Art Shipping Coordinator - French & English bilingual

Convelio

🎨 Who Are We? Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience. We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers. 🎩 Your Role: As an account coordinator at Convelio you will play a pivotal role in shaping the future of art logistics. With your unique skill set and passion for innovation, you will contribute to our mission of revolutionizing the industry. In this role, you will support our account management team with all aspects of art shipping and client management and is suitable for a new graduate or early career candidate; we offer the opportunity to build a strong foundation in art operations with the path to an account manager position.   ✏️ What you'll do: - Quote clients for international and domestic shipments. - Book new shipments into our system for established clients in the art and design industry. - Book, schedule and monitor our courier shipments with dedicated reports, tools, and a shared platform whilst troubleshooting and removing roadblocks. - Support international customs clearance via ITN generation. - Suggest and implement process improvements within the account management team. - Work closely and collaboratively with our account management and overseas logistics teams.   🧑‍🎨 Your profile: - You are a recent graduate or early career, looking to jumpstart a career in art and design operations. This role is suitable for those with a degree in art history, studio art, logistics, management, or similar. - You have strong attention to detail. - You have excellent written and verbal communication skills - You are well organized and disciplined in daily activity planning and know how best to prioritize. - You are enthusiastic, ambitious, self-motivated and hands-on with a strong work ethic. - You enjoy working in a challenging fast-paced, target-driven and team-oriented environment. - You are an excellent learner with a desire to adapt to new concepts and technologies.   🌍 What we offer: - An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry. - The opportunity to be trained and build a strong foundation in art operations with the path to an account manager position. - A very dynamic and kind team spirit, where you will have all space and support to fulfill your potential and where your ideas are highly valued. - Flexible remote policy (up to 3 days per week remotely) to accommodate a healthy work-life balance. - Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.   ⚙️ The hiring process: - Video Interview with our Talent Acquisition team. - In-person interview with Julien, General Manager, US. - Video Interview with Clément, co-founder and COO. - Reference check

Convelio

🎨 Who Are We?   Convelio is a licensed freight forwarding startup at the forefront of the intersection between Tech, Logistics, and the Art World. We specialize in the global shipping of high-end goods, including paintings, sculptures, and other valuable or bulky merchandise.   By leveraging our proprietary algorithm, we offer real-time shipping quotes and provide an end-to-end logistics service tailored to the unique needs of the art market. Our mission is to combine technology and tradition, making the shipping of bulky and valuable items as seamless and accessible as possible.   Our diverse customer base includes art galleries, antique dealers, auction houses, online platforms, and interior designers. With over 150 colleagues spread across Paris, London, and New York, Convelio embraces a startup and international culture. We take pride in solving complex logistics challenges for our clients, enabling both sellers and buyers in the art market. Backed by cutting-edge technology and prominent VC support, we have the global network and resources (including €30 million Series B funding in March 2022) to seize exciting market opportunities.   Visit our Career Page to learn more about joining our team! 💙     🎩 Your Role:   As a Senior Freight Coordinator at Convelio, you’ll be responsible for managing the logistics of our most complex shipments, working with a variety of freight methods. You’ll be able to use your experience in the industry and attention to detail to book and coordinate our shipments from the moment the crate is completed in our warehouse through to the final delivery to the client.   You will be part of our Freight team of 6-8 Freight coordinators based near the airport at Heathrow, reporting to the Freight Team Manager. We are looking for team-members who are strong in problem-solving and processes to help build out our innovative shipping offer in the art world!     ✏️ What you'll do:   - Coordinate export (90%) and import (10%) shipments from the UK, in good time and within budget, and working across different freight methods (airfreight, roadfreight, and courier) - Prepare all documentation required for the shipments to go smoothly through customs (including AWBs, T1s, POAs, CBP, Security Declarations, Art Declarations, Lacey Acts) - Manage the export customs declarations for your shipments (from free circulation, bond and temporary admission) in eCustoms via CDS, taking care to use the correct tariff codes and CPCs - Provide customer service support to the individuals importing your shipments overseas, offering advice to them on how to complete required customs documents - Manage any overseas agents we work with to complete the shipment, such as white glove partners - Monitor our orders with reports on our internal systems, providing updates to the system - Troubleshoot and remove roadblocks, solve complex freight situations - Suggest and implement process improvements within the Freight & Customs team - Work closely and collaboratively with our Customer Care and Warehouse teams     🧑‍🎨 Your profile:   - You have 5+ years of experience handling courier (DHL/Fedex or similar) shipments and air cargo shipments (booking with the airline) - You are fluent in English and have excellent written and verbal communication skills - You are comfortable working in a shifting environment and know how to prioritise your tasks autonomously. You are able to work very efficiently. - You have great attention to detail and can complete documentation accurately - Experience in art shipping and/or within the startup ecosystem is a plus - You are an excellent learner with a desire to adapt to new concepts and technologies     🌍 What we offer:   - Flexibility and embracing technology: We work in a dynamic and evolving environment, where new processes are constantly developed. Convelio remains an agile start-up despite our growth, and quickly adapts to the market and clients’ needs - An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry - A dynamic and kind team spirit, where you will have all space and support to fulfil your potential and where your ideas are highly valued     ⚙️ The hiring process:   - Discovery Interview with Talent Acquisition Specialist - On-site interview with Zoe, Freight Manager & visit of the warehouse - Final call with Clément, one of our co-founders - Reference check

Convelio

🎨 Who Are We? Convelio is a licensed freight forwarding company evolving at the intersection of Tech, Logistics and the Art World. We specialise in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience. We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers. 🎩 Your Role: We are looking for a high-energy, results-driven, team-oriented Operations Coordinator to join our rapidly-growing Operations team to help us extend our success and keep our clients happy! You will be the key point of contact for both our customers and our freight and delivery partners. You’ll be managing the shipment end to end — from customer interaction, quoting, booking the shipment until final delivery, overseeing the whole project from start to finish for the clients in your portfolio.   ✏️ What you’ll do: Manage incoming customer shipment requests, including quotes & use of our pricing algorithm Book and then monitor shipments whether by courier, roadfreight or airfreight, and proactively update our customers about the shipments Coordinate with third party suppliers such as airlines and white glove agents and fix thousands of different issues every day to ensure that KPIs are consistently met Complete export customs entries for your shipments (you will receive training if you have not done this before) and make sure that every artwork is accompanied by the correct documentation Develop and maintain strong customer relationships, ensuring responsiveness and high service levels Collaborate with other Operations team members to troubleshoot and resolve customer issues Suggest improvements in operational processes within the Operations team to drive operational excellence Work closely with the tech team to contribute to the enhancement of current and future platforms and products 🧑‍🎨 Your profile: You have at least 2+ years experience in Freight Forwarding and a desire to develop your customer service skills. You are positive, curious, self-motivated and hands-on. You are an excellent learner and have the desire to adapt to new concepts and technologies. You are comfortable working with numbers (you’ll need to handle quotes for our customers!). You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information). You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment. You are fluent in English, you have excellent written and verbal communication skills.   🌍 What we offer:  Flexibility and embracing technology: We work in a dynamic and evolving environment, where new processes are constantly developed. Convelio remains an agile start-up despite our growth, and quickly adapts to the market and clients’ needs An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry A dynamic and kind team spirit, where you will have all space and support to fulfil your potential and where your ideas are highly valued