ABOUT THE ROLE

As a Field Application Engineer based in the USA, you will play a key role in ensuring an outstanding customer experience

throughout the after-sales journey. You will deliver customer training and technical support, helping customers maximize the value

of Distran's products while building strong, long-term relationships.

Working closely with our Sales and Development teams, you will contribute to customer success by increasing customer satisfaction

and engagement, identifying opportunities for product and process improvements, and providing valuable feedback from the field to

support the continuous evolution of our solutions.

In this role you will:

Organize and conduct product trainings for customers, either at customers’ sites in the US, or remotely. Ensure technical

training programs fit customer needs s – discuss and understand customer’s detailed technical requirements, assess specific

questions and adapt the necessary training delivery approach.

Conduct internal product and application trainings for the Distran Business Development team and Distributors. Ensure that the

sales organization in the US is properly trained and up-to-date on the latest product modifications and camera usages.

Ensure high quality technical support to customers.
Provide technical assistance to the Business Development team during the customers´ qualification stage, demonstrations or

general meetings with potential customers.

Collect information about end-user applications
Synthesize and share information collected at customer sites about operational market intelligence.
Support regulatory and compliance activities, including applications to the EPA or other relevant authorities, by contributing

technical information, and documentation as required.

Support product development by testing new products and features, providing structured feedback, and representing the

customer’s perspective throughout the development process.

YOUR PROFILE

Bachelor’s or Master’s degree in Mechanical Engineering, Electronics, Physics, Chemistry or related
Previous experience in a similar role. Specifically, previous experience in technical customer support and/or client

training. Experience in technical sales is a plus

Good technical writing skills are mandatory
Proven experience in training delivery to different audience sizes, in person and virtually (from small groups to approx. 50

participants)

Experience in training design and development – concept and materials
Previous technical and/or scientific publications are a plus
EPA regulations knowledge is a plus
Good project management skills
Ability to work across levels, functions, and geographies
Service orientation, customer focus and drive to help others
Resourcefulness and solid problem-solving skills
Emotional intelligence, composure, and ability to deal with customer requests in a diplomatic way
Good organizational skills and flexibility. Ability to work under pressure and to handle multiple tasks with competing

priorities and deadlines

Languages: fluent in English. Spanish would be a plus
Willingness to travel approximately 50% of the time
Driving license

WHAT WE OFFER

Bringing groundbreaking innovative technology to a market best-seller is a rewarding social and professional experience. This job

is for you if you like to give meaning to your work and have a strong impact on a product, on a company and on your professional

growth.

NOTE TO AGENCIES

Distran does not accept unsolicited resumes from any sources other than directly from a candidate. Distran will not pay a fee for

any placement resulting from the receipt of an unsolicited offer, even in a situation where Distran employs the relevant

candidate. Agencies must obtain advance written approval from Distran’s Human Resources team to submit resumes, and then only in

conjunction with a valid fully-executed agreement for service and in response to a specific job opening.

Distran will not pay a fee to any Agency that does not have such agreement in place.

Roll

Field Application Engineer

Kategori

Commercial

Plats

Remote Texas, Schweiz

Publicerad

4 augusti

Sista ansökningsdag

3 september

Källa

Arbetsgivarens hemsida

Taggar för det här jobbet

Commercial

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