Mid-market Customer Success Manager (German Speaking)

Secfix

Remote (+/- 2hrs from Germany GMT+1). C1 or C2 German Language is essential At Secfix, we’re at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work. Secfix is run by a 100% remote team with hubs in Munich, Berlin and London. We’re a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We’ve just raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital. About the Role We're hiring a Senior Information Security Specialist to strengthen our compliance function as Secfix scales into more frameworks, mid-market customers, and a growing compliance team. This role sits at the intersection of compliance delivery, content, and team support. You'll own the compliance knowledge that lives inside our platform, mentor our junior compliance specialists, support our customer success team, and act as the senior compliance voice for customers, auditors, and product. You'll work closely with our co-founder & CISO and our CS Lead. This is a high-impact role with real influence on how Secfix delivers compliance: both as a service to customers and as content inside our app. What You'll Do: You will own one of the most important pillars of Secfix: the quality and breadth of our compliance offering. We don't (and can't afford to) micro-manage. We've built strong foundations and will give you full context on what works. You can test new approaches, but at the end of the day, you have full ownership of how you deliver results (with a strong support network from within and outside the company). You will: * Own and drive the compliance roadmap inside the Secfix platform across different compliance frameworks (ISO 27001, TISAX, SOC 2, GDPR, NIS 2, DORA, ISO 27017/27018, ISO 42001, C5, and more as we expand) * Implement ISO 27001 and adjacent frameworks end-to-end for customers * Mentor and upskill the compliance team: sharing expertise, reviewing work, and helping drive consistency in audits and customer deliverables * Conduct internal audits directly for strategic and complex customers, and review the internal audits performed by junior team members to drive quality and consistency * Act as a compliance partner to CSMs and sales reps: fast, reliable support for customer questions, and joining customer calls when deep expertise is needed * Own the quality of compliance content in the platform (including creating policies, evidence templates, Compliance enable playbooks for our CSMs, security awareness trainings and more) * Close framework gaps and incorporate auditor feedback into both team practice and platform improvements * Partner with product and engineering to translate compliance gaps into structured product work * Collaborate closely with CS, Product, and Founders to align compliance, customer, and roadmap priorities * Deepen relationships with our existing certification partners and train auditors on the Secfix platform so they can confidently use it during customer audits To be qualified for this role, you must have the following: * German (C1/C2) and English (fluent) is a must for this role * 5+ years of hands‑on information security and GRC experience in B2B SaaS * Led 3+ successful ISO 27001 certification projects as an implementer and/or auditor at a startup or mid-market company * Hands on experience with a GRC platform like Secfix, or similar GRC platforms * Cloud infrastructure readiness across AWS, Azure, and GCP; experience with posture analysis and remediation planning * Strong project management skills with the ability to break down ambiguous initiatives into concrete deliverables, prioritizes ruthlessly, and ships * Excellent written communication, especially in producing clear, precise compliance content for diverse audiences (auditors, founders, engineers) * Strong ownership mindset: operates as a senior individual contributor without waiting for direction Bonus: * Experience implementing one or two additional compliance frameworks (e.g. SOC 2, GDPR, NIS 2, etc.) * Experience mentoring or coaching colleagues in a compliance, audit, or GRC context * Experience in a startup environment is a plus What we offer * Remote Work: 100% remote work with a virtual office in Gather. * Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab. * Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. * Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors. * Development Budget: €1,000 annual personal development budget. * Home office Budget: Home office budget and access to co-working spaces. * Holidays: 26 days holiday + local public holidays. * Health Insurance: Comprehensive health coverage. * Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). * Company Events: Company-wide events to build relationships and have some fun! * Tech Equipment: Latest tech equipment (MacBook, monitors, headphones). Interview Process: * 20-30 min - Intro call with Talent team * Take-home Assessment * 1.5hr Assessment review and interview with our CS Lead and CEO * 45 min - Final Founder Interview with Co-Founders (CTO & CISO) Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here.

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.  About the Role At Payhawk we maintain a diverse network of partners, which includes ERP software integrators, ISVs, financial advisers and accounting firms. As a Partnership Manager you will own and maintain the relationships with existing partner accounts, while identifying and incubating new partnership opportunities. The ideal candidate for this role has previous account management experience in channel sales or value-added reseller programs and possesses great communication and interpersonal skills. Must feel comfortable delivering presentations to small groups of people online, as well as in person. A good understanding of the SaaS sales process and proficiency in CRM software are a must. Knowledge of the fintech industry, financial accounting skills and ERP knowledge are a huge plus. This role requires regular collaboration with Payhawk’s sales, customer success, solution engineering, marketing, and legal teams. Some business travel is expected. Responsibilities * Partner prospecting, acquisition and recruitment. * Own and develop the regional partner GTM strategy. * Sales-enablement training to the business development teams of partner companies. * Contract negotiation. * Lead tracking and assignments within Payhawk’s sales organization. * Identifying and developing champions within partner companies that will promote our product internally. * Coordination of co-marketing campaigns. * Frequent partner performance reporting. * Representing the company at industry conferences and events. Requirements * Strong communication skills in German (C1/2C2) and English on a professional level (company language) * At least 4 years of experience in a channel management or sales-related role such as Partner Manager, Channel Manager, or Account Executive. * Experience in a SaaS company selling products to mid-market and large companies is strongly preferred. * Experience with the ecosystems of Oracle NetSuite, Microsoft Dynamics, Sage, or SAP is considered a plus. * Proven track record of successfully achieving company targets. * An energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment and handle ambiguity with a solutions-oriented mindset. * Ability to think strategically and execute at both a high level and in day-to-day operations, ensuring alignment with Payhawk’s long-term goals. * Strong data-driven decision-making abilities to track partnership performance and inform future strategies. * Excellent verbal and written communication skills, including the ability to influence and build trust with internal and external stakeholders. * Organizational and time-management skills. * Excited to work in an AI-first environment, actively using AI tools to move faster, cut repetitive work and have more impact * Bachelor in business administration or international management is preferred. * Ability to do light travel Company Benefits * 30 days holiday paid leave * Competitive compensation package * Exchange policy to another Payhawk office (London, Amsterdam, Barcelona, Sofia, Paris) * Flexible working hours * Regular team-wide events * Opportunity to use the Payhawk product. Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.  About the Role At Payhawk we maintain a diverse network of partners, which includes ERP software integrators, ISVs, financial advisers and accounting firms. As a Partnership Manager you will own and maintain the relationships with existing partner accounts, while identifying and incubating new partnership opportunities. The ideal candidate for this role has previous account management experience in channel sales or value-added reseller programs and possesses great communication and interpersonal skills. Must feel comfortable delivering presentations to small groups of people online, as well as in person. A good understanding of the SaaS sales process and proficiency in CRM software are a must. Knowledge of the fintech industry, financial accounting skills and ERP knowledge are a huge plus. This role requires regular collaboration with Payhawk’s sales, customer success, solution engineering, marketing, and legal teams. Some business travel is expected. Responsibilities * Partner prospecting, acquisition and recruitment. * Own and develop the regional partner GTM strategy. * Sales-enablement training to the business development teams of partner companies. * Contract negotiation. * Lead tracking and assignments within Payhawk’s sales organization. * Identifying and developing champions within partner companies that will promote our product internally. * Coordination of co-marketing campaigns. * Frequent partner performance reporting. * Representing the company at industry conferences and events. Requirements * Strong communication skills in German (C1/2C2) and English on a professional level (company language) * At least 4 years of experience in a channel management or sales-related role such as Partner Manager, Channel Manager, or Account Executive. * Experience in a SaaS company selling products to mid-market and large companies is strongly preferred. * Experience with the ecosystems of Oracle NetSuite, Microsoft Dynamics, Sage, or SAP is considered a plus. * Proven track record of successfully achieving company targets. * An energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment and handle ambiguity with a solutions-oriented mindset. * Ability to think strategically and execute at both a high level and in day-to-day operations, ensuring alignment with Payhawk’s long-term goals. * Strong data-driven decision-making abilities to track partnership performance and inform future strategies. * Excellent verbal and written communication skills, including the ability to influence and build trust with internal and external stakeholders. * Organizational and time-management skills. * Excited to work in an AI-first environment, actively using AI tools to move faster, cut repetitive work and have more impact * Bachelor in business administration or international management is preferred. * Ability to do light travel Company Benefits * 30 days holiday paid leave * Competitive compensation package * Exchange policy to another Payhawk office (London, Amsterdam, Barcelona, Sofia, Paris) * Flexible working hours * Regular team-wide events * Opportunity to use the Payhawk product. Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.