Account Director

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Head of Key Accounts, Account Services Job Description   At A Glance: As the Head of Account Services, Key Accounts, you will establish focused leadership over our Key Accounts team, directly overseeing a team of three Leads who manage teams below them. Your focus will be on servicing our biggest established retailer partners in the US, cultivating a high-performing team, and implementing strategies that support our goal of becoming the leading sportswear company and furthering our mission to ignite the human spirit through movement. You will act as the key commercial liaison for operations, interacting closely with both sales and customer operations teams. A crucial element of this role is elevating Account Services to be the indispensable partner to our B2B Retailers, delivering premium account services while acting as the expert liaison to our internal operations. Your Mission: * Team Leadership & Development: Oversee a team of three Leads and their respective teams, providing focused coaching on communication, leading initiatives, and advocating effectively for business needs to develop a new Account Services team. * Strategic & Commercial Liaison: Act as the key commercial liaison interacting with sales and customer operations teams to lead day-to-day business operations for our biggest established accounts in the US. * Drive Strategic Engagement: Champion Long Range Plan (LRP) capabilities and drive strategic planning by integrating and managing new, complex operational capabilities, such as direct ship, drop ship, and pack by store. * Cross-Functional Advocacy: Advocate for Key Accounts needs within the Americas Supply Chain, and Global Supply Chain. Guide process and policy change management with internal and external stakeholders.  * Operational Representation: Represent Key Accounts in operational flywheel meetings and collaborate heavily with global and local stakeholders to drive a consistent strategy across the Americas. * Orderbook Management: Manage increasing orderbook complexities as the business grows while identifying risks to achieve on-time deliveries and sales targets. * Cultivate Partnerships: Proactively drive overall Key Account success by leveraging data-driven insights to shape strategic decisions in close collaboration with the Director of Account Services.  Your Story: * Extensive progressive experience in customer support, logistics, or operations roles, with a proven track record of managing managers (specifically overseeing Leads and large team structures). * Demonstrated experience managing day-to-day operations for major key accounts while concurrently implementing and integrating new operational capabilities (e.g., direct ship, drop ship, pack by store). * Exceptional interpersonal skills with a strong focus on relationship building, active listening, and effective questioning, enabling you to advocate effectively for business needs and communicate strategically across multiple levels and functions. * Highly analytical with a demonstrated ability to make strategic, data-based decisions to navigate increasing orderbook complexities. * Proven ability to design and implement strategic initiatives and process improvement to drive effectiveness in a fast-paced environment.

Phoenix Contact

Job Summary The Field Application Engineer (FAE) will provide technical, hands-on expertise to support all business opportunities for Phoenix Contact products and applications directly associated with the automation, control and networking portfolio used within the industrial automation and electronics industry. The Field Application Engineer will collaborate with regional sales managers, strategic account managers, sales engineers, account development specialists, channel, and field application engineering teams, to utilize a consultative approach with all customers to support their individual needs and expand market penetration. This role plays a pivotal part in the development and expansion of all accounts, through automation, control and networking sales growth and specifications.  Responsibilities * Increase annual sales revenue across all products directly associated with the automation, control, and networking portfolio at customer accounts. These products include but are not limited to ethernet products (wired or wireless), safety, controllers, IO, HMIs, IPCs and engineered solutions. * Work in coordination with local Phoenix Contact sales team utilizing joint sales activities, trainings, and mutual action plans to advance the sales of above-mentioned products. * Act as the local technical representative for the above-mentioned products and support the sales team in power-related technical matters. * Act as the regional marketing specialist developing sales tools, collateral and driving campaigns. * Serve as the “voice of the customer” providing insight for expansion of product lines or new focus industries. * Drive value-added applications and engineered solutions. * Meet/exceed territory sales quotas as established by the RSM and/or Vice President - Field Sales. * Be proficient in BASE selling skills and implement to build strong customer relationships. * Develops and maintains strong relationships with potential clients, partners, and other stakeholders to facilitate new business and sustain growth. * Maintain and update CRM systems with accurate client information. Fully utilize the CRM as a communication, reporting, measurement, and tracking tool to enhance productivity. * Effectively communicate with the entire Phoenix Contact team, both verbally and written. * Be proficient in and drive the use of all sales tools provided to support local markets. * Active involvement in industry-related associations. * Proactively utilize all resources and sales tools to maximize productivity, responsiveness, and customer delight. * Continue personal development through an effective skill-building program as determined by the RSM, Director of Sales, and/or the Harrisburg Training Department. * Demonstrate technical competence on all products/solutions within area of focus. * Provide reports to RSM as required. * Deliver presentations and hands-on demonstrations of Phoenix Contact automation, control and networking products, applications, and technology for the purpose of product sales. * Develop and maintain a working knowledge on all Phoenix Contact automation, control, and networking products/solutions. * Other duties as assigned. Qualifications * Four-year college degree. Technical discipline preferred and/or equivalent industry experience. * 3 years minimum sales or marketing experience with automation and industrial control products. * Ability to work independently from home office and communicate effectively with colleagues with limited supervision. * Excellent oral/written communication and presentation skills. * Self-motivated with the ability to learn and adapt quickly. Essential Job Functions * Must be able to travel via airplane. * Must have a valid driver’s license and be able to travel via automobile for up to six hours at a time. * Must be able to lift a minimum of 50 lbs. * Must be able to travel overnight 40%+ or as dictated by assigned territory. * Comply with company dress code guidelines. * Punctuality is required. * Regular and on-time attendance. Perks & Benefits Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more! Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.   ---------------------------------------------------------------------------------------------------------------------------------- Notice to Staffing Agencies, Placement Services, and Professional Recruiters: Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.

Brandwatch

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.    Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.    Empower your impact at Cision. Be seen, be understood, be you.    The role As an Account Director, you will drive revenue growth within the Strategic Account Management team, managing a growing portfolio of Cision and Brandwatch’s most important clients. You will take ownership of a defined territory, working towards agreed revenue and performance targets while building long-term, strategic partnerships with key stakeholders. Your focus will be on revenue retention, identifying and delivering upsell and cross-sell opportunities, and maximising account value across your portfolio. You will proactively identify growth opportunities, mitigate risk, and ensure clients are deriving maximum value from our solutions. You will act as a trusted advisor, leveraging data, insights, and industry knowledge to strengthen client relationships, drive commercial success, and contribute to the overall growth of the business. Duties and responsibilities The role is defined, but not limited to, the following: * Meet or exceed monthly and annual revenue targets across the full Cision and Brandwatch portfolio (Media Analysis, Monitoring, Database, Insights, Social and Professional Services) within Strategic Accounts. * Develop and execute a clear territory sales plan. * Maintain a proactive, high-contact approach with clients. * Identify and drive upsell and cross-sell opportunities across your portfolio. * Build and implement account plans aligned to client needs, budget and growth potential. * Forecast revenue accurately and proactively address potential shortfalls. * Take full ownership of territory performance including planning, pipeline management and analysis. * Act as a key contributor to the UK Account Management team, bringing energy, focus and commercial drive. * Develop strong knowledge of Cision and Brandwatch products and the competitive landscape. * Collaborate with Marketing, Events, Operations, Client Services and Product to drive client satisfaction and growth. * Provide structured feedback to Product teams based on client needs and market trends. * Ensure effective and consistent use of CRM to maintain accurate forecasting and visibility. Essential Skills and Experience * Proven track record of exceeding revenue and performance targets. * Strong ability to communicate and influence stakeholders at all levels. * Demonstrated ability to build and maintain relationships with key decision-makers. * Strong problem-solving skills with a proactive approach. * Customer-focused mindset with a commitment to delivering value. * Effective negotiation skills with a commercial approach. * Results-driven with a strong focus on achieving outcomes. What We Offer  Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include: * Cision Group Personal Pension Scheme * Life Assurance * Healthcare cash plan * Dental Insurance * Private Medical Insurance (For directors and above only) * Gym Subsidy * Cycle to Work * Discounted Dining * Virtual GP * Employee Assistance Programme (EAP) * Eye Care Test * Cision Global Charitable Giving Program * BenefitHub (Retail discounts)   If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Remote   Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.   Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.   Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.   Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.