Implementation Manager - West Coast

Aurelian

ABOUT AURELIAN Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country. ABOUT THE ROLE As a Customer Success Manager (remote, based in the Pacific time zone and within 1 hour of a major airport), you are the long-term partner to the customers who rely on Aurelian. You take the relationship forward after handoff from the Implementation Manager six weeks after the customer goes live and own it from there; you ensure that every customer gets extraordinary value from our platform, renews with confidence, and grows their investment over time. You’ll manage a portfolio of 20-30 accounts within a regional territory, and you'll be the person your customers trust to understand their world and advocate for their success. This is an early-stage role, which means there’s no finished playbook waiting for you. You'll help build the processes, standards, and frameworks that define Customer Success at Aurelian. If you see open space as an opportunity rather than a gap, you’ll thrive here, but it’s certainly not for everyone. While the company is headquartered in Seattle, Customer Experience (Implementation, Customer Success, Customer Support) is a national, remote team. Your peers will be the Customer Success Managers of the Central and Eastern regions, and you will report to the Head of Customer Experience.   WHAT YOU'LL DO * Own renewals and customer growth. You’ll lead the full renewal cycle and build the case for it long before a contract is up so renewing feels like a natural next step, not a negotiation. You’ll spot opportunities to expand what customers do with Aurelian, introduce them to products that fit their needs, and partner with our sales team to bring those opportunities to life. * Keep customers healthy. You’ll stay close to how your customers are doing through platform data, the conversations you have, the feedback they share, and your own instincts. You’ll catch risks early and act on them before they grow, and you’ll help design the health-tracking systems we use to do this well across the team. * Run strategic relationships. You’ll establish a rhythm of meaningful, well-prepared meetings with each customer that demonstrate real, measurable value. You’ll visit customers on-site to deepen relationships and understand their operations and opportunities firsthand. * Be the product expert. You’ll know Aurelian deeply and help customers continuously optimize how they use it. You’ll carry their feature requests back to our engineering team with clear context, surface ideas of your own based on patterns you see across your accounts, and close the loop when their needs are met. * Champion the customer and the company. You’ll advocate for your customers internally while keeping them excited about the road ahead. You’ll surface great customer stories for our marketing team, grow a network of customers willing to serve as references, and help turn quiet successes into visible ones. * Build the function. You’ll document what works, codify lessons from every renewal and review, and shape the Customer Success playbook for yourself and your teammates, both current and future. You’ll do what it takes to ensure customers are well taken care of, including handling frontline support (responding to customer feedback) for your accounts. As we build out a dedicated support team, this responsibility will evolve and transition. WHAT WE'RE LOOKING FOR * Experience in 9-1-1/public safety – you have meaningful experience inside a PSAP/9-1-1 center, and you bring a customer-centric mindset thanks to history in Customer Success-adjacent roles at another company serving PSAPs. * A builder’s mentality – you’re energized by creating something from scratch and having real influence over how the role, the team, and the company take shape. * Exceptional communication – you run productive meetings and write clearly and concisely. You’re as comfortable presenting to senior leaders as you are talking with frontline staff. * Analytical instincts – you’re comfortable working with data to spot trends, build a narrative, and back up your recommendations. You bring savvy with AI tools and an openness to using them in new ways. * A proactive disposition – you don’t wait for problems to find you. You track them down and act. * Based in the Pacific time zone, less than one hour from a major airport, with a willingness to travel (~10%) to customer sites and regional events as the work requires. To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date! We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity. Come do the best work of your life and join us in shaping the future of critical technology that truly matters. FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING: * Comprehensive Medical, Dental, Vision & Life insurance * 401(k) * Unlimited PTO * Company-wide offsites * Equipment stipend * Relocation assistance * Daily delivered lunches (on us) * Office in Seattle * Start-up Equity

Dexory

At Dexory, we’re redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role: As a Customer Success Manager (CSM), you will be instrumental in ensuring our customers (across the Mid West and West Coast) derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across North America. You’ll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities: * Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. * Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly. * Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. * Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. * Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. * Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. * Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. * Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies.   About you: * Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. * Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth. * Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. * Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends. * Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually. * Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. * Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week). * Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. * Fluent Spanish speaking skills would be desirable.   Benefits: Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: * Performance: High standards, outstanding results, * Impact: Big challenges, bigger results * Commitment: All in, every time * One team: One mission, shared success   Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. You will also receive: * Health insurance * 401k * 20 days annual leave * Social security etc. AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.

Mongodb

The Application Modernization Platform (AMP) team is tackling one of the industry's most critical challenges: leveraging Generative AI to transform rigid, legacy applications into modern, microservices-based architectures powered by MongoDB. A core difficulty in legacy code transformation is guaranteeing the equivalence of the new application's business logic, ensuring it operates smoothly and efficiently with the new MongoDB data ecosystems in a reliable and scalable manner. The success of this mission heavily relies on the essential tools developed by the CodeGen team. We are looking for an experienced Senior Lead Software Engineer with a strong background in database ecosystem, reshaping complex large-scale services and team leadership. You will lead a talented team building a complex product suite using GenAI capabilities. The ideal candidate is a hands-on technical leader who can drive architectural decisions, mentor engineers, and collaborate closely with product management to deliver a product that solves our customers' most challenging application transformation problems. This role will be based in North America west coast, and offers a hybrid working model.  THE IDEAL CANDIDATE FOR THIS ROLE WILL HAVE * 10+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure * 2+ years of experience leading, coaching, and mentoring a team of software engineers to achieve high-impact results * Extensive product experience in building enterprise-grade analytics systems for data streaming or data tooling * Extensive experience with relational and document data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc) and at least one document database (e.g. MongoDB) * Having experience in using GenAI in building complex large-scale systems, and knowing what GenAI is best suited to do, is a plus * Curiosity, a positive attitude, and a drive to continue learning * Excellent verbal and written communication skills * Excellent time and project management skills including the ability to make realistic assessments of project cost and complexity POSITION EXPECTATIONS * Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation, quality, and continuous improvement * Drive the architectural vision and long-term technical roadmap for the Code Gen product suite, ensuring it is scalable, reliable, and performant * Collaborate closely with Product Managers and other stakeholders to define product features and translate business requirements into robust technical designs * Lead the design and implementation of complex, mission-critical components of AMP’s code transformation toolset * Champion and enforce engineering best practices through design reviews, code reviews, and by setting a high standard for quality and operational excellence * Act as a hands-on leader, guiding the team through complex technical challenges and contributing to the codebase where necessary SUCCESS MEASURES Within the first three months, you will have: * Fully ramped up on our architecture, business domain, and team processes * Establish yourself as the technical leader within the team, actively driving technical discussions, design reviews, and planning for the product roadmap * Begin mentoring team members and building strong collaborative relationships with your product counterparts Within six months, you will have: * Successfully led the team to deliver a major feature or product release * Made significant contributions to the architectural roadmap and started influencing the technical direction of adjacent teams * Established a clear rhythm of execution and a high-performing culture within your team Within 12 months, you will have: * Become recognized as the go-to technical expert for the code transformation domain at MongoDB * Delivered large-scale features across the entire tech stack that have a measurable impact on our customers and business * Played a crucial role in recruiting, hiring, and growing the engineering team ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: 1273362479 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada. MongoDB’s base salary range for this role in Canada is: $191,000—$265,000 CAD