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We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your sto...
We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead,
inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You
will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional
visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and
maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.
For a more detailed overview of this role, check out the job description attached at the bottom of this advert.
WHAT WE’RE ALL ABOUT: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IOT… A FANCY ACRONYM OR A SECRET CODE? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Head of Quality Engineering As Head of Quality Engineering at Wireless Logic, you will provide Engineering-wide leadership for how we build confidence in the systems and software that support our connectivity services. This is a strategic role focused on helping teams deliver modern, highly available connectivity systems quickly, safely and with clear evidence that quality has been considered throughout the delivery lifecycle. You will report to the VP Engineering and partner closely with Engineering Managers, Engineering Leads, Product Managers, Delivery Managers, Architects, Site Reliability Engineers and senior leaders across Software, Mobile Core, Networks and Infrastructure. The existing Test Engineers in the Software group will report to this role and remain embedded in product squads, while you build a broader Quality Engineering capability that supports all Engineering domains. This role is not about creating a separate testing function that owns quality on behalf of teams. It is about setting the strategy, standards, practices, tooling and measures that enable every Engineering team to improve release confidence, reduce escaped defects, strengthen auditability and increase the capability to deliver system changes quickly and safely. Success will be measured by visible improvements in quality outcomes and delivery flow, including reduced rework and manual regression effort, improved test coverage and release readiness, better visibility of escaped defects and quality-related incidents, and stronger evidence for audit and governance across Engineering. This role is focused on: * Engineering-wide quality strategy: Defining and implementing a clear Quality Engineering vision, roadmap and set of standards that can be applied consistently across software, mobile core, networks and infrastructure while respecting the specialist needs of each domain. * Fast and safe delivery: Working with Senior Engineering Leaders, improving the ability of Engineering teams to release changes frequently and confidently by embedding quality practices into discovery, design, build, test, release and operational readiness activities. * Consistent standards and evidence: Establishing shared expectations for test strategy, acceptance criteria, automation, regression, release readiness, test evidence and quality gates so that teams can demonstrate what has been tested and why it is safe to proceed. * Quality capability and community: Leading and developing Test Engineers, building a clear career path and creating a professional Quality Engineering community across Wireless Logic and the European operating companies. * Quality metrics and continuous improvement: Creating transparent measures for escaped defects, defect trends, change failure rate, regression cycle time, test coverage, release confidence and quality-related incidents, then using those measures to drive practical improvement. * Cross-domain quality leadership: Extending quality practices beyond Software Development into Infrastructure, Mobile Core and Networks by working with domain experts to introduce appropriate test approaches, scenario testing and release controls. What a Head of Quality Engineering Does * Define and own the Quality Engineering strategy: Create, publish and evolve the Engineering-wide Quality Engineering vision, strategy and implementation roadmap, ensuring it supports the wider Technology strategy and the need for highly available connectivity services. * Lead and develop Test Engineers: Provide line management, coaching, performance support and career development for Test Engineers, ensuring they have clear expectations, strong professional standards and meaningful opportunities to grow. * Establish common quality standards: Define practical standards for test strategies, acceptance criteria, test data, automation, regression, exploratory testing, non-functional testing, release readiness and evidence capture across Engineering teams. * Improve release confidence and change safety: Partner with Engineering, Delivery, Architecture and SRE leaders to make releases safer through risk-based testing, automated verification, scenario testing, pre-release checks, operational readiness criteria and rollback learning. * Measure and improve quality outcomes: Define meaningful baselines and reporting for defect trends, escaped defects, change failure rate, regression cycle time, test coverage, release confidence, quality-related incidents and rework, using the data to focus improvement effort. * Drive automation and repeatability: Increase the use of automated testing and repeatable validation practices across appropriate layers, including unit, integration, API, contract, end-to-end, performance, resilience and deployment verification. * Strengthen governance and auditability: Ensure testing criteria, approvals, evidence and release decisions are visible, traceable and consistently documented so that Engineering can meet audit, compliance and internal governance expectations. * Facilitate learning from defects and incidents: Use defect analysis, post-incident reviews and operational feedback to identify systemic quality issues, improve test strategies and prevent repeat failures across teams and domains. * Influence through partnership: Work through leadership, coaching and influence with Product, Delivery, Engineering, Architecture, SRE and operational stakeholders, helping teams make good quality decisions without slowing delivery unnecessarily. Essential Knowledge * Quality Engineering leadership: Deep practical understanding of modern Quality Engineering practices, with experience shaping quality strategy, standards and operating models across multiple teams or domains. * Test strategy and automation: Strong knowledge of risk-based testing, automation strategy, regression design, exploratory testing, test data, test environments and appropriate use of unit, integration, API, contract, end-to-end, performance and resilience testing. * Modern engineering delivery: Experience working with contemporary software and systems delivery practices including Agile and Lean delivery, DevSecOps, CI/CD, trunk-based development, automated deployment and continuous improvement. * Reliability and availability principles: Understanding of how quality practices support highly available systems, including change failure reduction, incident prevention, operational readiness, observability, SLOs and post-incident learning. * Metrics-driven improvement: Ability to define, collect and interpret quality and delivery metrics such as escaped defects, defect leakage, change failure rate, lead time, regression cycle time, test coverage, deployment confidence and quality-related incidents. * Cross-domain technology awareness: Sufficient understanding of software, infrastructure, networking, mobile core platforms, cloud services, automation and deployment pipelines to work credibly with domain experts and tailor quality practices to different technical contexts. * Governance, risk and auditability: Knowledge of how to create clear evidence trails, acceptance standards, release controls and quality gates that support audit, compliance and sensible risk management without introducing unnecessary bureaucracy. * People leadership and capability building: Experience leading, coaching and developing engineers or test professionals, including performance management, hiring input, career development and building strong professional communities. * Stakeholder management and influence: Strong communication and influencing skills, with the ability to align technical and non-technical stakeholders around quality risks, trade-offs, priorities and measurable outcomes. * Change leadership: Experience introducing new practices, tools or operating models in complex environments, with the judgement to balance consistency, pragmatism, adoption effort and delivery pressure. We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible. Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com [recruitment@wirelesslogic.com]) and we will respond to your query as soon as possible.
WHAT WE’RE ALL ABOUT: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IOT… A FANCY ACRONYM OR A SECRET CODE? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. THE OPPORTUNITY We are seeking an exceptional Managing Director – Operations to lead and scale the operational backbone of Wireless Logic. This role is accountable for the end-to-end operational performance of the business, ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation. Working in close partnership with the Managing Director – Technology, this role ensures alignment between service delivery, platform reliability and change, supporting a high-availability, regulated and product-led business. This is a highly strategic and hands-on leadership role requiring strong commercial, operational and governance expertise. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: END-TO-END OPERATIONAL LEADERSHIP * Own operational performance across: * Customer service delivery * Commercial lifecycle (Contract-to-Cash) * Internal IT and business systems * Compliance, quality and ESG * Legal governance * Ensure operations are predictable, scalable, controlled and auditable * Translate company strategy into repeatable, high-quality operational execution * Drive alignment between service delivery, commercial performance and operational control ---------------------------------------------------------------------------------------------------------------------------------- CUSTOMER SERVICE & EXPERIENCE * Own the customer service operating model and customer experience outcomes * Ensure service operations: * Deliver consistent, high-quality customer support * Meet contractual SLAs and performance standards * Provide clear communication during incidents and change * Partner with Technology to: * Manage customer impact during incidents * Ensure effective service recovery and coordination * Ensure customer experience is protected through growth and transformation ---------------------------------------------------------------------------------------------------------------------------------- COMMERCIAL LIFECYCLE PERFORMANCE & REVENUE PROTECTION * Ensure the organisation can contract, fulfil and bill customers accurately at scale * Hold leadership accountable for: * Revenue integrity * Billing accuracy * Commercial assurance across the lifecycle * Partner with the CFO to ensure: * Financial accuracy and control * Alignment between operational execution and financial reporting * Drive operational models that support revenue growth and margin optimisation ---------------------------------------------------------------------------------------------------------------------------------- BUSINESS OPERATIONS, SYSTEMS & ENABLEMENT * Ensure internal systems and processes enable efficient and scalable operations * Drive: * End-to-end process integration across the business * Reduction of system fragmentation and inefficiencies * Secure, compliant and auditable system environments * Own prioritisation of internal IT and operational system changes ---------------------------------------------------------------------------------------------------------------------------------- COMPLIANCE, QUALITY & ESG ASSURANCE * Own the organisation’s assurance and compliance posture * Ensure regulatory, quality and ESG obligations are: * Clearly defined and understood * Embedded into operational processes * Actively monitored and managed * Maintain confidence with regulators, auditors, customers and the Board * Drive continuous improvement through audit and assurance insights ---------------------------------------------------------------------------------------------------------------------------------- LEGAL GOVERNANCE & RISK MANAGEMENT * Oversee legal governance through the General Counsel * Ensure legal risks are: * Identified early * Managed pragmatically * Escalated appropriately * Ensure legal frameworks support commercial activity and operational execution ---------------------------------------------------------------------------------------------------------------------------------- OPERATIONAL GOVERNANCE & DECISION-MAKING * Own and lead the operational governance framework * Chair key forums including: * Service performance reviews * Commercial assurance and margin reviews * Risk, compliance and audit forums * Ensure: * Clear accountability and escalation paths * Strong cross-functional alignment * Effective resolution of operational conflicts * Act as final decision-maker on trade-offs between: * Customer experience * Operational efficiency * Commercial performance ---------------------------------------------------------------------------------------------------------------------------------- PARTNERSHIP WITH PRODUCT & GO-TO-MARKET * Partner with Product and GTM leadership to ensure: * Product strategies are operationally deliverable * Pricing and commercial constructs are executable * Products are scalable, compliant and supportable * Act as joint owner of: * Product operability standards * Launch readiness and go/no-go decisions * Provide insight on: * Cost-to-serve * Service complexity * Customer experience drivers ---------------------------------------------------------------------------------------------------------------------------------- PARTNERSHIP WITH MANAGING DIRECTOR – TECHNOLOGY * Act as the primary operational counterpart to Technology leadership * Ensure alignment between: * Service delivery * Platform reliability * Change and transformation initiatives * Balance: * Operational stability * Platform evolution and innovation * Maintain clear accountability boundaries: * Technology: platforms, engineering, reliability * Operations: service delivery, commercial performance, operational control ---------------------------------------------------------------------------------------------------------------------------------- MEASURES OF SUCCESS * Customer SLA performance and satisfaction * Billing accuracy and revenue leakage reduction * Margin performance and cost-to-serve efficiency * Audit, regulatory and compliance outcomes * Internal system performance and usability * Reduction in operational defects and repeat issues * Strength and maturity of operational governance and controls * Confidence of Board, regulators and executive stakeholders ---------------------------------------------------------------------------------------------------------------------------------- REQUIRED EXPERIENCE & ATTRIBUTES * Proven experience in a senior operational leadership role within a complex, international business * Strong background in telecoms, IoT, SaaS, or subscription-based environments * Demonstrated success in building and scaling end-to-end operating models * Deep understanding of commercial lifecycle management (Contract-to-Cash) * Experience operating in regulated or compliance-heavy environments * Strong financial and commercial acumen, including margin and cost-to-serve management * Experience working in private equity-backed or high-growth organisations is highly desirable We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible. Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com [recruitment@wirelesslogic.com]) and we will respond to your query as soon as possible.
We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams. For a more detailed overview of this role, check out the job description attached at the bottom of this advert.