Maintain deactivation records and support badge recovery with site teams where possible. CAS Application Administration * Monitor CAS software and hardware, carry out basic troubleshooting and support testing for updates or changes and perform User Acceptance Testing (UAT). * Escalate technical issues to engineers or vendors and track them through to resolution. * Workflows monitoring of integrated upstream / downstream applications. * Maintain current procedures and user guidance in line with global standards and local requirements. * Provide training and day-to-day support on system use, badge issuance and emergency access procedures. Reporting and Management Information * Prepare regular and ad-hoc reports on badge activity, access requests, system usage and compliance matters. * Produce access control reports to support audits, investigations, emergency response and operational planning. * Generate MIS for management, presentation, data support for audit & client reviews. * Provide required documentation, logs and reconciliations to client security and audit teams. * Manage overall central CAS operation including CAS database management, guide CAS staff deployed, train, & support Client Management. Data Analysis and Process Improvement * Analyse access control data to identify trends, anomalies and opportunities to improve security and operational efficiency. * Support the implementation of approved process improvements in collaboration with regional and global CAS teams. * Maintain organised records of approvals and requests in line with policy and audit requirements. ---------------------------------------------------------------------------------------------------------------------------------- Requirements Qualifications and Experience * At least three years’ experience in physical security operations and access control administration, ideally gained within a multi-site, enterprise or multinational environment. * A bachelor’s degree in Security Management, Information Systems or a related discipline, or equivalent practical experience. Technical Skills * Strong working knowledge of electronic access control systems and databases, with experience of AMAG Symmetry or a comparable platform highly desirable. * Familiarity with badge printing systems and basic troubleshooting of security hardware and related devices. * Experience using AI-enabled tools for data modelling, analysis or reporting would be an advantage. Knowledge and Experience * Good understanding of security policies, audit requirements and access management controls. * Experience working within corporate security processes or comparable control environments would be beneficial. Analytical & Organizational Skills: * Strong attention to detail, sound judgement and the ability to manage records, audits and competing priorities with accuracy and professionalism. Communication & Collaboration: * Strong communication skills, with the ability to build effective working relationships across countries, functions and stakeholder groups. * Confidence in guiding colleagues on processes, systems and good practice, with a collaborative and service-oriented approach. * Ability to work effectively with HR, IT and security teams to resolve issues and support a consistently high standard of service delivery. Other Requirements: * A high level of integrity, discretion and trustworthiness when handling sensitive data and access-related information. * Ability to work in a 24x7 operational environment and shift pattern, including responsiveness to urgent issues or off-hours escalations. * Familiarity with the APJ regional context (cultural, legal aspects of physical security) is beneficial. ---------------------------------------------------------------------------------------------------------------------------------- Working location: * Manyata Tech Park, Nagavara, Outer Ring Road, Near Hebbal, Bangalore, Karnataka 560045 ---------------------------------------------------------------------------------------------------------------------------------- Why Join Securitas Joining Securitas means becoming part of a global organisation where your work has visible impact, your expertise is valued and your growth is supported. In this role, you will contribute to a high-performing team delivering critical services for a leading global client, while building experience in a dynamic international environment shaped by collaboration, accountability and innovation. ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!