Founding Customer Adoption and Support Specialist

Beam

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀 It’s not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support. ABOUT THE ROLE This is the step up you've been working towards: your first full 360 sales role, joining Beam's Australia team while it's still small enough that your wins shape the story. If you've been generating pipeline for someone else to close, or supporting accounts without owning the number, this is your chance to run the whole cycle yourself. Beam Notes has already proven itself with over 100,000 frontline workers, and now the race is on to scale in Australia. You'll work in a high-performance sales team, closing your own deals end to end for a product that frontline workers genuinely love. Every deal you close makes a real impact on people's lives - empowering frontline workers to give people the support they need, when and how they need it. Every quarter, you'll be measurably better at this job than the last. YOU'LL BE * Owning and closing your own deals: Running the full sales cycle end to end: prospecting, discovery, demo, proposal, negotiation and signature. This is a closing role with its own revenue target, not a hand-off role. * Building your pipeline: Independently researching prospects, initiating contact, and maintaining a high volume of quality discovery meetings to feed a pipeline you convert yourself. * Running deep discovery: Leading discovery sessions that move beyond surface-level features to uncover real operational pain, and turning that pain into a business case. * Engaging multi-stakeholder environments: Building trust with a diverse range of stakeholders, from frontline practitioners to service leaders, and driving them to a decision. * Collaborating on solutions: Working hand-in-hand with our Product and Customer Success teams to design impactful trials and proposals that ensure long-term value. * Refining the playbook: Bringing fresh insights from your daily conversations to help us sharpen our messaging and improve our outreach strategy. * Reporting and tracking progress: Maintaining accurate records in HubSpot to enable reliable forecasting and performance analysis. YOU'LL HAVE * Commercial experience: 1-2 years in B2B sales, you may be stepping up from a BDR/SDR or junior closing role, and you're ready to carry your own number (bonus if you've worked in SaaS). * Exceptional drive and resilience: You are results-driven, persistent in the face of challenges, and possess a strong self-starter mentality. * Natural relationship-building skills: You build trust and rapport quickly, and you listen more than you speak. * A fast learner who loves feedback: You won’t know everything on day one and that’s fine. What matters is that you pick things up quickly, ask for input early and get visibly better every month. * Curiosity and structure: You ask sharp questions and enjoy problem solving. You can take a complex problem and break it down into clear, actionable steps. * Top-class communication skills: You are clear, compelling and persuasive, whether writing a follow-up email or presenting to a room of stakeholders. * A mission-driven mindset: You are fundamentally motivated by doing work that delivers tangible, positive real-world impact. NICE TO HAVE * Experience in a fast-paced startup environment * Experience working with or selling into state and local government, charities and NDIS providers SUCCESS LOOKS LIKE * Closing your first deals within your opening months, with coaching from senior leadership on live opportunities * Consistently hitting your revenue target through a pipeline you built and converted yourself * Converting prospects into long-term partners set up for transformative success * Continuously sharpening your discovery, negotiation and closing skills, and taking on larger, more complex deals over time APPLICATION PROCESS We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you. 1. A screening call with a member of the talent team 2. A case study and interview to present your work to our Head of GTM 3. A live role-play exercise with the hiring manager and our CCO 4. A final round interview with Beam's CEO, Alex We are accepting rolling applications for this role, with no fixed close date. PERKS * Annual leave: 23 days of annual leave, with 3 additional days reserved for the Christmas period, plus national public holidays * Sabbatical: Eligibility for a 6-week sabbatical after 3 years of service * Superannuation: Employer contributions as standard * Financial coaching: Access a personal financial well-being coach through Bippit * One-off work-from-home budget to create a comfortable & productive workstation * Mental health: Confidential access to 1:1 therapy and coaching via Oliva * Wellness budget: $400 annual WellBeam budget for personal wellness and professional development activities * Mindfulness: Free premium subscription to the Calm app * Enhanced parental leave: 18 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers, inclusive of PLP ABOUT BEAM Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.

Beam

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀 It’s not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support. ABOUT THE ROLE We're seeking a highly driven and results-oriented Senior Account Executive to power Beam's expansion in Australia with our flagship platform, Beam Notes. Working in an elite team directly with some of the most senior salespeople at Beam, this pivotal role will be instrumental in driving our growth in Australia: securing landmark partnerships, establishing our impact, and directly contributing to our ambitious scaling journey. You will be at the forefront of bringing Beam Notes to key sectors, selling into state and local government, charities and NDIS providers. Beam Notes is an AI-powered tool, already used and loved by over 100,000 frontline workers, designed to dramatically reduce the administrative burden on the people delivering care. This is a hands-on, high-impact role where you will be responsible for the entire sales cycle, from initial outreach to closing deals, with real autonomy to test, refine and document the go-to-market motion as you go. You've done this before at a high-growth startup: built pipeline from nothing, closed new logos without a mature brand or playbook behind you, and left the sales motion better than you found it. YOU'LL BE * Executing our go-to-market strategy: Taking ownership of your market and driving the sales motion within it, testing, validating and deepening product-market fit in Australia. * Building and owning your pipeline: Independently identifying, engaging and nurturing prospects to build a robust, probability-weighted pipeline against ambitious sales targets. * Closing deals: Presenting the value proposition of Beam Notes, negotiating terms and closing deals with key decision-makers, including multi-stakeholder deals with longer, more complex cycles. * Cultivating strong relationships: Building trust with stakeholders at all levels of prospect organisations, from frontline leads to executives. * Building the playbook: Systematically testing, learning and documenting the strategies, messaging and processes that let us repeat and scale success. Your insights become the foundation others sell from. * Providing market feedback: Relaying insight from the Australia market to the product and leadership teams to inform product development and market strategy. * Reporting and tracking progress: Maintaining accurate records in HubSpot to enable accurate forecasting and performance analysis. YOU'LL HAVE * A track record of closing new logos at VC-backed startups: You've carried a quota and won net-new business in a high-growth, early-stage environment, where you generated your own pipeline and closed without the air cover of an established brand or a finished playbook. * Exceptional drive and resilience: You are exceptionally results-driven, persistent in the face of challenges, and possess a strong self-starter mentality. * An entrepreneurial builder's mindset: You excel in ambiguity. You see a blank slate as an opportunity, and you have a knack for creative prospecting and pipeline generation. * Proven relationship-building skills: A natural ability to build rapport and establish trust with individuals at all levels, up to and including senior executives. * Top-class communication skills: Outstanding written and verbal communication, capable of articulating complex ideas clearly and persuasively. * A strategic mindset: You think strategically about market opportunities and develop effective approaches to engage potential partners. * A mission-driven ethos: You're motivated by more than commission: you want your work to have a tangible, positive impact on society. NICE TO HAVE * Experience working with or selling into state and local government, charities and NDIS providers * Familiarity with a structured sales methodology (e.g. MEDDPICC) as a tool for qualification and forecasting SUCCESS LOOKS LIKE * Consistently exceeding revenue targets through high-value, long-term partnerships * Building a strong, qualified and predictable pipeline in Australia * Providing market insights that shape Beam's Australia strategy and product development * Creating and validating go-to-market playbook components that the wider sales team builds on APPLICATION PROCESS We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you. 1. A screening call with a member of the talent team 2. A case study and interview to present your work to our Head of GTM 3. A live role-play exercise with the hiring manager and our CCO 4. A final round interview with Beam's CEO, Alex We are accepting rolling applications for this role, with no fixed close date. PERKS * Annual leave: 23 days of annual leave, with 3 additional days reserved for the Christmas period, plus national public holidays * Sabbatical: Eligibility for a 6-week sabbatical after 3 years of service * Superannuation: Employer contributions as standard * Financial coaching: Access a personal financial well-being coach through Bippit * One-off work-from-home budget to create a comfortable & productive workstation * Mental health: Confidential access to 1:1 therapy and coaching via Oliva * Wellness budget: $400 annual WellBeam budget for personal wellness and professional development activities * Mindfulness: Free premium subscription to the Calm app * Enhanced parental leave: 18 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers, inclusive of PLP ABOUT BEAM Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.

Beam

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀 It’s not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support. ABOUT THE ROLE We’re seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into the United States with our innovative platform, Beam Notes. Working closely with an elite team and the CEO, this pivotal role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey. You will be at the forefront of ensuring our US partners realize the full value of Beam Notes, fostering strong relationships and driving adoption within key accounts. Beam Notes is an AI-powered tool, already used and loved by thousands of frontline caseworkers in the UK, designed to significantly reduce administrative burden for frontline workers across various fields. This is a hands-on and high-impact role where you will be responsible for onboarding new partners, driving product adoption, project managing delivery and identifying opportunities for growth. You’ll be crucial in validating our impact in the US and building the foundation for long-term partnerships, all while helping the frontline care sector drastically improve its delivery of care. YOU’LL BE: * Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Beam Notes. * Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users * Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter. * Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Beam Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be. * Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals. * Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy. * Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market. YOU’LL HAVE: * Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections. * Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations * A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight * Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You’re ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience * An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly. * A Genuine Passion for Impact: You are truly motivated by the opportunity to make a positive difference in the frontline care sector. NICE TO HAVE: * Experience in a fast-paced startup environment. SUCCESS LOOKS LIKE: * Achieving high levels of product adoption and engagement within our initial US partner organizations. * Building strong, long-lasting relationships with key stakeholders. * Successfully identifying and securing account renewals and expansion opportunities. * Providing valuable customer insights that inform Beam’s US market strategy and product development. * Contributing to the development of a strong customer success function in the US. COMPENSATION * Basic Salary of $80k - $130k + competitive commission * Competitive range of perks based on geography *Final compensation will be determined based on the candidate's qualifications, skills, location and previous experience APPLICATION PROCESS We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you. 1. A 30-minute call with a member of our talent team 2. A take-home task 3. A roleplay/presentation with members of the team 4. Individual final interviews with Beam’s CEO, Alex and CCO, Rachel PERKS * Healthcare plan * 401k * Access to therapy, coaching, classes & content - powered by Oliva. * Your own financial well-being coach, through Bippit. * Generous Holiday - 23 days, including 3 days over the Christmas period + US public holidays. * Eligible for 6 weeks sabbatical after 3 years in service. * Enhanced parental leave: Primary Caregiver leave is two weeks above the State minimum, and Secondary Caregiver leave is 2 weeks * $270 WellBeam budget for activities enhancing wellbeing and professional development. * WFH Equipment budget - up to $400 allowance to be used on workstation equipment (monitor, desk, keyboard, mouse, etc) * Free subscription to Calm meditation app. ABOUT BEAM Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.