Senior/Staff Applied Research Software Engineer

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Software Architect, (L6). About the job This position is needed to define and drive architectural vision, strategy, and alignment across multiple products and domains at company scale. As a senior-most technical leader, you’ll set long-term technical vision, establish architectural guardrails, and ensure coherence across distributed systems and platforms. You will drive cross-organizational initiatives, solve complex and ambiguous technical challenges, and elevate the technical standard for Twilio company-wide. Responsibilities In this role, you'll: * Set and communicate long-term architectural vision, aligning teams and leadership across Twilio. * Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments. * Solve the most complex, ambiguous technical challenges at platform and company-wide scale. * Mentor and guide principal and staff engineers, fostering a culture of engineering excellence and continuous improvement. * Partner closely with product, engineering, and executive leaders to shape strategic direction and technical investments. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * 15+ years of experience designing and scaling distributed systems and platforms. * Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level. * Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures. * Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems. * Proven record of mentoring senior engineering talent and elevating organizational standards. * Exceptional written and verbal communication, influence, and leadership skills. * Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience). Desired: * Experience in cloud-native, multi-region systems and architecture patterns. * History of driving adoption of engineering standards across multiple business units or product lines. * Experience with observability, platform capabilities, and data architecture at scale. * Open-source project leadership or significant external technical impact. * Prior experience in high-growth SaaS, communications, or platform companies Location  This role will be remote, and based in India (Karnataka, Telangana, Maharashtra, Delhi, Tamilnadu). Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Senior Engineering Manager , Twilio’s Segment team. About the job As a Senior Engineering Manager on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP). Responsibilities In this role, you’ll: * Own and deliver robust, high-scale routing experiences for Data platforms & pipelines for Twilio Segment. * Champion team growth and success, prioritizing mentorship and individual development. * Architect and operate always-available, complex distributed systems in cloud environments. * Guide technical decisions, articulating trade-offs between cost, performance, and reliability. * Advocate for agile processes, continuous integration, and robust automation. * Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 14+ years of engineering experience with a 5+ year proven track record managing software teams. * Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. * Proven experience managing multiple workstreams within the team. * Demonstrated commitment to driving an AI-centric engineering mindset and providing mentorship on leveraging AI-enabled development platforms. * Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture. * Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).  * Excellent communication, problem-solving, and operational excellence skills. Desired: * Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges. * Expert programming experience in Go or similar object-oriented languages. * Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).  * Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus). * Familiarity with AI/ML technologies. * Experience managing and operating AWS infrastructure * Experience working in a geographically distributed team.  Location  This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Machine Learning on Twilio’s Conversation Memory team. About the job This position is critical to leveraging Twilio’s massive data ecosystem and communication scale to build foundational platform capabilities for the next generation of conversational AI, specifically by owning the development of 0-to-1 platform features that empower developers to build sophisticated, context-aware customer engagement applications. This is a highly technical, hands-on role, requiring a "player-coach" mentality to actively contribute technical expertise, bridge the gap between theoretical research and production-grade experimentation, and provide strategic direction to the team, rather than being purely a people manager. The leader in this role must demonstrate a strong bias for action, establishing a high-performing engineering setup that enables rapid iteration, experimentation, and deployment of models in this 0-to-1 setting. Furthermore, they will be responsible for working closely with cross-functional stakeholders to translate ambiguous business problems into a clear, prioritized product roadmap and communicate progress and updates to leadership. Responsibilities In this role, you’ll: * Collaborate with other engineering teams and cross functional teams to translate ambiguous business problems into a clear, prioritized ML product roadmap for your team. * Have a 'player-coach' mentality, and contribute hands-on technical expertise while providing strategic direction and mentorship to the team. * Establish a high-performing engineering setup that enables the team to rapidly iterate, experiment, and deploy models, fostering a culture of operational excellence and close partnership with product and business stakeholders. * Drive continuous improvement in the team's processes, tooling, and infrastructure to optimize for velocity, quality, and maintainability. * Actively monitor the ML and AI landscape to ensure the team is continuously up-to-speed on state-of-the-art research, techniques, and tools, promoting their strategic adoption where appropriate. * Recruit, manage, and develop a diverse and highly-skilled team of Machine Learning Engineers, setting clear goals and expectations, and providing timely and actionable feedback. * Define and track key performance indicators (KPIs) to measure the impact and success of the team’s ML products, communicating results clearly to leadership and stakeholders. * Manage project timelines, dependencies, and risks, ensuring timely delivery of high-quality, reliable, and scalable ML solutions. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Bachelors in Computer Science, Engineering, or a related field. * 10+ years of experience in Applied ML or AI, including 3+ years of either leading a team of Machine Learning Engineers or data scientists. * Proven experience defining and executing a multi-year technical vision and strategy for a large-scale, complex ML platform or product. * Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including deep knowledge of LLM orchestration, embedding models, and vector stores. * Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics for non-deterministic AI features at scale. * Strong background in building cloud-based services using AWS, GCP, or Azure, with experience managing high-volume data and various data stores. * Experience in recruiting, hiring, and scaling high-performing Machine Learning or engineering teams. * Exceptional communication and collaboration skills, with a proven ability to mentor engineers, influence product direction, and drive results across multiple teams. Desired: * A Master's or Ph.D. in Computer Science, Machine Learning, Data Science, Statistics, or a closely related quantitative field from a top-tier university. * A track record of relevant publications at top ML conferences or significant open-source contributions. * Experience working on conversational AI agents. * Experience working in a geographically distributed setting. Location This role will be remote, and based in India - <Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi>. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.