Account Executive (Spanish Bilingual - pooling)

Crisalix

ABOUT THE ROLE: We are seeking a trans-formative leader—a true benchmark in customer success—whose vision, achievements, and relentless pursuit of excellence have set them apart as the best in every role. As we expand our impact worldwide, we need someone who will inspire our team and clients, deliver measurable business outcomes, and shape the future of customer success at Crisalix. This role requires a leader who is obsessively focused on measuring, managing, and improving every aspect of individual performance—using robust data analytics and optimized control processes to ensure Customer Success delivers unparalleled business impact. OUR IDEAL CANDIDATE WOULD HAVE: Your Mission You are accountable for retention, expansion, and recurring revenue growth across Crisalix’s customer base. Your primary objectives are to: * Drive predictable renewal, upsell, and cross-sell revenue. * Ensure every client delivers measurable ROI and business growth. * Build a high-performing Customer Success organization with strong commercial discipline. * Partner closely with Sales to align forecasting, pipeline, and growth strategy. You will embed a data-driven, performance-focused culture where customer success and revenue growth go hand in hand. Revenue & Expansion Leadership You will: * Own renewal, upsell, and expansion revenue targets. * Build and manage a scalable post-sales revenue pipeline. * Lead strategic renewal and expansion negotiations. * Partner with Sales leadership on forecasting and revenue planning. * Personally close key account expansion and renewal deals. * Grow Clients: Partner with each clinic to actively drive their business development and revenue growth—not just platform usage, but real, measurable improvements in their performance and bottom line. * Maximize Client ROI: Personally and through your team, ensure every client extracts maximum value from our solutions, relentlessly focused on tangible results and business success. * Grow Accounts: Proactively identify opportunities for upsell, cross-sell, and upgrades, always rooted in delivering genuine value and new business outcomes for clients. * Optimize Churn and Renewals: Build strong relationships, proactively manage client health, and ensure every client’s objectives are met—making renewal the natural next step and keeping retention at industry-leading levels. * Lead by Example: Handle accounts directly to showcase best practices, set high standards, and continuously improve processes. * Drive CRM & Tool Innovation: Collaborate closely with the development team to adapt and improve the CRM and related client-facing tools, ensuring the Customer Success team has best-in-class technology for analytics, automation, and client insights. Key Responsibilities Strategic Leadership * Own post-sales revenue performance, including renewals, expansion, and account growth. * Define and execute the company-wide Customer Success strategy, directly supporting Crisalix’s retention, expansion, and growth objectives—including measurable growth for every clinic. * Own all Customer Success metrics—client ROI, clinic growth, adoption, retention, NPS, revenue expansion, customer satisfaction, and time-to-value. * You leave no customer behind—dedicating relentless effort to ensure every client’s success, unlocking unlimited upsell and cross-sell opportunities through exceptional service and partnership * Lead onboarding and ongoing training for clients, setting new standards and best practices. Driving Client Value & Clinic Growth * Personally manage select key accounts and clinics to demonstrate excellence, identify new value opportunities, and set best practices. * Ensure every client and clinic realizes and understands tangible business results, with regular reporting on ROI, business growth, and key metrics. * Proactively identify and drive upsell, cross-sell, and upgrade opportunities—always rooted in genuine value creation and real business impact for clinics. CRM & Technology Innovation * Collaborate proactively with development and IT teams to adapt, enhance, and automate the CRM and client-facing tools—enabling robust data-driven insights, streamlined processes, and seamless customer management. * Continuously optimize and automate Customer Success operations using AI, advanced analytics, and workflow automation—enabling real-time performance tracking, early issue detection, and precision control over team deliverables and client engagement. * Implement scalable processes to ensure consistent, high-quality service as the company grows. * AI-driven analytics and automation to optimize Customer Success operations. Voice of the Customer * Systematically collect, analyze, and communicate client feedback internally to guide product, sales, and marketing improvements. * Develop structured feedback loops and customer success stories to support Crisalix’s commercial and product efforts. Cross-functional Collaboration * Work closely with Sales, Product, and Marketing to ensure a seamless, high-impact customer journey and maximize customer lifetime value. * Co-develop strategies with Sales for revenue expansion, customer engagement, and measurable clinic business growth. Executive Reporting * Prepare and deliver regular performance reports and strategic recommendations to the executive team, highlighting key successes, risks, and opportunities. Success in This Role Looks Like * Every client measures and recognizes both the business impact and ROI of Crisalix, as well as the real growth of their clinic. * A data-centric Customer Success culture where individual and team performance are continuously measured, benchmarked, and elevated through clear, actionable insights. * Best-in-class control and management of Customer Success operations that balances focus, efficiency, and high-quality client service delivery. * Regular introduction of innovative standards and optimized processes that push the team’s capabilities and client results beyond industry norms. * Clinics thrive and expand, supported by your transformative leadership and the value delivered by Crisalix. * Churn and renewals are actively optimized; retention is industry-leading, and renewals, upsells, cross-sells, and upgrades are continually increasing. * The CRM and all CS tools are best-in-class, continually evolving to support clients. * Internal teams are aligned around customer value, clinic growth, and innovation. * Crisalix is recognized for delivering unmatched client and clinic success in the aesthetic medicine industry. WE ALSO VALUE VERY POSITIVELY: About You * Proven experience owning post-sales revenue and expansion targets in B2B SaaS or similar sectors. * Strong track record managing account  with commercial KPIs. * Experienced in leading renewals, upsell, and complex account negotiations. * You are the benchmark: You have been the top performer everywhere you’ve worked—setting the standard for what excellence looks like in Customer Success and business growth. * Transformative Leader: Your vision, innovation, and results have redefined customer success in every organization you’ve joined. * Proven Results: You have a standout record leading Customer Success or consulting sales functions in SaaS, medtech, or similar B2B sectors—always delivering high client satisfaction, retention, and account growth. * Clinic/Client Growth Focus: You’ve demonstrated success in helping B2B clients grow their own business through strategic support and value creation. * Upsell & Cross-Sell Champion: You consistently generate revenue expansion by uncovering client needs and creating new value. * Analytical & Data-Driven: Proficient with numbers, you not only track KPIs but transform complex data into clear, actionable strategies for team and client success, constantly raising the bar through metrics-driven improvements. * CRM & Tech-Savvy: Experienced collaborating with development/IT to improve tools and workflows; adept at leveraging the latest technology and automation to scale impact. * Specialised Software Onboarding Expertise: Proven experience onboarding clients using specialised third-party software (not just native platform onboarding), including guiding complex technical setups, integrations, and workflow adoption across diverse client environments. * Relentless Improver: You thrive on continuously challenging the status quo, creating new standards of excellence, and inspiring your team to surpass goals through smart, data-backed leadership. * Process & Performance Optimizer: Expert at designing and implementing systems that provide laser-focused control and oversight of team workflows, ensuring maximum efficiency and impact. * Inspirational Leader: Strong experience building, developing, and motivating high-performing teams. * Customer Advocate: Deeply committed to understanding and amplifying the client’s voice within the company. * Exceptional Communicator: Persuasive and clear, able to engage executive clients and inspire internal teams. * Languages: Fluent English required; AS WELL AS Portuguese OR Spanish AND other languages a strong plus. * Driven & Independent: Tireless, solutions-oriented, and always raising the bar by example. As part of your application, please include a short video (60–90 seconds) introducing yourself, your background, and why you believe you’re the right fit to lead Customer Success at Crisalix. Why Crisalix * Lead a critical, revenue-driving function * Work with a fast-growing international team * Direct impact on client and clinic growth * Flexible location and competitive package * Clear path to senior leadership This role sits at the intersection of Customer Success, Account Management, and Revenue Leadership. Compensation The final package will reflect the candidate’s level, leadership track record, and ability to own revenue outcomes. Application If you wish to stand out then please include a short video (60–90 seconds) introducing yourself, your background, and why you believe you are the right fit for this role jay.hague@crisalix.com

Firely

POSITION DETAILS The Role  As Sales Director, you will play a central role in expanding Firely’s commercial footprint across the Americas. Partnering closely with the SVP of Growth, you will drive enterprise revenue growth, develop strategic market positioning, and build lasting relationships across the healthcare interoperability ecosystem.  This is a market-building leadership role, not a predefined territory sales position. You will combine strategic vision with hands-on execution while owning enterprise opportunities end-to-end.   Your focus will be on organizations implementing FHIR for interoperability, regulatory compliance, and advanced use of structured healthcare data. Key segments include payers, care providers, health technology vendors, value-based care organizations, data analytics companies, and government healthcare entities.  You will represent Firely by guiding organizations in adopting FHIR-based architectures, API enablement strategies, digital quality measures, and scalable interoperability frameworks.  Key Responsibilities  * Drive enterprise revenue growth across the Americas, owning complex sales engagements from market development through multi-year contract execution and account expansion  * Identify, develop, and close strategic opportunities within FHIR-driven markets, positioning Firely as a trusted interoperability partner  * Engage senior technical stakeholders (CIOs, CTOs, product leaders, interoperability executives) in strategic conversations around healthcare data architecture, standards adoption, API strategy, compliance requirements, and digital quality measurement  * Structure and negotiate enterprise agreements, including pricing strategy, commercial governance, and long-term partnership models  * Build and expand strategic partnerships that strengthen Firely’s presence within the US digital health and interoperability ecosystem  * Represent Firely as a visible market leader through industry events, thought leadership, ecosystem engagement, and active participation in the FHIR community  * Collaborate cross-functionally with product, consulting, and marketing teams to align customer needs with solution capabilities and long-term product strategy  * Contribute to defining Firely’s enterprise sales strategy, operating model, and go-to-market approach as we scale in the Americas  What We Are Looking For  * 7–10 years of progressive enterprise business development or commercial leadership experience within a technical B2B environment  * Familiary with the US healthcare ecosystem, including procurement dynamics, regulatory drivers, and complex stakeholder environments (experience with interoperability and FHIR strongly preferred)  * Proven track record of originating and closing complex enterprise deals in the $100K–$1M range  * Demonstrated success navigating long, multi-stakeholder sales cycles involving both executive and technical decision-makers  * Strong commercial hunter mindset with the ability to independently build pipeline in an evolving market  * Equally capable of driving long-term account growth, commercial governance, and strategic relationship expansion  * Experience owning the full commercial lifecycle, from opportunity qualification and solution positioning to pricing strategy, contract negotiation, and post-sale commercial stewardship  * Ability to engage credibly at C-level and senior technical levels  * Comfortable operating with high autonomy and accountability in a scale-up environment  * Collaborative mindset and ability to work effectively across international, cross-functional teams  * Willingness to travel up to 20% as needed  * Resident of the United States  * Spanish language skills are a plus  Who You Are  * A commercial leader who thrives in building markets and shaping growth strategy  * Entrepreneurial and proactive — you create momentum rather than wait for it  * Commercially disciplined with strong operational follow-through  * Energized by influencing enterprise transformation in healthcare data and interoperability  * Motivated by ownership, visibility, and the opportunity to shape Firely’s long-term success in the Americas    Benefits We Offer  * Fully remote working environment  * Annual base of range ($120K - $130K) + performance-based commission structure * 401(k), health and medical benefits, life and disability insurance  * 22 vacation days  * Annual learning & development budget  * Home office budget  Our Culture  This is a rare opportunity to help shape Firely’s commercial presence in the Americas at a pivotal stage of growth. You will have meaningful influence over how markets are developed, how partnerships are structured, and how we scale.  Firely is a mission-driven, collaborative organization with short communication lines and accessible leadership. You will operate in the U.S. market while representing a Dutch company — combining the ambition and pace of American healthcare technology with the directness, quality focus, and pragmatic culture of Europe.  Although our U.S. team operates remotely, connection matters. Our U.S. team gathers annually for in-person collaboration and strategy, and you will also travel each year to our headquarters in Amsterdam for company-wide connection, alignment, and team building.  You will join an international team that values ownership, clarity, integrity, and mutual support — working together to advance the future of healthcare interoperability. Important notice regarding this vacancy: This search is being conducted exclusively by our recruitment partner VDB Executive Search. If you are interested in this position, please contact VDB Executive Search directly at florence@vdbsearch.com. Applications or enquiries received through other channels will be forwarded to VDB for follow-up.

Northflank

Location: United States or United Kingdom (San Francisco Bay Area, New York, or London) We’re looking for an Account Executive to help engineering teams ship more applications and stop worrying about the infrastructure. Northflank gives engineers a self-service platform to build, deploy, and operate any workload on their cloud of choice (AWS, GCP, Azure, you name it). We’ve got tens of thousands of developers using our product, $24M+ in venture funding, and a vision to redefine cloud infrastructure. But here’s the thing: We’re building something foundational for the modern engineering stack, and we need your help to get it into the hands of the teams that need it most. You won’t just be “another seller” here. You’ll be part of a founding sales team shaping how we talk about our platform, connect with engineering leaders, and ultimately help organizations run their production environments more smoothly than ever. Your mission: be the trusted advisor who guides CTOs, VPEs, and Platform Engineering leaders toward a solution that empowers their engineers to ship faster, scale confidently, and trust their production environments every step of the way. What you’re stepping into: * A beloved product with a rapidly growing user base of tens of thousands developers and engineers. * Developer-first DNA: our audience doesn’t do canned sales pitches—they care about results, someone who understands a technical audience, and authentic engagement. * A budding go-to-market motion where your voice directly influences our messaging, sales strategy, and tactics. * A leadership team (CEO, COO, and more) that rolls up their sleeves and collaborate on closing big deals. * A rapidly scaling startup environment backed by top-tier investors, where your impact matters to building a generational software company. Hypotheses we’ll hand you: * Engineering leaders want to shift more resources to the products their customers pay for—workloads (applications, databases, jobs)—and away from the scaffolding and custom “glue” that makes these workloads run on cloud infrastructure. * Tailored, high-touch outreach to the right accounts beats scattershot approaches every time. * Show, not tell - Once we understand our customers’ priorities, we lead with the product and not slideware (demos incur a few “wow” moments). * Product-led growth and engineering credibility matter. We’re a team full of technologists, and our product speaks for itself. * Persistence, thoughtfulness, and genuine curiosity are your best friends in navigating long sales cycles. Who we’re looking for: * 3-5+ years of experience in a closing role, ideally selling cloud infrastructure, DevOps, or platform tools to technical buyers. * A proven track record of building trust with engineering stakeholders and consistently hitting or exceeding quota. * A working understanding of Kubernetes, cloud infrastructure, and the modern software development lifecycle—or the hunger to learn fast. * A mindset that thrives in ambiguity: you love refining playbooks on the fly, testing new outreach methods, and iterating until we’ve nailed our approach. * You care about metrics, outcomes, and constant improvement. You’re always asking, “How can we do this better?” What you’ll do: * Own the full cycle: Identify high-value prospects, navigate technical buyer landscapes, deliver compelling product demos, negotiate, and close deals. * Consultative selling: Ask the right questions, listen deeply, and translate technical pain points into tailored solutions—be more of a solutions architect than a script follower. * Collaborate: Work closely with leadership, developer marketing, and product to ensure our messaging hits home. Help shape the sales narrative and refine the strategies that get results. * Iterate the playbook: Don’t expect a fully baked sales process. You’ll experiment, optimize, and own a piece of how we sell and scale. * Get in the field: Travel occasionally for customer meetings, conferences, and events—where you’ll learn, network, and keep a pulse on the market. What you’ll love about this role: * You’re on the ground floor of the sales organization, meaning your wins and feedback will meaningfully shape our GTM strategy. * Direct access to our CEO, COO, and leadership team—no layers of bureaucracy, just real-time input and support. * A remote-first culture that respects your autonomy while encouraging meaningful in-person engagements when it counts. * The chance to be part of a Series A startup that’s charting a new frontier in cloud-native infrastructure. What we’re not looking for: * Someone who’s looking for a perfectly defined process—we need adaptability and creative problem-solving. * A “features and benefits” only salesperson—our buyers crave technical depth, authenticity, and genuine insight. * Someone afraid to experiment. If you’re not willing to test new angles, refine your approach, and grow through trial and error, this may not be your stage. * A clock-puncher. We’re sitting in front of one of the biggest opportunities in software infrastructure, and we have a shot to win this market. This means working as if there is a multi-billion dollar business to be built (because there is). Compensation & benefits: * OTE: $200-250k (50/50 salary/variable compensation) * Equity: Join us as an owner of our journey. * PTO: 31 days of paid leave annually. * Flexibility: Work remotely in either San Francisco or New York. * Comprehensive Benefits: We’ve got you covered with healthcare, retirement, and more. If you’re ready to help shape how engineering teams build software, join us at Northflank, and let’s build something extraordinary together. Diversity Statement At Northflank, we are committed to fostering a culture where every individual feels valued, respected, and supported, regardless of their background or identity. We are dedicated to providing equal treatment and opportunity throughout hiring, selection, and employment regardless of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other legally protected category. Northflank is an equal opportunity employer.