Manager, Channel Strategy & Operations (12 months fixed term contract)

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. We're looking for an experienced Operations Manager to join our Sales and Go-to-Market team. Reporting to the Director of Sales Operations you'll be responsible for:   Description * Supporting Zscaler’s Go-To-Market (GTM) growth by focusing on strategic projects and operational efficiencies. * Partner with senior leadership to define and execute go-to-market strategies and resource plans tailored to the EMEA GTM organization. * Define and deliver key business analytics and metrics packages to internal stakeholders. * Facilitate key business meetings, including forecasting, pipeline reviews, renewal, customer success and quarterly business reviews, providing key insights and outcomes. * Annual planning for GTM including quota, territory, HC planning, cross functional support etc. * Develop key strategic insights to drive efficiencies across the GTM organistation. Qualifications * Minimum of 6 years of relevant Sales Operations experience. * Strong business acumen and ability to drive clear insights on business problems * Ability to manage multiple, concurrent projects and work independently and thrive in a fast-paced, constantly changing environment * Excellent communication skills, written, interpersonal and presentation skills. * Proficiency in Excel and Powerpoint * Minimum of a bachelor's degree from an accredited college/university * Software/SaaS Industry experience is desirable, but not required #LI-TR3 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Goodnotes

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience. OUR VALUES Dream big * Be visionary, strategic, and open to innovation Build great things * Work in service of our users, always improving and pushing higher Operate like an owner * Take responsibility with bold decision-making and bias for action Win like a sports team * Be trusting and collaborative while empowering others Learn and grow fast * Never stop learning and iterate fast Share our passion * Share ideas and practice enthusiasm and joy Be user obsessed * Empathetic, inquisitive, practical ABOUT THE ROLE You will join a talented, distributed Growth Marketing team across Europe and Asia, contributing to user growth and retention for a massive global user base, including our key markets. You will work alongside other marketers, engineers, product managers, designers, and the wider Goodnotes team as part of the CRM team. We're looking for a data-driven and hands-on lifecycle marketer to own and run global CRM campaigns across dynamic user segments — improving engagement, retention, and monetization across our app ecosystem. You will be accountable not just for shipping campaigns, but for the thinking behind them: what we run, for whom, in what order, and why. * We offer a flexible hybrid working arrangement. This role is based in Singapore, with 3 days per week in our office and the option to work remotely for the remainder. THIS IS THE ROLE FOR YOU IF YOU'RE EXCITED TO WORK ON: * Lifecycle strategy & roadmap: Define the lifecycle roadmap for your area — set the hypotheses, prioritize which journeys and segments to tackle first based on user and revenue impact, and own the plan, not just the campaigns that come out of it. * End-to-end execution: Build, launch, and optimize lifecycle campaigns (onboarding, engagement, conversion, churn prevention, reactivation) hands-on, from brief to iteration. * Cross-functional collaboration: Partner closely with Product, Marketing, Design, Data, and Engineering to ship on time and align CRM efforts with broader company initiatives. * Multichannel operation: Manage email, push, in-app, and product surfaces with a clear understanding of each channel's purpose, strengths, and metrics. * Experimentation & optimization: Develop a testing roadmap, run rigorous A/B tests and holdouts, and continuously optimize based on user behavior. Contribute to conversion and upsell within the subscription funnel. * Insights & reporting: Analyze CRM performance, user trends, and monetization metrics. Build dashboards that track lifecycle impact, and translate findings into scalable strategy for stakeholders. THE SKILLS YOU WILL NEED TO BE SUCCESSFUL: * 5+ years in CRM and lifecycle marketing, ideally in a subscription-based mobile or web product with a global user base. * Strong understanding of user journey mapping and frameworks across acquisition, engagement, conversion, and retention. * Deep hands-on experience with CRM platforms (e.g., Braze), analytics tools (e.g., Amplitude, Looker, Hex), and A/B testing frameworks. * Proven experience managing CRM campaigns end-to-end — from strategy and content briefing to launch, analysis, and iteration. * Comfortable working with user and revenue data to inform decisions, with strong data literacy and an analytical mindset. * Sets the quality bar for execution and has influenced cross-functional strategy beyond individual campaigns. THE INTERVIEW PROCESS: * Talent Intro Call: A conversation with our Talent Acquisition team to dive into your experience, what motivates you, and why you're interested in joining Goodnotes. * Take-Home Exercise: A skills-based exercise based on the core competencies required for the role. * Role-Specific Assessment: A live session focused on the core technical or functional skills required for the role. This is your chance to show us how you tackle real-world challenges. * Hiring Manager Interview: A deeper dive into your professional background, your preferred ways of working, and the specific impact you'll have within the team. * Values-Based Panel Interview: A conversation with 2–3 team members centered on our company values. We'll discuss past experiences to see how your approach aligns with our culture. * AI Literacy: As an AI-first company, we'll meet with one of our AI champions to discuss your curiosity, understanding, and practical use of AI tools in your daily workflow. WHAT'S IN IT FOR YOU: * Hybrid Flexible Working: We empower you to work in a way that fits your life — whether that's flexible hours, caregiver support subsidies, or 18 remote working days per year to work from wherever you do your best work. * Customized Growth & Wellness Budgets: We provide dedicated stipends for the things that keep you at your best, including noise-canceling headphones for deep focus, professional training, personal development, and health and wellness activities. * Global Connectivity: While we embrace flexible work, we love seeing each other. We provide sponsored visits to our beautiful office locations to foster face-to-face collaboration. * Company-Wide Offsites: Once a year, we gather the entire global team in person to celebrate our wins, align on our vision, and build lasting connections. * Comprehensive Health Coverage: Your well-being is our priority. We offer premium medical insurance for you and your dependents to ensure peace of mind for your whole family.   Goodnotes is committed to fostering a diverse, inclusive, and equitable workplace. We welcome applications from individuals of all backgrounds, identities, and experiences, making all employment decisions based strictly on merit, qualifications, and business needs.   Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records. By submitting your application, you acknowledge that you have read and understood our Candidate Privacy Notice, which provides important information about the data we collect during the application process. You can find it here.

DEPT

This is a 12 month fixed term contract. This posting reflects an existing vacancy. This role is part of our Fanatics inhouse team, where you will be employed by DEPT® but embedded within Fanatics. JOB PURPOSE The CRM Marketing Coordinator supports CRM planning and execution across multiple business units, and customer programs by trafficking campaigns, coordinating creative workflow, and ensuring high-quality execution from planning through deployment. This will be in partnership with, and under the direction of CRM Strategy leads. This role serves as the operational and organizational connective tissue between CRM Strategy, CRM Operations, Creative, and business stakeholders. WHAT YOU’LL DO: * Supporting end-to-end campaign trafficking across CRM programs, ensuring campaigns move smoothly from planning through deployment using project management and workflow tools. * Serve as the day-to-day liaison between CRM Strategy and CRM Operations teams, maintaining accurate campaign statuses (planned, in progress, ready to build, approved, deployed). * Input and maintain campaign IDs, metadata, and execution details within project management platforms. * Monitor daily campaign health and readiness across CRM channels, identifying stalled or at-risk campaigns and driving resolution. * Maintain and update CRM marketing calendars with current promotions, seasonal initiatives, historical performance references, and key business milestones. * Proof and QA email and SMS campaigns as a final quality-control layer, including content accuracy, creative continuity, audience targeting, suppressions, links, and promotional details. * Coordinate creative workflows and support adherence to established processes, help maintain standards, naming conventions, timelines, and approvals across internal teams and external agency partners. * Ensure creative assets adhere to established campaign naming taxonomy and organizational standards to support efficient development, deployment, and reporting. * Source, organize, and package creative assets, campaign details, and product information based on business priorities and promotional calendars. * Proactively identify creative gaps, dependencies, or risks and escalate issues early to protect timelines and campaign quality. * Supporting proofing and approvals to ensure content accuracy, creative consistency, and alignment with campaign objectives. * Maintain an organized archive of creative assets, campaign history, and performance references to support future campaign planning and optimization. * Compile and organize campaign performance data, reports, and spreadsheets to support CRM Strategy teams in evaluating results and identifying optimization opportunities. * Assist with campaign documentation, project tracking, process improvements, and other operational initiatives that support efficient CRM execution. * Provide flexible support across the CRM team as business needs arise, helping ensure continuity, speed, and quality of execution. * Support ongoing process improvement efforts by identifying workflow efficiencies and opportunities to enhance campaign operations. WHAT YOU BRING: * 3+ years of experience in CRM, email marketing, digital marketing, project coordination, e-commerce, retail marketing, or related fields. * Bachelor's degree in Marketing, Business, Communications, or a related field a plus. * Experience working with project management platforms, marketing calendars, and campaign workflows. * Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. * Exceptional attention to detail and commitment to quality assurance. * Ability to work effectively across cross-functional teams and build collaborative relationships. * Strong written and verbal communication skills. * Analytical mindset with comfort working with campaign data and reporting. * Proficiency in Microsoft Excel and other productivity tools. * Ability to thrive in a fast-paced, deadline-driven environment. WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds.  * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. * 15 days paid holiday annually, increasing with length of service (plus Public Holidays). * Birthday Leave, a paid day-off each year. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.  * Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Refreshments are provided in the office all week. * Enhanced family friendly policies to support parents. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. The anticipated annual salary range for this position is $65,000 - $85,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.