Customer Success Manager (Paris, France)

Scalapay

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams. #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. THE ROLE As Scalapay continues to grow, our In-Store Operations Team is looking for an Operations Intern to join their team for the next 6 months to assist with the development and management of our in-store merchants. This position is based in Paris, where we expect you to be on-site a minimum of three days a week while the other two can be worked remotely each week. However, this position requires a 2-week training in our Milan Headquarters, and then a couple of days every 6 weeks in Milan. The position is expected to start as of mid-September/beginning of October 2026. As an In-Store Operations Intern you will play a key role within the in-store Sales Operations team. You will be responsible for ensuring that in-store activations and integrations with our merchants and partners run smoothly, quickly, and with the highest quality, while also managing post-sales activities (e.g., provide marketing materials, merchant support and success, etc.). You will support merchants during and after the integration of Scalapay into their stores, acting as the main point of contact for technical and operational matters and ensuring a smooth and successful experience. You will collaborate with the Sales, Account, and Product teams to ensure that each project is completed on time and meets the highest quality standards. WHAT YOU WILL DO:  * Collaborate closely with the sales team, joining merchant presentations and providing support throughout the sales process. * Work closely with the account team to support upselling initiatives. * Train merchants on how to use and how to sell using Scalapay * Perform all activities required to activate new in store merchants. * Communicate with merchants and partners, both via phone and email. * Continuously analyze and identify opportunities for improvement to implement best practices. * Customer Success activities such as store visits (driver's licence needed), deep dive meetings to understand pains and improve performances, gather feedback, etc. * Cooperate with the Merchant Support team to implement new processes.  * Manage our in-store marketing initiatives WHO YOU ARE: * You have an execution-driven mindset. * You speak BOTH French AND English at a native or near-native level (C1-C2). Extra working proficiency in Italian (B2+) is a definite asset. * With an analytical mindset, you are proficient with tools such as Excel/Google sheets as well as presentation tools such as Power Point/Google slides * You have a strong interest in the in-store and payment industry.  * You have already been exposed to startup or scale-up environments * You hold a valid driver's licence YOUR SOFT SKILLS: * Strong attention to detail and excellent organisational skills, ensuring tasks are completed efficiently and accurately * Effective communications skills, comfortable working in teams and collaborating with colleagues from different departments * We value individuals who are proactive, adaptable, and eager to learn, as this role offers growth opportunities * The ability to work well in fast-paced environments where meeting deadlines is crucial, along with a positive attitude and a solution-oriented mindset to overcome challenges. WHY YOU SHOULD JOIN SCALAPAY: * International environment with significant challenges to be met every day * Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences * Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow! HIRING PROCESS 1. An initial chat with our Talent Acquisition team 2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation 3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders 4. A final interview with a board member to discuss the values of Scalapay  Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.  Pro tip: send your CV in English 😉 Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

Sumup

Department: GTM EU Growth | Retail & Trade Marketing  Location: Paris, office-first Employment type: Full-time, office-first   TEAM DESCRIPTION France is SumUp's most important retail market, and this role is at the centre of making it perform. Based in Paris, you'll be close to the retailers, the field team, and the commercial decisions that matter most. You'll own the full trade marketing picture for France: setting the strategy, shaping the plans with key retail partners, and leading a field team to execute them across more than 1,400 stores. This role is for someone who spots the gap, builds the plan, and gets it done, whether that means negotiating a display brief with a major retailer or redesigning how the field team tracks in-store performance.   WHAT YOU'LL DO * Develop and execute trade marketing strategies for the French market, focused on driving sell-out, new account acquisition, and net revenue growth * Lead and coordinate the external field execution team (Field Operations Manager, Project Manager, and Merchandisers) to deliver outstanding in-store results * Monitor and improve in-store execution through our Perfect Store framework, identifying gaps and driving action plans across key retail partners * Experience leading and earning the trust of senior external stakeholders, treating them with the same rigour and care as internal team members * Collaborate with Business Development Managers to define tactical and annual plans for key accounts, and align commercial and marketing priorities * Partner with the Marketing Development team to build bespoke campaigns and initiatives tailored to the French retail landscape   YOU'LL BE GREAT FOR THIS ROLE IF... * Solid experience in trade marketing or retail marketing within the French market, ideally with a background in FMCG or consumer electronics * Proven ability to manage multiple projects simultaneously, keeping delivery on track across agencies, field teams, and internal stakeholders * Strong written and verbal communication skills in both French and English, with the ability to produce clear, structured briefs and present confidently to retail partners * Confidence leading and developing people, whether they sit inside the organisation or outside it * Comfortable moving between strategic planning and hands-on execution without losing momentum * A track record of taking ownership, following through on commitments, and building trusted relationships quickly across teams   WHY YOU SHOULD JOIN SUMUP 🌎 Opportunity to work with a truly global, multicultural team from our Paris location. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of EUR2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 💼 Financial security: corporate pension contributions that support your long-term future 🏥 Healthcare support: we cover 50% of the monthly cost of your health insurance for your Mutuelle and Prevoyance 🚌 Extra allowances: we offer restaurant tickets (Swile) and cover transportation costs 🏖 Generous time off: enjoy 25 days of paid leave, plus bank holidays and special leaves 🎉 Regular breakfasts, team events, office parties & sports activities 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team   ---------------------------------------------------------------------------------------------------------------------------------- ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.   Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Homes team plays a key role in shaping the Airbnb stays experience. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values. Airbnb is seeking a Market Manager, with a primary focus on France, to support and grow our network of Hosts and Partners. This role will be part of the Homes EMEA team and report to the Field Operations Manager. The Difference You will Make: As an Acquisition Manager, you will be responsible for supply acquisition and onboarding of high quality inventory. You will build Airbnb's strong market presence in France and collaborate with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply acquisition strategies in your territory aiming to secure our long-term success. A typical day: * Prospect and onboard new, high quality hosts in your assigned territory, continuously building and managing a strong pipeline * Create and deploy scaled strategies to effectively acquire Professional Hosts in your region * Represent Airbnb in external meetings with Professional Hosts, showing up as a credible and knowledgeable market expert * Analyze data and utilize data-driven recommendations to identify and act on strategic opportunities in your region to drive sales growth * Develop deep knowledge of your assigned geographic markets  * Build and manage partner relationships within your assigned territory * Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients * Educate clients on all significant product changes and cascade feedback on product and policy to relevant internal stakeholders * Respond to and deliver exceptional service to your hosts in a timely and efficient manner * Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success Your Expertise: * 6+ years of experience in sales * 2+ years of hospitality/travel industry experience (nice to have) * Strong time management and prioritization skills * Strong B2B sales/new business development experience * Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments * Excellent communication skills and ability to communicate effectively with clients * Experience building and strengthening relationships with external partners * Comfortable performing data analysis and making decisions based on the results * Available to travel to assigned markets * Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives * Hospitality/travel industry experience in the region is a plus * Highly proficient in using CRM software - Salesforce experience is a plus * Charismatic self-starter who is resourceful and self-sufficient * Fluency in French and English Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. France Annual Pay Range €61.000—€72.000 EUR