Compliance Operations Specialist

Compliance Operations Specialist 1

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Compliance Operations Specialist 1 About the job At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work.  Responsibilities In this role, you’ll: * Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations * Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives. * Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful. * Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions. * Resolve urgent issues impacting businesses, carriers and consumers worldwide.  * Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity. * Provide support for customers by email, to ensure customers have an excellent experience with Twilio. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required. * You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications * Experience working in a fast paced, ambiguous environment, with a strong bias for action * You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.  * You are detail-oriented with good organizational skills and comfortable with ambiguity. * You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.   * You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust. * You have good time management and organizational skills and are comfortable working under pressure. Desired: * Basic knowledge of Zendesk, Airtable, Looker or similar tools * Basic understanding APIs and related technologies * Background in telecommunications is desired. Location This role will be based remotely in Colombia. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Compliance Specialist

CashQ

JOB DESCRIPTION As Compliance Operations Specialist, you will be mainly responsible for CashQ’s Customer/Partner Onboarding Key Responsibilities: * Conduct KYC onboarding of clients and partners, reviewing client documentation/information for sufficiency, accuracy, and legitimacy. * Conducting research utilizing available systems, databases, and the internet, consistent with the resolution of investigations. * Identify red flags, suspicious activity, investigate patterns/typologies and work on appropriate solutions. * Conduct sanctions, PEP, and adverse media checks. * Perform basic and enhanced KYC due diligence for new and existing clients. * Maintain a working knowledge of appropriate BSA and OFAC laws and regulations. * Work cross-functionally with internal teams to discuss changes or updates to KYC/AML requirements, policies, and procedures. * Appropriately escalate issues to the compliance and management teams. * Policies and procedures to ensure compliance with regulations. Ideal Candidate: * Bachelor’s Degree in law, finance, or a relevant field. * CAMS certification is strongly encouraged, but not required. We can cover the certification cost. * 2-3 years of experience in conducting KYC reviews, preferably in the digital banking or fintech field. * Ability to analyze client information and documentation to facilitate the account opening process. * Knowledge of rules, regulations, and regulatory requirements (BSA / US Patriot Act / OFAC/ CIP/CDD / KYC/ EDD) is strongly encouraged. * Knowledge of the fintech market is strongly recommended. * Strong analytical skills and attention to detail. * Proactive approach with the ability to anticipate challenges and propose innovative solutions and ideas. * Ability to make independent decisions as well as collaborate effectively with a team. * Willingness to work across different time zones with global and regional teams.

Interim HR Operations Specialist | Fixed Term Contract (Parental Cover)

IFRS Foundation

Reports to: Global HR Operations Director Location: London (with flexibility for US-aligned hours) Status: Fixed term contract till 31st December 2026, covering a period of parental leave.  Job purpose: The Interim HR Operations Specialist is responsible for driving high-quality HR service delivery across the employee lifecycle. Acting as a key point of contact, this role will provide first-line support for US-focused and global employee queries and manage non-complex employee relations cases in partnership with HR Business Partners (HRBPs). During this 6-month contract, the focus will be on operational excellence: leveraging systems (HiBob), managing end-to-end employee lifecycle processes, ensuring payroll and benefits alignment, and improving day-to-day service levels for colleagues. Principal accountabilities: Employee Query Resolution & Relations Support: * First-Line Support: Act as the first-line contact for employee and manager queries (specifically supporting the US workforce), ensuring timely, helpful, and high-quality resolution of day-to-day inquiries. * Employee Relations (ER): Manage and resolve non-complex employee relations cases, providing practical guidance to managers and escalating complex matters to HR Business Partners (HRBPs) where appropriate. * Stakeholder Collaboration: Partner closely with HRBPs to ensure a joined-up approach to supporting employees and operationalizing team changes. Policy Development & Operationalisation: * Lead the research, drafting, and regular review of global HR policies, ensuring they are market-competitive and aligned with the Foundation’s values. * Translate complex policies into clear, actionable Standard Operating Procedures (SOPs) and user-friendly guidance for HR, managers and employees. * Take ownership of the "operationalisation" phase of any new policy, ensuring all administrative workflows, system updates, and communication plans are executed to a high standard. US HR Operations & Compliance: * Act as the internal subject matter expert for US HR operations, ensuring all processes (onboarding, benefits, leave management, and terminations) comply with federal and state-specific labor laws (e.g., FLSA, FMLA, ADA). * Manage the operational nuances of a multi-state US workforce, ensuring payroll inputs and benefits administration are handled with precision. * Liaise with US-based legal counsel and benefits brokers to ensure the Foundation’s US offering remains compliant and effectively administered. Process Implementation & Improvement: * Identify inefficiencies in current HR workflows and lead process improvement initiatives to streamline delivery and reduce manual intervention. * Ensure that the HRIS (HiBob) is fully leveraged to automate policy-driven processes, maintaining high data integrity. * Establish "gold standard" execution for HR administrative cycles, ensuring the team delivers a seamless experience across the employee lifecycle. Operational Execution & Support: * Provide high-level operational support to the Global HR Operations Director on complex cases and large-scale HR initiatives. * Collaborate with HR Business Partners to ensure that operational processes support the specific needs of different business units. * Oversee the maintenance of employee records and templates, ensuring they reflect current policy and legal requirements. Collaboration and Communication: * Work closely with the Payroll and Finance teams to ensure that policy changes are accurately reflected in financial and compensation workflows. * Develop clear internal communications and training materials to help employees and managers understand and adopt new HR processes. * Serve as a key point of escalation for complex US-related operational queries. Qualifications: * Proven experience in an HR Operations role within a global organisation, with a strong track record in policy development. * Deep practical experience supporting US-based employees, with a strong understanding of US employment law, benefits, and compliance requirements. * Demonstrated experience in process mapping and implementing continuous improvement methodologies. * Exceptional writing skills, with the ability to draft clear, concise policies and procedural documentation. * Strong analytical skills with a high level of attention to detail and a "right first time" mindset. * Proficiency in HRIS platforms (experience with HiBob is a significant advantage). * Ability to manage multiple projects simultaneously in a fast-paced environment. Preferred Qualifications: * Professional HR certification (e.g., SHRM-CP/SCP, PHR, or CIPD Level 7). * Experience working in a mission-driven or international regulatory environment. * Experience in managing the operational aspects of US multi-state payroll and benefits. Application Closing Date: 7th August 2026 Please note that while we have a closing date for this application, we reserve the right to interview candidates and potentially close the role early should we find a suitable candidate.   About us At the IFRS Foundation, we believe better information leads to better decisions. We set financial reporting standards that enable companies to meet the evolving information needs of the global capital markets. United by our purpose to foster trust, growth and long-term financial stability in the global economy, we engage in challenging, meaningful work every day—across all our areas of expertise. If you share our passion for this mission, we want to hear from you. Diverse perspectives. International expertise. Working for our global organisation offers many benefits, including: * rewarding work that serves the public interest; * engagement with diverse international experts; * inclusive and collaborative teams; * intellectually challenging projects; * flexible working arrangements; * numerous areas of specialisation; and * opportunities for professional growth and development. Diversity and inclusion are seen as key strengths of our organisation. These qualities are essential for us to engage with and meet the needs of our varied global stakeholders, and they are part of what makes the IFRS Foundation a great place to work. #LI-MM1