Wolt · Pristina
Retail Account Manager
ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restau...
ABOUT WOLT
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with
delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30
countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the
globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most
other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and
entrepreneurial spirit, this could be the ride of your life.
LET’S DISCUSS THE ROLE
At Wolt, we create technology that brings joy, simplicity, and opportunity to the neighborhoods of the world. Founded in 2014 with
restaurant food delivery, we have since expanded to deliver (almost) everything – from groceries to flowers, toys, books, and
beyond. Today, Wolt operates in over 500 cities across 32 countries, and since joining forces with DoorDash in 2022, we’ve been
growing faster than ever.
Our mission is to make local commerce effortless. For customers, that means quick and reliable delivery of the things they need.
For our partners, it means new growth opportunities. For our couriers, it means meaningful earnings with flexibility. Working at
Wolt is exciting, challenging, and rewarding – the perfect place for a self-starter who thrives in a dynamic environment and wants
to make an impact.
As our new Retail Account Manager, you’ll play a key role in helping our retail partners succeed on the Wolt platform. You’ll
focus on building strong relationships, providing top tier client experience, and driving growth through data-driven insights and
close collaboration with cross-functional teams.
WHAT YOU’LL BE DOING
- Partner Growth – Drive the commercial growth of existing retail partners by delivering strategic, data-driven performance
insights and top-tier consultation.
- Portfolio Management – Oversee a portfolio of retail partners, ensuring value creation across all stakeholders: partners,
customers, couriers, and Wolt.
- Performance Optimization – Use data insights to identify opportunities for partners, propose tailored campaigns, and provide
high-level consultation to boost results.
- Campaign Management – Work closely with marketing to design and implement promotional activities that drive demand and maximize
partner sales.
- Relationship Building – Act as the key contact for appointed accounts, maintaining strong communication, running regular
business reviews, and supporting expansion opportunities.
- Team Well-being – Foster a positive, supportive work culture where people feel valued, engaged, and motivated to grow.
- Mentorship – Mentor and guide junior team members, sharing knowledge and supporting their professional development.
- Cross-Functional Collaboration – Ensure smooth communication across functions to align goals and optimize partner performance.
- Hands-On Approach – Contribute to building new structures and processes in a growing market, embracing the start-up mindset of
rolling up your sleeves when needed.
OUR HUMBLE EXPECTATIONS
- Experience – 5+ years of experience in Account Management, Partnership Management, Portfolio Management, Sales or related
roles. Experience in retail, e-commerce, or marketplaces is a plus.
- Academic Background - Bachelor’s or Master’s degree in Business, Marketing, Sales, E-Commerce, or a related field is a plus.
- Analytical Thinking – A strategic mindset combined with strong numerical ability to interpret complex data sets and influence
decisions at scale.
- Project Management – Skilled in stakeholder management and process implementation, with a structured approach to delivering
impact.
- Communication – Excellent interpersonal and business communication skills, with the ability to influence and inspire diverse
stakeholders.
- Ownership – Proactive, structured, and detail-oriented with a high sense of responsibility and ambition.
- Collaboration – Team player with a service-oriented mindset and a “can-do” attitude.
- Languages – Fluent in both Albanian & English.
- Driver license - It is a mandatory requirement.
WHAT WE OFFER
- ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.
- 📈 Career Growth – Opportunities to learn and develop within Wolt.
- 🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.
- 🏓Team Activities - Monthly team-building events to strengthen collaboration.
- 💻Work equipment - We set you up to success with our cutting-edge, work equipment.
NEXT STEPS
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team,
then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting
you shortly, in order to initiate the hiring process.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire
and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens
when everyone has room at the table and the tools, resources, and opportunity to excel.
Role
Retail Account Manager
Category
Merchant Account Management ENT
Locations
Published
June 12
Deadline
August 16