Strategy & Operations Manager

BidWise Consulting AB

Strategy & Operations Manager BidWise Consulting rekryterar för en konfidentiell kund i centrala Stockholm. Krav för tjänsten För att vara aktuell för rollen behöver du: • Ha examen från Handels, KTH, LiTH, juristprogrammet eller motsvarande utbildning med stark analytisk inriktning. • Ha cirka 3–5 års erfarenhet från managementkonsulting, affärsjuridik eller snabbväxande startupmiljö. • Ha mycket god analytisk förmåga. • Ha mycket god förmåga att hantera komplex information och stora textmängder. • Behärska svenska flytande i tal och skrift. Om tjänsten Vår kund är ett snabbväxande bolag inom AI och offentlig affär. Bolagets grundare och VD har bakgrund från McKinsey. För att lyckas kombinerar bolaget stark talang med skalbara processer och egenutvecklade AI- och tech-verktyg. Som Strategy & Operations Manager arbetar du nära bolagets ledning och ansvarar för kundrelationer, projektledning, kvalitetssäkring och operativ utveckling. Du kommer att få ansvar för ett eget område och bidra till att utveckla både verksamhetens processer och framtida organisation. För rätt person finns möjlighet att utvecklas till Team Leader inom cirka ett år. Arbetsuppgifter • Kundansvar och relationsbyggande • Projektledning och koordinering • Analys av komplex information • Kvalitetssäkring av leveranser • Processutveckling och förbättringsarbete • Teamutveckling på sikt Personliga egenskaper Vi söker dig som är: • Analytisk • Strukturerad • Processdriven • Detaljorienterad • Relationsskapande • Resultatorienterad • Ödmjuk och prestigelös Anställningsvillkor Heltid Placering: Stockholm Lön: 50 000–70 000 kr/månad beroende på erfarenhet och profil Möjlighet till optionsprogram Urval och intervjuer sker löpande.

Kota

Reporting to: COO Location: London or Dublin - 2 days on site About Kota Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products- Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution - we're making benefits more accessible, valued, and global. Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more. The Role We building the foundational Strategy team, playing a crucial role as we scale the business in 2026. Reporting to the COO, this person will take on a wide range of responsibilities to support many different areas of Kota. Success in this role would lead to this person becoming a trusted problem solver in the company with broad knowledge of the business and its operations. Desired outcomes would see the continued development of a world-class customer experience and co-ordination of key elements of our geographic expansion. This individual should be a generalist and an excellent problem solver, enjoying the ambiguity that is inherent in startup life. The role represents an opportunity to build, supported by experienced founders and a stellar executive team, leading to senior leadership exposure and accelerated learning. What We're Looking For * Drive strategic projects. Identify and lead business-critical projects that will accelerate business growth and improve efficiency, particularly in areas such as customer experience and expansion * Lead day-to-day initiatives to uplift the performance of our functional teams, taking ownership for element of our BAU setup * Own competitive intelligence. Build our market understanding and contribute to the development of industry-leading solutions that solve pain points experienced by customers. * Establish data foundations. Contribute to a data-centric culture by owning projects that drive our information capabilities, enabling everyone to take a data-driven approach to problem-solving. * Prepare cross-functional updates. Draft and update materials informing stakeholders about project progress, risks, and opportunities. * Handle ad-hoc requests relating to all functional areas of the business, including deep dives or issue analysis and resolution What We're Looking For * 5+ years of experience in fast-growing startups or top-tier consulting firms or equivalent * Outstanding analytical skills across tools, with SQL experience preferred * Ability to switch contexts. We are looking for a generalist who can quickly learn and operate across various, complex topics at any one time * Bias for action. You prefer to drive things to completion and achieve results * Customer-first mindset. Our customers are at the heart of what we do and everything we build contributes to industry-leading outcomes for them * Clear communication. Excellent written and verbal skills. You can communicate ideas clearly and engage stakeholders at all levels * Comfort with ambiguity. You thrive when there's no playbook. You'd rather build the thing than inherit the thing. Our Values * Have Integrity. We care deeply about our why and it won’t jeopardise our how. * Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers. * Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner. * Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team’s standards. * Play to Win. We exist because we decided to say no to the norm – now we do this everyday.

Lendable

ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: * One of the UK’s newest unicorns with a team of just over 700 people * Among the fastest-growing tech companies in the UK * Profitable since 2017 * Backed by top investors including Balderton Capital and Goldman Sachs * Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting ABOUT THE ROLE Lendable is hiring a Strategy & Operations Manager (US Back Office), (UK- based) to join our Operations function. This is a role for someone from an analytical or operational background who is unusually good at getting to the bottom of a problem and making something happen. You will take full ownership of fraud and complaints at Lendable (US). Understanding how things work today, identifying what needs to change, and leading the work that fixes it. You do not need to have done this specific job before. We are looking for someone who thinks clearly, works from data, and can manage real casework alongside building the processes and tools that reduce how much of it there is. YOUR IMPACT Own the function end-to-end Embed into fraud and complaints operations, map current processes, and redesign them from first principles. Identify what can be automated, what needs better tooling, and where the biggest risks sit. Be the person who understands this part of the business better than anyone else. Run the casework Manage day-to-day fraud investigations and customer complaints alongside the team, ensuring cases are resolved accurately, quickly, and in line with regulatory requirements. At Lendable, we believe in being close to the problem - working directly with the customer experience so we understand what needs fixing, not just what the data says. Keep clear records so every decision can be explained and audited. Drive improvement through data Pull and interpret data yourself to surface patterns - in fraud typologies, complaint root causes, and resolution quality. Define the metrics that matter, build the reporting to track them, and translate findings into clear recommendations for senior leadership. Feed trends and emerging risks back to the team regularly so the business can stay ahead of problems rather than reacting to them. Stay current Keep on top of what is happening in the world of fraud; new attack vectors, regulatory developments, and industry best practices. Bring that knowledge into how we operate and share it across the team. Deliver improvement projects Scope and execute projects that make the fraud and complaints function better: faster, more accurate, less manual. Work cross-functionally with Product, Engineering, and Compliance to bring initiatives to completion and confirm they are working as intended. Manage vendor relationships Own relationships with any third-party providers that support fraud detection or complaints handling. Set clear performance expectations, track delivery, and escalate where things are not working. YOUR EXPERIENCE * A track record of owning and delivering complex projects in a fast-moving environment. The subject matter does not have to be fraud or complaints specifically * Strong hands-on analytical ability: comfortable pulling and interpreting data yourself, not just commissioning it from someone else * Clear, direct communicator who can explain complicated situations simply - in writing, in a deck, and in a room with senior stakeholders * Lateral thinker willing to challenge how things have always been done * Comfortable managing a mixed workload and team: some of this role is structured project work, some is reactive case handling, and the balance will shift * Genuine interest in how technology and AI are changing how operational functions should be built * Experience in financial services or a regulated environment is useful but not required. We value transferable skills and fresh perspectives INTERVIEW PROCESS 1) 15 minute Online Assessment 2) 30 minute call with a member of the Talent Team 3) A 45-minute case study 4) Final interviews with the Principal of Operations, COO and US MD WORKING ARRANGEMENTS This role is based in Lendable's London office. Given the US market focus, working hours can be adjusted to provide meaningful overlap with US time zones. The exact schedule will be agreed on hire but initial hours are 10am - 7pm UK time. LIFE AT LENDABLE * Winning team: the opportunity to scale up one of the world’s most successful fintech companies * Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites * Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls * Health coverage: support for your physical and mental wellbeing, including private health cover * Retirement & savings: long-term financial wellbeing through retirement savings plans * Employee referral programme: earn a competitive bonus when you refer successful new team members * Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations * Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!