B2B Operations Lead

Stanley/Stella

YOUR PURPOSE AT STANLEY/STELLA As Regional Customer Excellence Manager, your mission is to lead, structure, and elevate the Customer Care & Inside Sales organisation across the BNL, Nordics, CEE, and UK markets, in close collaboration with the General Managers. You play a central role in the Glocal Customer Excellence transformation, by bringing Customer Care and Inside Sales teams into a coherent regional model  strengthening proximity to the markets, accountability, and commercial alignment. Beyond operational leadership, you contribute to building a high-performing, customer-centric and commercially driven organisation, aligned with Stanley/Stella’s long-term ambitions. In short: you turn customer operations into a real growth driver. YOUR ROLE AND IMPACT 1. REGIONAL OPERATIONS LEADERSHIP * Lead and develop a regional Customer Excellence organisation of 10+ FTEs across Brussels and Birmingham * Drive sales performance, operational efficiency, team engagement, and service quality * Ensure strong alignment with regional priorities, customer expectations, and commercial objectives * Create a culture of ownership, accountability, and continuous improvement 2. ORGANISATIONAL TRANSFORMATION & CHANGE MANAGEMENT * Support the implementation of Stanley/Stella’s Glocal Customer Excellence model * Contribute to the shift toward a more integrated and scalable regional organisation * Bring structure, clarity, and consistency during transformation phases * Act as a key link between local teams and central strategy * Travel regularly to Birmingham to ensure alignment and proximity with teams 3. CUSTOMER EXPERIENCE & PROCESS IMPROVEMENT * Contribute to the optimisation of Order-to-Cash and end-to-end customer processes * Identify and address customer pain points and operational inefficiencies * Work cross-functionally with: Customer Excellence Managers ; Process Experts ; IT and Logistics teams * Drive improvements that enhance both efficiency and customer satisfaction 4. COMMERCIAL SUPPORT & STRATEGIC COLLABORATION * Partner with General Managers to support regional commercial strategies and priorities * Ensure proactive follow-up on accounts and identify growth opportunities * Support Sales teams with: lead qualification, onboarding, cross-sell & upsell opportunities * Join key customer meetings to: strengthen relationships, ensure consistency of the customer experience and bring field insights back internally 5. STRATEGIC PROJECTS & INNOVATION * Support the deployment and adoption of strategic tools (CRM, ERP, webshop, AI initiatives) * Contribute to Customer Excellence roadmap and transformation projects * Promote innovation, digital adoption, and best practices across teams * Actively support the evolution toward a more data-driven and proactive organisation ABOUT YOU * 7–10+ years of experience in Customer Service, Inside Sales, Sales Support or B2B operations, including team management * Experience in multi-market environments and exposure to transformation or change management * Strong customer-centric mindset combined with commercial awareness * Solid understanding of Order-to-Cash processes * Experience with ERP / CRM environments and interest in digital tools and innovation (including AI) * Strong leadership and stakeholder management skills with a hands-on, structured approach * Fluent in English; French and/or Dutch are strong assets * Willingness to travel regularly to the UK (minimum 4 days/month)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Marketing Operations team drives excellence across the shared infrastructure that the marketing and sales development teams depend on: lead routing and lead management, prospect data, campaign production, marketing systems, and sales development systems. The infrastructure covers three vertical channel groups: inbound and outbound sales, digital marketing, and in-person events. We ensure that the underlying operations and systems are reliable, scalable, and well-maintained. In close partnership with Demand Generation Systems, Marketing Operations enables global and region marketers and Sales Development Representatives to focus on driving revenue rather than wrestling with operations and systems. WHAT YOU’LL DO We are looking for a Head of Marketing Operations to lead a critical team to help power Stripe's growth. You will set the direction of marketing operations, solve time-sensitive and complex operational and systems challenges, and develop managers and individual contributors. You will be an indispensable partner to peers in Marketing, Sales Development, Product Management, Engineering, Analytics, and Data Science. You will be directly responsible for a global marketing operations team of 15-20, in addition to 25-30 production specialists with a dotted-line reporting relationship. RESPONSIBILITIES * Drive excellence in the operations and systems that support inbound and outbound sales, digital marketing channels, and in-person events * Partner with Demand Generation Systems to build, buy, improve, and support the technology for digital marketing campaigns, in-person events, and sales development * Ensure that we accurately route and progress leads to match sales coverage decisions, demand marketing strategies, and agreed upon timelines * Ensure that we generate and maintain sufficient account coverage and quality of sales contacts and marketing database subscribers for sales and marketing outreach * Ensure that we produce digital marketing campaigns with velocity and at the highest quality * Serve as the senior marketing operations voice in cross-functional workstreams with Sales Development, Sales Operations, Revenue, and Regional Marketing teams * Build, develop, and retain a high-performing marketing operations team * Set strategic direction, objectives, and key results for the Marketing Operations organization, aligned to broader marketing and Stripe-wide objectives and key results WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) * 5+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams * 3+ years of working in a global B2B company with hundreds of marketers and sales development representatives * Demonstrated ability to design and scale operations organizations, including structuring teams and managing through ambiguity * Experience leading programs across multiple functional areas simultaneously * Track record of driving measurable improvements in B2B marketing operations * Strong cross-functional influence and ability to drive alignment at senior levels across Sales Development, Sales Operations, Revenue, and Regional Marketing * Strong analytical skills, including the ability to use data to diagnose operational problems, set targets, and evaluate program outcomes * Ability to build working prototypes and demos with AI to solve marketing operations challenges * Prior responsibility for launching AI solutions to sales development or marketing teams PREFERRED QUALIFICATIONS * 15+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) * 10+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams * 5+ years of working in a global B2B company with hundreds of marketers and sales development representatives

AutoProff

Vores fantastiske People Operations Lead skal snart på barsel, og derfor leder vi efter en erfaren kollega, der har lyst til at tage over i et år. Du bliver en central del af vores People Operations team på hovedkontoret i Vejle og får en vigtig rolle i at sikre den daglige drift af People Operations – både i Damark og på tværs af vores europiske organisation. Det er en bred rolle til dig, der trives med en hverdag, hvor ingen dage er ens. Her får du både en operationel, hands-on rolle, hvor du sikrer, at den daglige HR-drift fungerer, og en vigtig rolle som sparringspartner for ledere. Samtidig får du mulighed for at udvikle processer, skabe struktur og bidrage til en stærk medarbejderoplevelse. Om rollen Som People Operations Lead bliver du en del af vores People Operations team og får ansvaret for den daglige HR-drift på tværs af organisationen. Du bliver bindeled mellem medarbejdere, ledere og forretningen og sikrer, at vores HR-processer fungerer effektivt og understøtter en god medarbejderoplevelse. Rollen er bred og alsidig. Du vil både arbejde hands-on med blandt andet HR-administration, personaleprocesser og koordinering, samtidig med at du rådgiver ledere, driver forbedringer og bidrager til udviklingen af vores People Operations.  Dine primære arbejdsopgaver * Have det overordnede ansvar for den daglige drift af People Operations og sikre, at vores HR-processer fungerer effektivt. * Lede og sparre med vores People Operations Assistant samt støtte op om de daglige opgaver, når der er behov. * Rådgive og sparre med ledere om HR-relaterede spørgsmål, personaleprocesser og medarbejdersager. * Sikre en professionel håndtering af ansættelser, onboarding, offboarding og øvrige medarbejderprocesser – i tæt samarbejde med People Operations Assistant. * Have ansvar for kvaliteten af vores HR-administration og sikre, at medarbejderdata og dokumentation er korrekt vedligeholdt. * Drive udvikling og optimering af HR-processer, systemer og arbejdsgange. * Planlægge og koordinere HR-initiativer, onboardingforløb og interne aktiviteter sammen med People Operations Assistant. * Bidrage til People-projekter og initiativer, der understøtter organisationens fortsatte udvikling. Vi forestiller os, at du * Har erfaring fra en lignende rolle inden for HR, People Operations eller som HR Generalist/HR Business Partner. * Trives i en bred rolle med både operationelle og rådgivende HR-opgaver. * Har erfaring med at sparre med ledere om HR-relaterede emner. * Arbejder struktureret og har sans for detaljen uden at miste overblikket. * Er initiativrig og motiveres af at forbedre processer og skabe struktur. * Stærke kommunikationsevner på både dansk og engelsk. * Har erfaring med HR-systemer og administrative processer. Hvad kan du forvente hos os? Hos AutoProff bliver du en del af en international vækstvirksomhed med højt tempo, store ambitioner og en uformel kultur præget af samarbejde, tillid og handlekraft. Vi tror på, at de bedste løsninger skabes i fællesskab, og du får stor frihed til at tage ansvar, påvirke vores People Operations og være med til at udvikle vores HR-processer i takt med virksomhedens vækst. Du får en hverdag med tæt samarbejde på tværs af organisationen, dygtige kolleger og mulighed for at gøre en reel forskel – både for medarbejdere, ledere og virksomheden som helhed. Lyder det som noget for dig? Så glæder vi os til at høre fra dig. Send os din ansøgning og CV hurtigst muligt. Vi holder samtaler løbende og ansætter, når vi har fundet den rette kandidat. Om AutoProff  AutoProff er en af Europas førende digitale platforme for professionel bilhandel og hjælper hver dag aktører i autobranchen med at købe og sælge brugte biler enkelt, effektivt og transparent på tværs af Europa.  Vi udvikler digitale B2B- og C2B-løsninger til bilforhandlere, leasing-, udlejnings- og forsikringsselskaber og arbejder målrettet på at gøre bilhandel smartere gennem teknologi, data og stærke brugeroplevelser. Med tusindvis af aktive købere på tværs af Europa og et stærkt internationalt setup er AutoProff i dag en markant spiller på det europæiske marked for brugtbiler. Mere information på www.autoproff.com  Siden 2022 har AutoProff været en del af AutoScout24 Group – Europas største online bilmarkedsplads – hvilket understøtter vores fortsatte vækst og ambition om at udvikle fremtidens digitale bilhandel i Europa. Mere information på www.autoscout24.de.