Engagement Manager, Professional Services EMEA - Munich på Neo4j i Remote: Germany
Neo4j · Remote: Germany
Engagement Manager, Professional Services EMEA - Munich
About Neo4j:
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent
applications and AI syste...
About Neo4j:
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent
applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most
comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem
trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that
matter.
Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We
deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.
Our Vision:
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to
find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how
organizations leverage their data to innovate and stay competitive.
The Role -
As an Engagement Manager you will:
Foster positive relationships with our customers as their primary contact, leading Professional Services engagements
Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all
delivery-related activities
Ensure that the Statement of Work or Order Form terms and conditions are respected
Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing
Identify up-selling and cross-selling opportunities with the engagement team
Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans
Prepare and share reports on project performance, including quality, schedule, and budget control
Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless
engagement delivery and alignment
Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk
assessments
Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services
Monitor customer satisfaction throughout the engagement and take proactive steps to maintain high CSAT
Contribute to capacity planning by forecasting resource needs and collaborating with resource management and forecasting
Mentor and support consultants and project managers to elevate delivery quality and consistency
When relevant, ensure proper knowledge transfer to customers and internal teams as part of the engagement
Participate in internal reporting and forecasting activities related to pipeline, utilization, and revenue
Promote adoption of Neo4j technology by helping customers progress through maturity stages and by identifying blockers to
adoption
Ensure compliance with internal policies and governance requirements across all engagements
Represent Professional Services in internal initiatives, contributing insights from the field to help improve products and
delivery offerings
Job Requirements
Proven experience as an Engagement Manager
Background in professional services and/or customer service is a plus
Proficient in MS Office and CRM/project management software
Strong organizational and multitasking skills
Customer-oriented approach
Excellent verbal and written communication abilities
Problem-solving aptitude
Experience managing smaller or even larger projects is a plus
Native German or Dutch is required
Why Join Neo4j?
Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry
globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and
analytics. Below are just a few exciting facts about Neo4j.
Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring
revenue (ARR), doubling its ARR over the past three years.
Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV
(formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn.
This puts Neo4j among the most well-funded database companies in history.
84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco,
Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.
Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and
customer success.
Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of
community and ecosystem is built around the platform.
A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.
Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the
qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity
to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential
and have a positive, career-defining experience. We look forward to receiving your application.
Neo4j Values:
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put
our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:
WHO WE ARE
ABOUT STRIPE
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the
most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission
is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone's reach while doing the most important work of your career.
WHAT YOU'LL DO
As an Engagement Manager at Stripe, you will drive Stripe's future growth engine by leading enterprise-level, strategic users
through our integration, implementation and adoption stages that will lead them to become long-term Stripe users and advocates of
our products and solutions.
Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize
Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners
to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.
RESPONSIBILITIES
* Own all facets of the relationship with the user — Our Engagement Managers provide overall vision and direction throughout the
program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe
internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to
help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.
* Accelerate time to value — Rigorous program/project management and quality assurance practices lead to implementation
efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build
high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively
managing the integration of Stripe's products into the user's application/technical architecture, test and change management
strategies and transformation timelines.
* Deliver Program / Project Management expertise & innovation — Engagement Managers deliver program/project management expertise
based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They
drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum
value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement
of the Stripe Implementation Methodology and its associated tools, templates and processes.
* Manage scope, time, cost and quality — The Engagement Manager provides well-established program/project governance to manage
requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time,
cost, and quality via proactive program planning focused on business outcomes.
* Mitigate and Manage risk — Engagement Managers are responsible for providing proactive risk assessment, prevention and
mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and
templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's
Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.
* Provide Program / Project Governance — Leading into and throughout the Implementation Program and associated projects, the
Engagement Manager will work in concert with the user's assigned Program / Project Manager to instantiate and execute on the
agreed Program / Project Governance model and related Stakeholder Management and Communications plan.
* Close out the project — Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe
capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support.
* Engage as part of a thriving internal Engagement Management Community — Our Engagement Managers actively participate in a
global community of practitioners to continually evolve and improve the way in which Stripe leads and supports
our users through high impact and complex implementations of Stripe's payment infrastructure.
WHO YOU ARE
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you
are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
MINIMUM REQUIREMENTS
* 7+ years of experience working with enterprise-level strategic users on complex technology or business
transformation programs with a track record of top performance or a related field
* Ability to understand complex business requirements and craft tailored solutions
* Ability to quickly learn and explain technical concepts to Stripe's largest users in a way which they will understand. Some may
be deeply technical. Others may be more business focused, so you'll need to talk to users in a language they can understand
* Proven program management skills and experience
* Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of
working
* Ability to recognize repeated user-facing issues and build scalable solutions
* Superior verbal and written communication skills
* Ability to operate independently in a highly ambiguous and fast-paced environment
* Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards
an agreed outcome
* Experience in working with or in complex enterprise organizational and decision making structures
* An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our users and
continuously shape the forward roadmap of Stripe's applications
* Apply structured problem-solving and stakeholder management frameworks — drawing on experience from complex, multi-workstream
client engagements to drive program clarity, alignment and outcomes
PREFERRED QUALIFICATIONS
* This role is well-suited for professionals with a background in management consulting, technology advisory, or professional
services, who are looking to bring their client engagement expertise to a high-growth technology environment.
* Industry certifications to ensure project success. Typical certifications include:
* Certified ScrumMaster
* PMP or PRINCE2 Certification
* Prior experience in the payments industry
* A familiarity with the integration and testing of APIs
WHO WE ARE
ABOUT STRIPE
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the
most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission
is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone's reach while doing the most important work of your career.
WHAT YOU'LL DO
As an Engagement Manager at Stripe, you will drive Stripe's future growth engine by leading enterprise-level, strategic users
through our integration, implementation and adoption stages that will lead them to become long-term Stripe users and advocates of
our products and solutions.
Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize
Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners
to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.
RESPONSIBILITIES
* Own all facets of the relationship with the user — Our Engagement Managers provide overall vision and direction throughout the
program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe
internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to
help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.
* Accelerate time to value — Rigorous program/project management and quality assurance practices lead to implementation
efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build
high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively
managing the integration of Stripe's products into the user's application/technical architecture, test and change management
strategies and transformation timelines.
* Deliver Program / Project Management expertise & innovation — Engagement Managers deliver program/project management expertise
based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They
drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum
value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement
of the Stripe Implementation Methodology and its associated tools, templates and processes.
* Manage scope, time, cost and quality — The Engagement Manager provides well-established program/project governance to manage
requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time,
cost, and quality via proactive program planning focused on business outcomes.
* Mitigate and Manage risk — Engagement Managers are responsible for providing proactive risk assessment, prevention and
mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and
templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's
Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.
* Provide Program / Project Governance — Leading into and throughout the Implementation Program and associated projects, the
Engagement Manager will work in concert with the user's assigned Program / Project Manager to instantiate and execute on the
agreed Program / Project Governance model and related Stakeholder Management and Communications plan.
* Close out the project — Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe
capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support.
* Engage as part of a thriving internal Engagement Management Community — Our Engagement Managers actively participate in a
global community of practitioners to continually evolve and improve the way in which Stripe leads and supports
our users through high impact and complex implementations of Stripe's payment infrastructure.
WHO YOU ARE
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you
are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
MINIMUM REQUIREMENTS
* 7+ years of experience working with enterprise-level strategic users on complex technology or business
transformation programs with a track record of top performance or a related field
* Ability to understand complex business requirements and craft tailored solutions
* Ability to quickly learn and explain technical concepts to Stripe's largest users in a way which they will understand. Some may
be deeply technical. Others may be more business focused, so you'll need to talk to users in a language they can understand
* Proven program management skills and experience
* Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of
working
* Ability to recognize repeated user-facing issues and build scalable solutions
* Superior verbal and written communication skills
* Ability to operate independently in a highly ambiguous and fast-paced environment
* Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards
an agreed outcome
* Experience in working with or in complex enterprise organizational and decision making structures
* An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our users and
continuously shape the forward roadmap of Stripe's applications
* Apply structured problem-solving and stakeholder management frameworks — drawing on experience from complex, multi-workstream
client engagements to drive program clarity, alignment and outcomes
PREFERRED QUALIFICATIONS
* This role is well-suited for professionals with a background in management consulting, technology advisory, or professional
services, who are looking to bring their client engagement expertise to a high-growth technology environment.
* Industry certifications to ensure project success. Typical certifications include:
* Certified ScrumMaster
* PMP or PRINCE2 Certification
* Prior experience in the payments industry
* A familiarity with the integration and testing of APIs
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