Technical Account Manager Entreprise

Databricks

CSQ427R154 As a Forward Deployed Engineer (FDE) you will work with customers to build and productionize solutions to their data & AI challenges using the Databricks platform. You will own the architecture, lead design decisions, and implement end-to-end systems spanning data engineering, AI, and application development. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations. FDEs deliver with customer empathy, integrating with client systems, training, and other technical needs to help customers get most value out of their data.  This is a hands-on, customer-facing role for builders who thrive at the intersection of technology and business impact. The ideal candidate combines engineering expertise with adaptability, curiosity, and a passion for working with customers and teammates to solve complex problems that drive measurable outcomes. FDEs are billable and know how to complete projects according to specification with exceptional customer empathy. The impact you will have: * Production Solution Delivery: Lead impactful customer technical projects by delivering production-grade systems, designing and building reference architectures, custom applications and data ingestion and ML/AI model integration * Transformational Impact: Guide strategic customers as they implement transformational big data projects including end-to-end design, build and deployment of industry-leading big data and AI applications. Work with engagement managers to scope technical delivery work with input from the customer * Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks. * Own the Architecture: Lead architecture and design decisions, ensuring solutions are secure, scalable, and aligned with both customer needs and Databricks best practices. * Work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs. * Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues. * Customer Immersion: Embed with customer teams, engaging with stakeholders from technical ICs to executives to deeply understand challenges and deliver impact. * Reusable Assets & Scale: Contribute accelerators, frameworks, and best practices that scale impact across accounts and influence the Databricks product roadmap. What we look for: * Extensive experience in data engineering, data platforms & analytics, or software engineering * Comfortable writing code in either Python, Scala, JavaScript/TypeScript, and modern frameworks * Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one * Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals * Familiarity with CI/CD for production deployments * Working knowledge of MLOps, ML/AI models and AI APIs * Design and deployment of performant production end-to-end data architectures and applications that combine data pipelines, ML/AI models, and user-facing interfaces. * Experience with technical project delivery - managing scope, timelines and measurable outcomes, translating complex concepts into actionable solutions. * Documentation and white-boarding skills. * Experience working with enterprise clients and managing conflicts across a broad stakeholder range * Build skills in technical areas, and demonstrate curiosity, adaptability, and eagerness to explore new technologies which support the deployment and integration of Databricks-based solutions to complete customer projects. * Travel to customers 20% of the time * Databricks Certification About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Scaleway

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.   WHY WE NEED YOU? Our growth is driving us to strengthen our Elite Support team to ensure a reliable support experience for our premium accounts (Business, Enterprise, Silver, Gold, and Dedibox VIP) as we scale our 24/7 service infrastructure. Your mission will be to take ownership of and resolve high-priority incidents reported by our premium clients. You will be on the front line to guarantee strict adherence to our service level commitments (SLAs and initial response times), maintain high customer satisfaction (CSAT), and build long-term trust with our most strategic accounts. YOUR FUTURE TEAM You will join a close-knit, international team of 9 people. The Elite Support team operates under a 24/7 shift system to guarantee continuous reactivity for our strategic enterprise clients. Mutual aid is our golden rule; we never leave a colleague handling a critical incident alone. We look at mistakes as collective learning opportunities. When premium traffic allows, the team steps up to handle tickets picked up or escalated by Level 1 and Level 2 support teams across all cloud products, applying the same high standards of customer satisfaction (CSAT) to every user.   YOUR DAILY ROUTINE (Tasks) Prioritize, investigate, and resolve critical and complex incidents raised by VIP and premium business accounts. Ensure strict compliance with response times and service level agreements (SLAs). Communicate clearly and transparently with both French and English-speaking customers, keeping them informed and reassured even under pressure. Handle issues directly for premium clients, process internal escalations coming from Level 1 and Level 2 teams, and route unresolved technical issues to Level 3 or specialized teams (Dev, Product, Infra, Billing, etc.). Follow a 24/7 rotational shift system (6am-2pm, 10am-6pm, 2pm-10pm, and 10pm-6am). Provide temporary support to Level 1 and Level 2 engineering teams across the broader product catalog when premium channels allow, keeping CSAT at the heart of every interaction. Find and apply quick workarounds during critical incidents to safely restore client operations as fast as possible. Document system incidents, technical discoveries, and support processes to enrich the collective knowledge base. Actively participate in mentoring new team members and supporting internal continuous training initiatives.   ABOUT YOU HARDSKILLS: Cloud Architecture Foundations: 2-3 years of experience supporting or deploying complex Cloud architectures (IaaS/PaaS). Technical Ecosystem: Hands-on experience or solid understanding of Linux systems, networking, APIs, virtualization, and databases (Kubernetes, Terraform, and container technologies are highly valued). Incident Management: Strong familiarity with SLA enforcement, major incident management frameworks, and executing technical workarounds under pressure. Support Tooling Ecosystem: Experience navigating ticket platforms, monitoring tools, and collaborative setups (e.g., Jira, Deskpro, Diabolocom, Slack). Language Proficiency: Fluency in English and French, with the ability to communicate accurately both verbally and in writing. SOFT SKILLS: Premium Customer Care: Deep commitment to customer satisfaction (CSAT culture) for both strategic accounts and standard workflows. You know how to stay calm, professional, and reassuring during high-stress production crises. Structured Communication: Ability to break down and communicate complex technical concepts clearly and concisely to premium client stakeholders. Analytical Thinking & Methodology: High rigor in diagnosing system failures, tracking execution procedures, and logging technical statuses. Team Synergy & Collaborative Spirit: A natural disposition to share knowledge, pass over shift handoffs cleanly, and partner with TAMs, Sales, and Product units. Troubleshooting & Curiosity: You love to dig deep into systems, investigate complex bugs autonomously, and keep up with rapid cloud/AI market developments.   WHAT YOU WILL FIND AT SCALEWAY ++++ Onboarding & Training: A complete 5-week training period is provided in full on-site presence. You will remain on standard office hours shifts for at least your first 2 months to ensure a smooth integration. Hybrid work: We offer up to 3 days of remote work per week. (Note: Hybrid schedules apply to standard daytime windows. Shifts covering 10am-6pm and 2pm-10pm are handled on-site at our Paris office, while early and night shifts are done remotely). Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.   🚀 Why join the Scaleway adventure? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.   🔜 THE NEXT STEPS … Screening Call with our recruitment team (30 min) Interview with Elite Support Manager & Elite Support Technician from the current team, including support/technical scenarios to understand your technical skills and approach to the role (1h 15 min total) Interview with the Head of Support to deepen discussions and assess your fit with the team (45 min) Final Meet & HR sync to tour our offices and meet your future colleagues

Databricks

CSQ427R33 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. As a Senior TPM, you lead the charge in changing how people work with data. You will drive high-stakes, multi-workstream programs that have a material impact on customer success and scalability. Your technical expertise and strategic influence will be critical for guiding complex engagements to success and fostering a culture of continuous improvement. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals. The Impact You Will Have * Architecting Standards: You will install operating rigor (cadence, metrics, reviews) that doesn't just serve one project, but becomes a "gold standard" adopted by other TPMs across the region. * Cross-Functional Synergy: You will lead high-visibility initiatives that require deep collaboration across Product, Engineering, and Marketing, resolving complex misalignments with M6-level Directors that threaten project velocity. * Strategic Risk Leadership: You will manage the change management process for large-scale digital transformations, ensuring that customer organizations are culturally and technically ready to adopt the Lakehouse architecture. * Knowledge Multiplication: You will contribute significantly to the Databricks community by documenting best practices and leading internal training sessions to level up the entire Professional Services organization. What We Look For * Experience: 8–12+ years leading large-scale technical programs. * Technical Fluency: Advanced technical fluency; 2 Databricks Associate Certifications or 1 Professional-level Certification required within 6 months of hire. * AI Strategy: Proven track record of leveraging AI-enabled tools to optimize large-scale program delivery and cross-functional synergy. * Senior Leadership: Proven ability to engage, influence, and build trust with senior executive stakeholders (CxOs). * Scope: Experience successfully managing projects with teams of up to 5 people and contract values in excess of $0.5M.   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.