Sales Development Representative (6 months, FTC)

FRESH FOOD, HAPPY DOGS. We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us.  ---------------------------------------------------------------------------------------------------------------------------------- 🐾 THE JOB:  Are you a fun, vibrant, dog lover and want to earn £45,000+ per Annum Realistic OTE? This could be the perfect role for you! We are looking for tenacious, animal-loving sales representatives to join our high performing sales team. This is an excellent opportunity to earn uncapped commission whilst helping pet pawrents discover food that makes their cats and dogs thrive! We offer a genuinely supportive working environment and want driven individuals who match our passion and ethos. Top performers in the role are currently earning £85,000+ Per Annum. The best part? You'll be contracted to work 16 day shifts per month on a fixed term 6 month basis — giving you more time for life, while still building a brilliant, high-earning career. In this role, you'll represent Butternut Box at face-to-face selling opportunities across London and surrounding areas. Activations include shopping centres, food festivals, county shows, Christmas markets, exhibitions, dog shows and more. * You’ll be attending events selling Butternut Box across the region, stopping potential customers and pitching our offering to them * The majority of locations will be within 90 minutes of London. Any travel outside of 1 hour, mileage will be paid. Any travel 2 hours+, accommodation will be provided * At times, you will be required to set up & break down our Butternut Box selling stand ---------------------------------------------------------------------------------------------------------------------------------- 👀 WHAT WE'RE LOOKING FOR:  * Full clean Driving licence and car is required * Must be based a commutable distance from London. * Must have customer-facing experience & be looking for a career in sales - face to face selling experience is highly valued * Must be 18 years old or older * Hardworking and driven by sales * Confident in large spaces and big crowds * Have amazing interpersonal skills * You’re a huge dog lover, of course! ---------------------------------------------------------------------------------------------------------------------------------- ⏳ THE INTERVIEW PROCESS: 1. Initial Butternut Box Sales Pitch 2. Initial call with your dedicated Talent Acquisition Partner, carried out remotely.  3. Sales interview, usually carried out in person.  We usually expect our interview process to take 1-3 weeks, end to end.  ---------------------------------------------------------------------------------------------------------------------------------- 🙌 OUR BENEFITS: * 25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years * 5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most * £250 personal learning & development budget to sharpen your skills * A significant discount on our Fresh food, to keep your own dogs as healthy as our customers * Enhanced parental leave * Flexible core working hours * Cycle to work scheme * Pension with NEST * Private Medical Insurance with Vitality * Private Dental Insurance with Bupa * Paid time off for fertility treatments and pregnancy loss * Paid sabbaticals for squad members with 5 or more years service at Butternut * Discounted gym access through MyGymDiscounts * Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….) ---------------------------------------------------------------------------------------------------------------------------------- 💡 IMPORTANT THINGS TO NOTE: * We recommend getting your application in as soon as possible. We reserve the right to close the role early.  * We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications.  * For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK. * This is fixed term role (6 month contract) ---------------------------------------------------------------------------------------------------------------------------------- ❗️WE BELIEVE IN A SEAT AT THE TABLE FOR EVERYONE.  Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.

OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! CUSTOMER SERVICE @ CARWOW Car-changing is a big deal, and we want to ensure everyone using Carwow has a WOW experience. When those inevitable questions or snags come up during the process, we want to ensure there’s a friendly face ready to help. That’s where our Customer Service team comes in. We are the first point of contact for our customers, providing exceptional support across various channels, including phone, email, messaging, chat and review platforms. We play a key role in guiding both users and dealers through their journey by solving problems and providing accurate information to achieve a great customer experience. YOUR MISSION Your goal will be to focus primarily on providing support to customers across our various channels. You’ll need to gain a thorough understanding of the customer journeys within Carwow and use your excellent communication skills to work efficiently to provide the best customer service, meeting both your own and the team’s KPIs. We work closely with various other teams to investigate and resolve issues as well as provide a smooth journey for customers. As the frontline, we’ll gather plenty of insight into the challenges customers face and use that to share feedback or suggest ideas on how we can improve the service we provide. KEY RESPONSIBILITIES 1. Consistently deliver high-quality customer service by providing empathetic, personalised, and effective support in line with our established standards and guidelines. 2. Communicate effectively with customers through phone, email, live chat, and messaging, and coordinate with internal teams to progress cases and solve problems. 3. Focus on achieving swift and satisfactory customer resolutions at the first point of contact to proactively address needs and minimise the necessity for call escalations. 4. Maintain accurate records of interactions with customers and contact drivers 5. Efficiently manage workload/volumes, prioritising urgent requests and ensuring timely responses. 6. Share knowledge and best practices within the team to enhance overall customer service quality and improve efficiency. 7. Listen attentively to feedback from customers, colleagues, specialists, and managers, and actively act on it to refine processes and improve service quality. 8. Share clear insights from customer feedback to help improve products or services. KEY REQUIREMENTS * Carwow operates 7 days a week, so you may be required to work Mon-Sun, including public holidays. Currently, our operating hours as a team are 9 am - 6 pm, Mon-Sat, but this may change in the future. Our shift rotation means you should expect to work up to 1 in 2 Saturdays (up to 26-27 Saturdays per year). * You will have experience of working in a contact centre environment, dealing with a high volume of inbound calls, emails and chats * You have excellent spoken and written English capabilities * You will be an effective communicator - a natural communicator, understanding how to interact with people in different environments and approaching customer interactions with empathy, active listening and emotional intelligence. * You are a problem solver, a quick thinker who’s ready to take initiative when striving to find the best solution. You’re adaptable and resourceful, embracing new or unknown challenges in a fast-growing scale-up environment. * You are curious, we have an insatiable hunger to stay ahead and achieve our mission, constantly improving our business, our work and ourselves. You welcome feedback, seeing it as a valuable resource for development and progression. * We aim to Wow users, industry partners, ourselves and each other. You go above and beyond in your work, doing whatever it takes to offer the best experience and service possible. We hold high standards for every interaction someone has with us, connecting emotionally and creating delight BONUS POINTS * Fluency with written and verbal Spanish * Experience working as the intermediary between two external parties, in our case, Customers and Dealers * Experience juggling multiple communication channels simultaneously - for example, multitasking an email queue alongside phone calls WHY THIS MIGHT NOT BE FOR YOU Carwow moves fast; we set ambitious goals and are always challenging ourselves to improve. We deliver on our promises, and we care deeply about customer experience. We’re a scaleup, so naturally, we’re constantly unblocking obstacles and managing moving goalposts. Therefore, we value efficiency, adaptability and a thirst for knowledge in our Customer Service team. This all works for us because we find it allows us to operate at our limit while continuously developing, but this can also be uncomfortable for some people, so we’d rather flag it up front. INTERVIEW PROCESS * Introductory video call with our Talent team * Step one: Interview with Team Leaders * Step two: Interview with Managers * Step three: Values Interview WHAT’S IN IT FOR YOU * Hybrid working * Competitive salary to fund that dream holiday to Bali * Share options - when we thrive, so do you! * Private Healthcare, for peace of mind * Meal allowance card (8,32€ per working day) * Monthly coaching sessions with Spill - our mental wellbeing partner * Enhanced holiday package, plus bank holidays * 28 days annual leave * 1 day for your wedding * 1 day off when you move house - because moving’s hard enough without work! * On your third year anniversary, you get 30 days of annual leave per year * On your tenth year anniversary, you get 35 days of annual leave per year * Option to buy 3 extra days of holiday per year * Work from abroad for a month (due to popular demand, this offer excludes the moon). * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * A generous learning and development budget to help you master your craft * Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for * Refer a friend, get paid. Repeat for infinite money * Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.