
Twilio · Remote - Ireland
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands ...
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions
to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location,
you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the
world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your
hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real
Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Staff Enterprise Security Engineer (AI Security)
About the job
As a Staff Enterprise Security Engineer, you will be a technical leader within the EntSec team, responsible for the foundational
security posture of our organization. You will serve as an SME on the technical strategy and engineering execution for securing
the AI ecosystem in our Enterprise, moving beyond policy into building the foundational "decision infrastructure" and technical
guardrails that allow the enterprise to innovate with AI at scale.
You will also guide strategic direction and collaboration across enterprise security domains. You will need a background in
security engineering and the cross-functional influence necessary to solve ambiguous, large-scale problems. Leveraging expertise
in security assessments, threat modeling, identity and access control principles, and data protection, you will architect and
build preventative guardrails and mitigate new risks introduced by first and third-party AI agents in our Enterprise.
Responsibilities
them, ensuring data integrity, regulatory compliance, and resilience against evolving AI threats.
strategic mindset across the organization.
management, ensuring cohesive strategies for reducing risk from agentic AI use.
infrastructure management via IAC.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to
apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We
are always looking for people who will bring something new to the table!
traditional automation tools.
Location
This role will be remote, and based in Ireland or the UK
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be
required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave,
healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out
colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in
their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this
role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex
(including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender
identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information,
political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with
criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction
records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the
California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Staff Enterprise Security Engineer (AI Security) About the job As a Staff Enterprise Security Engineer, you will be a technical leader within the EntSec team, responsible for the foundational security posture of our organization. You will serve as an SME on the technical strategy and engineering execution for securing the AI ecosystem in our Enterprise, moving beyond policy into building the foundational "decision infrastructure" and technical guardrails that allow the enterprise to innovate with AI at scale. You will also guide strategic direction and collaboration across enterprise security domains. You will need a background in security engineering and the cross-functional influence necessary to solve ambiguous, large-scale problems. Leveraging expertise in security assessments, threat modeling, identity and access control principles, and data protection, you will architect and build preventative guardrails and mitigate new risks introduced by first and third-party AI agents in our Enterprise. Responsibilities In this role, you’ll: * Design and implement secure reference architectures for Enterprise AI platforms that secures every Twilion’s engagement with them, ensuring data integrity, regulatory compliance, and resilience against evolving AI threats. * Establish a definitive framework for AI vetting, driving the cultural and policy shifts needed to institutionalize this strategic mindset across the organization. * Collaborate with cross functional partners to develop and set the long term roadmap for agentic AI identity and posture management, ensuring cohesive strategies for reducing risk from agentic AI use. * Maintain and improve our enterprise security posture through high-quality code (Python, Go, or similar) and automated infrastructure management via IAC. * Act as a technical mentor to junior engineers and a strategic advisor to leadership on the evolving AI landscape. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * 7+ years of experience in security engineering or infrastructure security * 2+ years of experience leading teams in a technical capacity or leading technical risk analysis in an enterprise environment. * Expertise in cloud security (AWS, GCP) and container security (Kubernetes). * Proven track record of designing and deploying complex security systems at scale. * Strong proficiency in programming languages such as Python, Go, or Java. Desired: * Experience in building, deploying and reviewing automation for complex security workflows, including use of both AI-driven and traditional automation tools. * Excellent communication skills with the ability to explain complex AI security risks to non-technical stakeholders. Location This role will be remote, and based in Ireland or the UK Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: Security at Parloa isn't an afterthought — it's foundational to how we build and operate an AI platform that enterprises trust with sensitive voice and chat data at scale. As Principal Security Engineer, you'll set the technical direction for security across our engineering organisation: from secure architecture and threat modelling, to embedding security thinking into how a fast-growing AI company designs, builds, and ships. This is a hands-on, high-ownership role. You won't just maintain a security programme — you'll define it, working across infrastructure, product, and AI/ML teams to ensure security is built in from the start, not bolted on afterwards. You'll be a technical authority and a multiplier, raising the security bar across the whole organisation. AREAS OF OWNERSHIP: * Own the technical security engineering strategy across Parloa's platform, infrastructure, and AI/ML systems * Lead deep threat modelling and architecture reviews for new and existing systems, including LLM-based and voice/chat AI pipelines * Drive secure-by-design practices into the software development lifecycle, partnering closely with engineering teams rather than gatekeeping after the fact * Design and improve detection, monitoring, and incident response capabilities across cloud and AI infrastructure * Guide security architecture for multi-tenant, sensitive data flows across Parloa's enterprise customer base * Support compliance and governance efforts (e.g. SOC 2, ISO 27001) by ensuring technical controls are sound and well-documented * Mentor senior+ engineers and security practitioners, building security capability across the wider organisation * Act as a trusted technical voice in conversations with enterprise customers and partners on security matters * Stay ahead of the evolving threat landscape for AI and voice/chat systems, bringing new risks and mitigations to the team proactively WHO YOU ARE: * Extensive experience (15+ years) in security engineering, with demonstrated impact at Staff or Principal level * Deep expertise in application security and/or cloud security, threat modelling, and secure architecture for distributed, cloud-native systems * Hands-on experience with cloud security across AWS, GCP, or Azure, and container orchestration (Kubernetes) * Strong understanding of identity and access management, encryption, and secure data handling at enterprise scale * Experience securing systems handling sensitive or regulated data, ideally with exposure to GDPR or similar frameworks * A track record of driving security strategy and influencing engineering culture across an organisation, not just executing individual fixes * Excellent communication skills, able to explain security risk and trade-offs clearly to engineers, leadership, and customers * Genuine curiosity about AI systems and a willingness to dig into the emerging security challenges they introduce OUR ENGINEERING VALUES: At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you: * Earn Trust – act with transparency and reliability. * Obsess Over Customers – always start with the customer problem. * Think Big – set bold goals and pursue them fearlessly. * Have Integrity – do the right thing, especially when it’s hard. * Disagree & Commit – debate with candor, align fast, and deliver. * Own It – take full responsibility for outcomes, not just tasks. * Dive Deep – master the details without losing sight of the big picture. * Bias for Action – move fast, decide quickly, iterate fearlessly. * Deliver Value – measure success by customer and business impact. * Insist on the Highest Standards – raise the bar continuously. * Go the Extra Mile – make the impossible possible. * Hire & Elevate the Best – raise the bar with every hire OUR RECRUITING PROCESS: Recruiter Interview → Technical Peer Interview → Expert interview(s) → Bar Raiser WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
JOIN OUR GLOBAL FORCE OF 400+ INNOVATORS, BLENDING THE LATEST IN TECH WITH THE GREATEST IN SOUNDTRACKING, FROM OUR STOCKHOLM HQ TO OFFICES IN LONDON, NEW YORK, LOS ANGELES, BERLIN, PARIS, OSLO, AND SEOUL. WE’RE AN INDUSTRY LEADER WITH A STARTUP MENTALITY. WE TAKE WHAT WE DO SERIOUSLY, BUT WE DON’T TAKE OURSELVES TOO SERIOUSLY. CREATING AND COLLABORATING TO TRANSFORM THE SOUND OF STREAMING, CONTENT, AND CULTURE. COME JOIN US, AND LET THE WORLD FEEL YOUR WORK. We're Looking For a Staff Software Engineer – AI & Automation We're building a new Productivity Engineering team, and you'll be the founding engineer of an internal platform that lets non-engineers build, deploy, and host agents and applications. This means your decisions will shape the architecture, the developer experience, and the culture of the team for years to come. YOUR KEY RESPONSIBILITIES INCLUDE: Operating with an AI-first mindset, you will leverage AI, agents and technical logic to: * Architect and build the foundational platform that enables business users across the organisation to create, deploy, and manage internal applications and agents without requiring engineering support. * Own the end-to-end design of this platform, from infrastructure and hosting to the self-service interfaces and guardrails that make it safe and approachable for non-technical users. * Establish the patterns, integrations, and building blocks that connect to core enterprise systems and allow business teams to move quickly without compromising security or compliance. * Work closely with business stakeholders to translate operational needs into platform capabilities, ensuring the systems you build are not only technically sound but genuinely adopted. * Operate as a senior technical voice within a small, high-autonomy team, helping set architectural direction and raising the bar for how the team designs and delivers. REQUIREMENTS & TECHNICAL COMPETENCE * The Blueprint: Extensive track record as a Senior, Staff, or Principal Engineer, with a proven history of owning greenfield platforms, distributed systems, and backend scalability patterns. * Infrastructure & Platform: Deep production-scale GCP (compute, networking, IAM, managed services), Kubernetes, and Helm (designing for multi-tenancy). * Languages: Proficient in Go (primary), with comfort across the stack in TypeScript and/or Python. * Developer Experience (DX): Hands-on experience with GitOps, environment provisioning, infrastructure-as-code (Terraform), and enterprise security/IAM (SSO/Okta integration). * AI Integration: Experience integrating LLMs and agentic systems into production backends (Vertex AI, Gemini, OpenAI, MCP, or similar). * Product Mindset: Strong understanding of API design and a proven ability to design for non-technical users—you care about onboarding, UX, documentation, and what "easy to use" means in practice. Way of Working: Highly autonomous, comfortable with high ambiguity, and able to clearly present technical trade-offs to non-engineering stakeholders. Equal opportunity employer We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us. Application Ready to make the world feel your work? Please apply, in English.