
Fresha · Pristina
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care ind...
The AI-powered OS for beauty,
wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Salary: 1260 EUR Gross Per Month
Target Start Date: July 1st 2026
Location: Pristina, Kosovo
Work Setup: 5 days per week in office
Training: 2 months training in office on 9am - 6pm schedule
We operate on a 24/5 onboarding team and this role will require you to work shifts on a scheduled basis Sunday night to Thursday night
Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional Onboarding Specialist to join our global business at this time of rapid expansion.
Reporting into Head of Onboarding and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.
This is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact..
To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week from the Pristina office: Prime Residence Pejton, Rruga Ukshin Hoti, Prishtina 10000
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TL;DR: We're hiring a People Operations Lead to drive and scale the systems, processes, and operating rhythms that keep Lovable moving fast as we grow across Sweden, the UK, the US, and beyond. You’ll manage and develop a regional People Ops team, own HRIS, payroll, compliance, employee lifecycle workflows, and contractor risk, and build the documentation, reporting, automation, and AI-native self-service foundations that make People Ops clear, reliable, and easy to navigate at scale. Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world The Role As the People Operations Lead you’ll lead and develop the existing People Ops specialists, own the systems and processes that hold the function together (HRIS, payroll, compliance, contractor risk), and build the durable operating mechanisms, documentation, reporting, and self-service workflows that let Lovable keep moving fast. We’re an AI-native company, and we want our People team to be AI-native too. That means using AI to thoughtfully scale service delivery, improve data quality, reduce manual work, and make great decisions faster — while keeping a high bar for privacy, compliance, and employee trust. This role combines scaled systems thinking, operational excellence, data rigor, compliance judgment, and a high-quality employee experience. You’ll be the first dedicated leader of this function who builds a consistent global People Ops model across regions. What You'll Own * Lead the Global People Ops team — manage and develop the regional People Ops specialists (Sweden, UK, Americas), moving the function from individual coverage to leader-led, cross-regionally consistent delivery. * Own the employee lifecycle operating model — iterate and maintain seamless, scalable workflows across onboarding, job changes, internal mobility, leave, offboarding, employee data, and recurring People processes so employees and managers experience People Ops as clear, reliable, and easy to navigate. * Payroll, Benefits & Compliance oversight — ensure clear subject-matter ownership per jurisdiction (Sweden, UK, US) while driving consistency in how the function operates across all of them; build audit-ready documentation, controls, and reporting that can stand up to enterprise-grade scrutiny. * HR Systems & People Engineering — own HRIS strategy end-to-end (HiBob and adjacent tooling), including evaluation, implementation, integrations, data integrity, automation, access controls, and ongoing systems design, in partnership with the team’s People Engineer — and drive an AI-ready foundation (clean data, clear definitions, controlled access) that enables safe AI workflows. * Process, playbook & self-service design — replace ad hoc, “whoever sees it, does it” iterate our operations coverage with clear ownership, documented playbooks, intuitive self-service, and predictable, well-coordinated delivery — including AI-assisted self-service (where appropriate) so employees and managers can get answers fast without losing the human touch when it matters. What We're Looking For * 10+ years in People/HR Operations, including real experience leading and developing People Ops specialists, not just doing the work solo. * Experience at an AI-native or fast-scaling tech company (or a clear point of view on what it means to run an AI-native People Ops function). * Direct experience owning multi-country payroll, benefits, and compliance; Sweden, UK, and US experience is a strong plus given Lovable's footprint. * A track record designing scalable People Ops systems and processes in a high-growth environment, moving a function from ad hoc to structured. * Balances speed with rigor: can move quickly in ambiguity while building the controls, documentation, and quality bar needed for scale — including privacy-by-design, role-based access, and safe AI usage standards. About your application Please submit your application in English. It's our company language, so you'll be speaking lots of it if you join. We treat all candidates equally, if you're interested, please apply through our careers portal.