Client Delivery Lead

Enode

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE’RE LOOKING FOR: Enode is looking for an experienced Customer Engineer to help our customers maximize the value from our products while also contribute to shaping Enode´s Customer Engineering function. In this role you’ll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode’s API to help them realise value from our product fast. Beyond the integration phase, Customer Engineers also own the technical relationship with customers and act as an internal advocate for customers throughout their entire journey with Enode. This role will involve working in a pre-sales and post-sales capacity. You will be a core part of Enode’s Customer Success team and play a critical part in evolving this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will be joining a team of 3 customer engineers and work closely with our Tech Ops Engineer who provides technical support to customers. In this role, you will: * Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs * Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues) * Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase * Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode’s resources are allocated to high impact areas * Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc). THIS ROLE WILL BE RIGHT FOR YOU, IF: To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net zero energy system. We’re looking for: * 5+ years of experience relevant to customer engineering such as solutions/sales engineering or being a user-oriented software engineer * An all-rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes/improvements * Experience deploying complex software in critical infrastructure-like players, mapping API software to existing enterprise stack of ERP, CRM and similar * Experience working with enterprise customers with large IT departments and corresponding work processes and governance mechanisms * An articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience * A nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company * Willingness to travel to customer locations on a regular basis * Nice to have: Experience from a technical role in third-party API companies * Nice to have: Pre-sales experience, supporting RfP processes for enterprise customers WHAT WE OFFER: * Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. * A mission-driven, fun and caring environment with high drive and ambition. * Competitive compensation, including a very attractive employee option program - you’re part of our journey. * Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that. * Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. * Three annual off-sites to connect with the team in exciting & fun places. * Flexible, human-first culture. * Stipend for setting up your home office. ------------------------------------------------------------------------------------------ A FEW THINGS TO NOTE: * Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. * Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.

Enode

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE’RE LOOKING FOR: Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode's infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition. We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition. We have a small Customer Success Team, which is currently growing due to commercial traction. As an early member of the team, you will have real influence on how our CS function gets built. The playbook for how customer success operate at Enode is still being defined and you'll be expected to help do so. In this role, you will: * Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams * Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact * Build the Customer Success function at Enode - shaping our approach, processes, systems and tooling that will define how we operate as we scale; * Collaborating closely with our product teams to ensure what we build reflects what customers actually need * Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success THIS ROLE WILL BE RIGHT FOR YOU, IF: To succeed at Enode you should be passionate about our mission to accelerate the energy transition, and excited to roll up your sleeves and take part in early stage company-building. * You have 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus). * You’re comfortable in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization * You have a start-up mindset, with high levels of agency, drive and ambition * Are comfortable in a fast-paced environment with high levels of ambiguity. * You’re entrepreneurial and energized by building from the ground up. * You're motivated by ownership and the chance for accelerated career growth * You're analytically strong and a first principles thinker, when something isn't working, you diagnose before you escalate * You have the ability to work collaboratively in a cross-functional team environment * Bonus: Experience from either the energy sector and/or API products WHAT WE OFFER: * Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. * A mission-driven, fun and caring environment with high drive and ambition. * Competitive compensation, including a very attractive employee option program - you’re part of our journey. * Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that. * Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. * Three annual off-sites to connect with the team in exciting & fun places. * Flexible, human-first culture. * Stipend for setting up your home office. ------------------------------------------------------------------------------------------ A FEW THINGS TO NOTE: * Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. * Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.

Enode

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE'RE LOOKING FOR: Enode is looking for a Customer Solutions Engineer to help our customers leverage maximum value from our product. You will also contribute to shaping Enode's Customer Engineering function. In this role you'll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode's API's to help them realise value from our product fast. Beyond the integration phase, Customer Solutions Engineers also own the technical relationship with customers and act as an internal advocate for customers throughout their entire journey with Enode. This role will involve working in a pre sales and post sales capacity. You will be a core part of Enode's Customer Success team and play a critical part in evolving this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will be joining a team of 3 customer solutions engineers and work closely with our Tech Ops Engineer who provides technical support to customers. IN THIS ROLE, YOU WILL: * Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs * Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues) * Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase * Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode's resources are allocated to high impact areas * Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc). THIS ROLE WILL BE RIGHT FOR YOU, IF: To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net zero energy system. We're looking for: * 5+ years of experience relevant to customer engineering such as solutions sales engineering or being a user oriented software engineer * An all rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes improvements * Experience deploying complex software in critical infrastructure-like players, mapping API software to existing enterprise stack of ERP, CRM and similar * Experience working with enterprise customers with large IT departments and corresponding work processes and governance mechanisms * An articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience * A nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company * Willingness to travel to customer locations on a regular basis * Nice to have: Experience from a technical role in third-party API companies * Nice to have: Pre-sales experience, supporting RfP processes for enterprise customers WHAT WE OFFER: * Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. * A mission-driven, fun and caring environment with high drive and ambition. * Competitive compensation, including a very attractive employee option program - you’re part of our journey. * Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that. * Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. * Three annual off-sites to connect with the team in exciting & fun places. * Flexible, human-first culture. * Stipend for setting up your home office. ------------------------------------------------------------------------------------------ A FEW THINGS TO NOTE: * Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. * Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.