Senior Manager Software Engineering

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the Voice & Video Postflight team as Twilio’s next Senior Software Engineer. About the job This position is needed to build and evolve next-generation distributed systems that empower our customers through high-performance APIs. You will be tasked with solving the complex challenges inherent in supporting the massive scale of Twilio Voice, ensuring our infrastructure remains robust as we expand our capabilities. As a Software Engineer, you will focus on the intersection of large-scale API development and advanced data systems. You will work on designing and implementing low-latency, highly scalable architectures that leverage modern database technologies to provide customers with seamless access to large-scale data.  Responsibilities In this role, you’ll: * Architect and implement next-generation distributed systems capable of handling the immense throughput and concurrency requirements of Twilio Voice. * Design low-latency, high-scale APIs that empower customers with real-time access to their data and communications infrastructure. * Optimize and manage distributed database environments, ensuring high availability and performance across high-volume data stores. * Own the full development lifecycle, from initial system design and prototyping to the continuous operation of 24x7 production services. * Collaborate across engineering teams to solve "hard" distributed systems problems, ensuring our API layer is both resilient and developer-friendly. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!   *Required: * A Master’s or Bachelor's degree and 5 + years of experience in software engineering, with a focus on backend or infrastructure systems. * Expertise in Distributed Systems: A deep understanding of consistency models, partition tolerance, and the challenges of scaling stateful services. * Core Languages: Proficiency in Java,Spring, Dropwizard and a strong grasp of building RESTful APIs at scale. * Database Fundamentals: Practical experience working with and tuning PostgreSQL, Aurora or similar relational databases. * Cloud Infrastructure: Familiarity with deploying and managing large-scale services on AWS or GCP. * Operational Excellence: Comfortable operating in an agile environment with a "you build it, you run it" mentality. Desired: * OLAP & Big Data: Experience with ClickHouse or other column-oriented databases for high-performance analytical queries. * Infrastructure as a code: Familiarity with tools such as Terraform, Harness for managing systems * Data Pipelines: Prior exposure to technologies like Kafka or Spark for moving and processing data between distributed systems. Location This role will be based in our Dublin, Ireland office.  Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Engineering Manager,  Voice Media.  About the job We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.       Responsibilities In this role, you’ll: * Lead a team of senior engineers developing Twilio's next-generation media processing stack                                                                          * Drive technical architecture decisions for low-latency, high-throughput media systems                                                                               * Collaborate with product, platform teams, and other engineering teams to define technical roadmaps * Establish engineering excellence through code quality standards, testing practices, and operational reliability * Mentor engineers and provide technical guidance on complex media processing challenges                                                                              * Balance technical debt reduction with feature development while maintaining service reliability                                                                     * Build and evolve systems handling real-time media processing at scale          * Own service performance metrics, reliability targets, and continuous improvement initiatives                                                                        * Partner with engineering leaders to align media platform capabilities with broader Voice strategy                                                                   * Make key technology stack decisions that impact Twilio's media processing capabilities      Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * 5+ years of engineering management experience leading teams building distributed systems      * Understanding of Voice/VoIP infrastructure and media handling challenges   * Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs  * Deep understanding of systems design, microservice architecture, and cloud infrastructure     * Experience managing complex technical tradeoffs between reliability, scalability, and feature development  * Track record of successfully delivering critical infrastructure projects with significant technical complexity * Experience in improving developer velocity using AI tools * Strong knowledge of performance optimization, reliability engineering, and operational excellence * Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences * Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields    Desired: * Experience with SIP, RTP/RTCP or other communications protocols                                                                                             * Familiarity with media codecs, transcoding, packet loss concealment, and audio processing                                                                           * Background in building low-latency, globally distributed systems                                                                                                    * Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer * Experience in building Voice AI products                                                                                         * Knowledge of cloud infrastructure on AWS or similar platforms                                                                                                       * Prior experience in telecommunications or communications platforms Location This role will be remote Ireland or UK. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer. About the job This position will be part of a team of talented engineers within our Commerce Platform Team, who build services and products that operate at a massive scale. This platform is central to Twilio's core business as it is responsible for managing the billing lifecycle and payment experience for our customers, while also acting as a gateway for discovering and selling our products. Billing is going through a transformational journey, and we are introducing new and exciting capabilities. The engineer in this role will be part of a team that focuses on the control plane, billing experience and account lifecycle management. The successful candidate will design, build, and operate core billing platform services that help transition our platform and our customers to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexity. The ideal candidate will build high-quality, innovative and fully performing software that complies with high levels of coding standards and technical design. This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability. We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs (OpenAPI compliance), while also building our own services. Responsibilities In this role, you’ll: * Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform. * Design, implement, and operate both new features on our current services as well as new services that will be built from scratch. * Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact. * Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools. * Execute full software development life cycle (SDLC). * Develop flowcharts and documentation to identify solutions. * Write well-designed, testable code. * Document and maintain software functionality. * Troubleshoot, debug and upgrade existing systems. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, EKS, Glue, Kafka, Aurora RDS etc. *Required: * 5+  years of work experience building highly scalable products. * 5+ years of programming experience in object-oriented language  (Java or similar) with clean code practices. * Expert knowledge in Object-Oriented Programming with a successful track record. * Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. * Experience working closely with our Product team to understand requirements and help to define technical work for the team. * Experience working with stakeholders at all levels - be able to dive into the nuts-and-bolts of how things work as needed. * Experience with relational and non-relational databases. * Experience delivering high levels of observability and proficiency in improving early warning systems, for example: has worked with Grafana/DataDog/Prometheus. * Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged. * Own and lead multiple domains of the platform (microservices, REST APIs, infrastructure) from inception to deployment and maintenance, while making best in class technical decisions that impact the success of the company. * Familiarity in Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation.  * Self driven - you take complete ownership of your tasks and champion efforts to get your tasks to completion. * Clear written and spoken communication skills. * Degree in Computer Science or a related field, or equivalent work experience. Desired: * Experience with on-call support for mission-critical customer systems. * Experience optimizing and debugging complex SQL queries. * Experience working on customer-facing applications. * Good debugging skills on production systems. * Proficient in Linux and containerization with Kubernetes. * Nice to have skills: gRPC, Python, Typescript, React, Apache Kafka. Location This role will be remote, and based in Ireland. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.