People Operations Lead (12 måneders barselsvikariat)

Relay

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation The Opportunity | Please note this is a 12-month FTC opportunity As a People Operations Associate at Relay, you'll be the operational heartbeat of our People & Talent function: owning the moments that matter most in an employee's journey, from the day they accept an offer to the day they leave. You'll: * Run a seamless, end-to-end onboarding and offboarding experience that sets every new hire up to hit the ground running * Own our visa and immigration programme — keeping Relay compliant and our sponsored workers supported * Be the first point of contact for day-to-day HR queries, giving employees and managers fast, accurate, and empathetic guidance * Keep our HRIS accurate and our people data clean, enabling better decisions across the business * Coordinate TA logistics from case study stage through to onsite interviews — ensuring candidates have a consistently excellent experience * Drive process improvements that make People Ops smarter, faster, and more scalable Who Will Thrive in This Role? * You have 1–2 years of HR or People Ops experience and know your way around an HRIS, ideally Deel or similar * Experience in a fast-paced, hyper-growth environment * You're obsessed with accuracy and data * You're a natural at juggling competing priorities; you stay calm, organised, and proactive when things move fast * You communicate with clarity * You spot inefficiencies and fix them * You thrive in a high-growth environment where processes are still being built, and you enjoy being part of building them Compensation & Benefits * Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it. * 25 days of holidays * Enhanced parental leave. * Hardware of your choice. * Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Fast and Focused Hiring Process 1. Talent Acquisition Interview - 30 min 2. Technical Interview - 60 min 3. Final Interview 4. Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week. Who Thrives at Relay? * Aim with Precision: You define problems clearly and measure your impact meticulously. * Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. * 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. * All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. * People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. * Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

Tortus

ABOUT TORTUS AI At TORTUS we work with clinicians and hospitals to provide clinically safe and reliable AI. We use speech-to-text and LLM models to infer information about a patient visit and provide verified documentation and actions, eliminating the documentation burden that costs clinicians hours every day. We've recorded over 2 million consultations. Clients include London Ambulance Service and a large proportion of UK GP surgeries. ABOUT THE ROLE We are building a people function from the ground up. The foundations are in place; we have an HRiS, an ATS, a working employer brand, values, processes, and most importantly a talented and engaged team, and now we need someone to own and accelerate it. This is a standalone People Lead role reporting directly to the CEO. You will be the primary People Partner for the leadership team, owning the full employee lifecycle from talent acquisition through to performance, development, and engagement. This is a junior Head-of-level position: senior enough to set direction yet hands-on enough to do the work. WHERE WE ARE, AND WHERE YOU COME IN Over the past several months we've worked with a consultant to establish the core infrastructure: basic tooling, a talent acquisition approach across our three hire types (AI/technical, clinical, and commercial), and early employer brand foundations. We've run our first values workshop and are mid-way through defining the behaviours and embedding plan that will make our culture explicit and durable. What we need now is someone to take ownership of this, running the ongoing talent pipeline, deepening our people partnering capability, and building the performance and development frameworks that will support us as we scale through Series A and beyond. WHAT YOU'LL DO Talent & Acquisition * Partner with hiring managers to deliver an end-to-end recruitment across that allows us to hire great talent * Build and maintain our employer brand, leveraging our mission and clinical impact as a talent differentiator * Use selective agency and search partnerships for niche or senior hires People Partnering * Act as the primary people partner to the CEO, CTO and leadership team, advising on org design, team dynamics, and people decisions * Support managers on performance conversations, capability development, and team health * Be the go-to for employee relations, ensuring a fair and consistent approach Performance & Development * Develop and embed a performance framework suited to a high-growth, mission-driven environment * Build out manager capability, coaching and training our growing leadership layer * Create career frameworks and progression pathways that help us retain great people Culture & Engagement * Complete and embed our values work, turning the framework into lived behaviours * Run engagement initiatives and track sentiment, acting on what you find * Champion inclusion and psychological safety across a genuinely multi-disciplinary team (clinicians, engineers, AI scientists) People Operations * Own our people policies and ensure they are current, compliant, and accessible * Manage the people calendar: reviews, pay cycles, onboarding, offboarding * Use data and reporting to inform decisions and demonstrate people ROI to the board WHAT WE'RE LOOKING FOR * Solid generalist background across the full people and talent lifecycle; you understand how the pieces connect * Genuine depth in HR business partnering and talent management; these are your spikes * Experience in a high-growth environment (Series A–C stage, ideally sub-100 people), where you've had to build as well as run * Comfortable operating as the sole senior people professional; you don't need a team around you to deliver * Used to working directly with founders and C-suite, influencing and bringing structure to ambiguity * Strong written and verbal communication; able to translate people strategy into things leaders and managers actually do NICE TO HAVE * Background in software, AI, healthtech, or another regulated sector * Familiarity with the talent landscape for technical (AI/ML) and clinical hiring * Experience with HRIS optimisation WHAT DOES WILD SUCCESS LOOK LIKE? In 12–18 months, TORTUS has a talent pipeline we're proud of, a performance culture that engineers and clinicians genuinely value, and a set of values that are visible in how we hire, promote, and lead. WHERE DOES THIS ROLE TAKE YOU? As TORTUS scales through Series A, this role grows with a team beneath it. The intersection of AI, clinical care, and fast growth is one of the most interesting talent environments in tech right now, and your work here will shape the kind of company we become. Equal opportunities TORTUS is an equal opportunities employer. We're building a genuinely multi-disciplinary team, clinicians, engineers, and AI scientists, and we know our best work comes from bringing different perspectives to the same problem. We welcome applications from all qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Every application is reviewed by a member of our team, and hiring decisions are made on merit, skills, and experience. Right to work in the UK is a legal requirement for this role, separate from and not a measure of a candidate's suitability, see above for more detail.

iBanFirst

WHO ARE WE? iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely. We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner. By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security. KEY FIGURES * 350+ employees across 14 offices in 11 European countries * 30+ nationalities represented, average age: 32 * 10,000 corporate clients trust us * €80M in revenue in 2025, with a target of around €100M in 2026 * Profitable for nearly two years * Ranked for 7 consecutive years in the Financial Times FT1000, among the fastest-growing European companies * An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service A STRONG CULTURE BUILT AROUND 4 CORE VALUES * Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together. * Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA. * Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact. * Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability. WHY JOIN US? * We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market. * We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally. * Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously. * You'll join an agile environment where your expertise has tangible impact, working alongside talent from top financial institutions. * iBanFirst is profitable and backed by long-term investors: Xavier Niel and Bpifrance, historical shareholders, and Marlin Equity Partners, who joined in 2021 to support our international ambitions. Joining iBanFirst means joining a profitable, international, fast-growing company at a pivotal moment — where commercial transformation and data-driven decision-making are at the heart of our next phase of growth.   RECRUITMENT CONTEXT We are investing in building and strengthening our Revenue Operations function as iBanFirst enters a key phase of commercial transformation. With a new CRO on board and our commercial teams evolving across Europe, we are creating the conditions for a high-impact RevOps function that sits at the very centre of the business — a true intelligence hub for performance. This is a moment of real opportunity: the Rev Ops team will have direct visibility with the CEO and executive leadership, and will play a central role in shaping how iBanFirst grows across markets.   MANAGER & TEAM You will report to Anne-Sophie Pradier, VP Revenue Operations & Partnerships. You will work hand-in-hand with Anne-Sophie and in close collaboration with Alexandre Schont (Chief Revenue Officer), Anne-Sophie's N+1, who will be a key partner for strategic discussions on commercial performance. Your work will feed directly into decisions at CRO and executive level. The Revenue Operations team is structured around two complementary pillars: * Revenue Operations — strategic analytics, KPI definition, funnel intelligence, business partnering with the CRO * Sales Operations — execution-focused, working closely with country managers and commercial teams on process, CRM, and productivity You will be the RevOps Lead — working at the intersection of data, strategy, and commercial execution, with high visibility across the organisation.   WHAT WILL YOU DO? With a cross-functional view of the full customer lifecycle — acquisition, closing, retention — you will be a key driver of alignment between our Sales, Marketing, and Customer Success teams across multiple markets. You are equal parts data cruncher and strategic partner: as comfortable diving into the numbers as you are presenting insights to leadership. KEY RESPONSIBILITIES: Business Performance Analysis & Insights: * Build and own a unified view of the revenue funnel, from lead generation to client upsell * Track and analyse key revenue metrics: ARR, NRR, churn, LTV, conversion rates by stage and market * Define and align company-wide KPIs in close collaboration with Anne-Sophie and the CRO — ensuring the whole organisation speaks the same language on performance * Deliver actionable insights to support go-to-market decisions and executive reviews Sales, Marketing & CS Alignment: * Identify and resolve friction points across teams to streamline the customer journey * Define and maintain shared definitions, metrics, and processes across functions * Lead cross-functional projects to improve the end-to-end customer lifecycle Tech Stack & CRM: * Oversee the integration and consistency of the GTM tech stack (CRM, marketing automation, CS tools, revenue intelligence platforms) * Ensure data quality and integrity across the full funnel Forecasting & Strategic Planning: * Contribute to revenue forecasting and commercial planning exercises * Model growth scenarios and market prioritisation frameworks AI & Efficiency: * Drive AI adoption initiatives within the commercial teams — identifying concrete use cases to increase team efficiency and impact   ROLE OBJECTIVES First 3 months: * Get fully up to speed with iBanFirst's commercial model, data infrastructure, and existing reporting * Build strong working relationships with Anne-Sophie, Alexandre Schont, and key business stakeholders across Sales, Marketing, and Customer Success * Develop a clear view of the current state of KPI definition and funnel tracking First 6 months: * Define and align the company's core revenue KPIs — the top priority for this role * Deliver a reliable, decision-grade view of the revenue funnel across markets * Establish a regular cadence of insights and business reviews with senior leadership First 12 months: * Be recognised as the intelligence hub of the commercial organisation — the team people come to for answers on business performance * Have a measurable impact on the quality of go-to-market decisions * Contribute to at least one strategic initiative (AI, commercial transformation, or planning)   WHAT DO YOU BRING? Experience: * 5–7 years of experience in Revenue Operations, Sales Operations, Business Operations, or a business analyst role in a B2B environment * Proven track record of turning complex data into clear, actionable insights that drive commercial decisions * Experience working cross-functionally with Sales, Marketing, and/or Customer Success teams Must-have skills: * Strong analytical mindset — you are a data cruncher at heart; you live in the numbers and know how to make them tell a story * BI tools proficiency — hands-on experience with Power BI, Metabase, Tableau, or equivalent; Excel/Google Sheets at an advanced level * Entrepreneurial spirit — you don't wait to be told; you identify opportunities, take initiative, and are energised by having real impact in a fast-moving environment * Cross-functional collaboration — you build trust across teams, communicate clearly with both technical and non-technical stakeholders, and know how to align diverse teams around shared goals * Salesforce or equivalent CRM — comfortable working with CRM data; Salesforce experience is a strong plus * Fluent in both French and English  Nice to have: * Experience in fintech, payments, or B2B SaaS — especially familiarity with SaaS metrics (ARR, NRR, LTV, CAC…) * Previous exposure to revenue forecasting or commercial planning * Experience with AI tools in a commercial or operational context   WHAT DO WE OFFER? * Permanent contract (CDI) * Location: Paris (Porte Maillot) * Hybrid work policy: Office-first culture — approximately 1 day/week remote. Travel to European offices ~2 times per quarter. WHY THIS IS A GREAT OPPORTUNITY: * High visibility from day one — direct exposure to the CEO, CRO, and executive leadership team; your work shapes decisions at the top * A pivotal moment — iBanFirst is transforming its commercial organisation; you will be a key architect of that transformation * Real strategic impact — this is not a support role; it's a central, decision-driving function that the business relies on * Entrepreneurial environment — flat hierarchy, fast decisions, and the space to build and own your scope * AI at the forefront — you'll be part of initiatives to bring AI into the commercial teams, in a company that takes technology seriously BENEFITS: * Swile meal card * AXA health insurance * 50% commuter benefit reimbursement * RTT (extra paid days off) * Gymlib subscription * Paid parental leave * Company-wide events, team offsites, and social activities   RECRUITMENT PROCESS 1. Screening call with Malorie Petitjean (Talent Acquisition Specialist) — 30 minutes – remote (Teams) — Purpose: General fit, motivation, salary expectations, availability 2. Interview with Anne-Sophie Pradier (VP Revenue Operations & Partnerships) — 30 minutes – remote (Teams) — Purpose: Role fit, analytical mindset, strategic vision, team fit 3. Case study with Anne-Sophie Pradier — 45 minutes – remote or in-person — Purpose: Practical assessment of analytical thinking, data approach, and RevOps problem-solving 4. Final round with Alexandre Schont (Chief Revenue Officer) — remote or in-person — Purpose: Leadership validation, strategic alignment, long-term potential         ____________________________ #LI-MP1 #LI-onsite / #LI-hybrid / #LI-remote