Project manager France (m/f/d)

One Productivity Group

JOB DESCRIPTION About Kapaya Most organizations do not struggle with ambition. They struggle with execution. Processes become fragmented, systems do not connect in the right way, and important work often depends on too many manual steps, unclear ownership and inconsistent follow-through. That is where Kapaya comes in. We help organizations improve how work gets done by designing better operational structures, implementing smarter workflows and making sure projects and processes actually land in practice. Using tools such as Airtable, Make and other workflow technologies, we help customers move from complexity to clarity. Kapaya is part of One Productivity Group, a pan-European group focused on improving how organizations operate. Across our brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable operations. About the role This role is for someone who enjoys bringing structure, clarity and momentum into complex customer projects. As a Project Manager, you are responsible for helping projects move forward in a clear and organized way. You keep track of priorities, stakeholders, planning and deliverables, while making sure the right people stay aligned and the work keeps moving. The starting point is often an environment where multiple teams, systems and dependencies come together, and where progress depends on strong coordination and practical decision-making. The role combines project ownership, customer communication, implementation support and operational oversight. It moves between aligning stakeholders, managing timelines, supporting delivery teams and helping customers translate plans into execution. It is hands-on, client-facing and focused on making sure projects do not just start well, but also land successfully in practice. YOUR MISSION What the role involves • Managing customer projects from kickoff to delivery, with clear ownership over scope, timelines and coordination • Keeping stakeholders aligned across customers, internal teams and external partners where relevant • Turning project goals into concrete plans, clear next steps and well-structured follow-up • Monitoring progress, dependencies, risks and priorities throughout the project lifecycle • Supporting implementation projects involving workflows, systems and process improvements • Working closely with consultants, technical colleagues and commercial teams to keep delivery aligned and realistic • Leading customer meetings, status updates and working sessions in a clear and confident way • Helping customers navigate decisions, remove blockers and maintain momentum throughout the project • Identifying where additional structure, communication or process improvements are needed to support delivery • Contributing to better project standards, templates and delivery approaches across the team YOUR PROFILE What makes a strong fit • Several years of experience in project management, implementation, operations or a related client-facing role • Experience working in consulting, digital projects, workflow tooling, SaaS or process improvement environments is a strong advantage • Experience with sprint-based ways of working and agile delivery methods is a plus • Strong organizational skills and the ability to keep multiple workstreams moving at the same time • A structured, proactive and reliable way of working • Confidence in managing customer communication and aligning different stakeholders • The ability to bring calm, clarity and direction into dynamic or fast-moving environments • Strong communication skills, with the ability to explain things clearly and keep people aligned • A practical mindset with attention to detail and follow-through • Fluent German and English, both spoken and written • Dutch and French are a plus, but not required • Interest in digital workflows, systems, process optimization and operational improvement What makes this role interesting Many project management roles focus mainly on planning and reporting. This role goes further. It involves working closely with customers, helping shape how projects move in practice and making sure implementation actually lands in a useful and sustainable way. The impact is visible. Not in slide decks, but in projects that keep moving, stakeholders that stay aligned and solutions that are delivered in a way that truly works for the customer. WHY ONE PRODUCTIVITY GROUP? What One Productivity Group offers • A role with real ownership and direct impact on customer success and delivery quality • The opportunity to work on meaningful workflow, implementation and process improvement projects • A flexible setup, remote, hybrid or from one of our office locations • A professional onboarding and strong on-the-job learning environment • Regular coaching, feedback and development opportunities • A team that combines high standards with a collaborative and down-to-earth way of working • Room to bring in ideas, improve how projects are delivered and contribute beyond the core role • A digital-first work culture with flexibility and trust • High-quality equipment for both office and remote work About One Productivity Group One Productivity Group is a fast-growing pan-European group focused on helping organizations improve the way they work. Across our brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable operations. We hire across Europe and work across multiple countries, including Germany, the Netherlands, Switzerland, France and Sweden. Our people work from offices in Berlin, Hamburg, Rotterdam, Paris and Stockholm, or fully remotely. This gives us the flexibility to bring together the right talent across markets while staying connected through shared standards, close collaboration and a strong team culture. There is a shared culture of ownership, curiosity and continuous improvement. New ideas are welcomed, people are trusted to take responsibility, and development is taken seriously. CONTACT OPG One Productivity Group GmbH Patrick A. Lorenz Straßburger Straße 18 10405 Berlin

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This position is based in Munich or in Berlin, Germany.     As an Migration Manager, you are the single thread running through every customer migration: from the very first conversation to post go-live stabilisation, you are the customer's named point of contact and the internal orchestrator. This role goes well beyond a standard onboarding profile. You drive the full migration cycle, coordinate Solution Engineers and the Onboarding team, and deliver onboarding directly on standard accounts. Your mission: own the end-to-end migration of IDnow customers onto the TrustPlatform — managing customer relationships, internal teams, and risks — with rigour and autonomy.     KEY RESPONSIBILITIES   * Own each migration end-to-end: project plan, milestones, risk management, weekly status reporting * Act as the single named contact for the customer, from kick-off through to CSM handover * Coordinate internal teams (Solution Engineers, Onboarding) on complex migrations: multi-product, multi-country, regulatory constraints * Deliver onboarding autonomously on standard accounts: integration guidance, testing, go-live validation, hypercare * Anticipate and escalate blockers before they impact the customer or the timeline * Build migration playbooks to continuously improve our processes     PREFERRED EXPERIENCE   * 3 to 5+ years of experience in a Post-Sales role in a B2B SaaS environment: Customer Success Manager, Implementation Manager, Technical Account Manager, Onboarding Project Manager, or equivalent * Proven track record managing complex migration or implementation projects involving multiple internal teams * Comfortable working with clients in regulated industries: Banking, FinTech, Insurance, Telco * Sufficient technical understanding to read an architecture, challenge a solution design, and spot integration risks — without being a developer * Transversal leadership: ability to mobilise teams without hierarchical authority * German — fluent, required · English — professional level, required * French — a plus NICE TO HAVE * Exposure to digital identity, KYC/AML, or eIDAS * Familiarity with REST API integration environments     PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.   IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This position is based in Rennes or Paris, France.     As an Migration Manager, you are the single thread running through every customer migration: from the very first conversation to post go-live stabilisation, you are the customer's named point of contact and the internal orchestrator. This role goes well beyond a standard onboarding profile. You drive the full migration cycle, coordinate Solution Engineers and the Onboarding team, and deliver onboarding directly on standard accounts. Your mission: own the end-to-end migration of IDnow customers onto the TrustPlatform — managing customer relationships, internal teams, and risks — with rigour and autonomy.   KEY RESPONSIBILITIES   * Own each migration end-to-end: project plan, milestones, risk management, weekly status reporting * Act as the single named contact for the customer, from kick-off through to CSM handover * Coordinate internal teams (Solution Engineers, Onboarding) on complex migrations: multi-product, multi-country, regulatory constraints * Deliver onboarding autonomously on standard accounts: integration guidance, testing, go-live validation, hypercare * Anticipate and escalate blockers before they impact the customer or the timeline * Build migration playbooks to continuously improve our processes     PREFERRED EXPERIENCE * 3 to 5+ years of experience in a Post-Sales role in a B2B SaaS environment: Customer Success Manager, Implementation Manager, Technical Account Manager, Onboarding Project Manager, or equivalent * Proven track record managing complex migration or implementation projects involving multiple internal teams * Comfortable working with clients in regulated industries: Banking, FinTech, Insurance, Telco * Sufficient technical understanding to read an architecture, challenge a solution design, and spot integration risks — without being a developer * Transversal leadership: ability to mobilise teams without hierarchical authority * French — fluent, required · English — professional level, required NICE TO HAVE * Exposure to digital identity, KYC/AML, or eIDAS * Familiarity with REST API integration environments   PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.   IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.