Sales Director - Remote (U.S.)

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook. WHAT YOU'LL DO * Mentor and enable the team to exceed company growth and retention forecasts * Work with the Customer Success Director to help establish and manage goals and responsibilities for CSMs * Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals) * Ensure the CSMs exceed GitLab expectations in core knowledge, communication, and execution * Challenge the team and yourself to learn and grow as trusted advisors to customers continually * Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development, providing timely feedback and development assistance * Manage resource assignments and staffing levels, including recruitment as needed * Identify and implement improvements to the processes and tools used * Develop senior-level relationships with customers * Partner with other team leaders to ensure the customer is supported in times of escalation * Develop strong relationships with Engineering and Product to ensure cohesion and shared understanding of goals, initiatives * Oversee initiatives set forth in OKRs * Work together with the other managers to execute strategies and vision with the Director * Represent GitLab leadership and reflect our GitLab values in internal and external interactions WHAT YOU'LL BRING * Proven track record in software/technology sales, consulting or customer success * Proven experience leading teams, driving software adoption, and building and scaling customer success management practices * Experience with software development lifecycle processes and tools as well as agile and/or DevOps practices * Knowledgeable with cloud/container technologies (e.g., Kubernetes, Docker), application security (SAST, DAST) and/or cloud deployment models (AWS, GCP, Azure) is a plus * Proven ability to develop strategies, translate them into initiatives and track successful delivery * Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies * Possession of a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams * Demonstration of operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning * Ability to collaborate across the organization and with external stakeholders * Experience successfully working with senior executives (VP/CxO) * Holds strong operational skills that will drive organizational efficiencies and customer satisfaction * Comfortable giving and receiving positive and constructive feedback * Ability to connect technology with measurable business value * Strategic thinking about business, products, and technical challenges * Fluent German HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Stackable

DEINE AUFGABEN Werde Teil von Stackable als Technical Solutions Engineer und hilf unseren Kunden und Partnern, mit der Stackable Data Platform erfolgreich zu sein! Du verbindest Pre-Sales, technisches Account-Management und Professional Services – von der Lösungsgestaltung über Demos bis hin zur Optimierung von Deployments in On-Premises-, Cloud- und Hybrid-Umgebungen. Als technikbegeisterter Macher und Botschafter vertrittst du Stackable auf Events, erstellst wegweisende Inhalte und engagierst dich in der Open-Source-Community, um die Verbreitung und Zusammenarbeit voranzutreiben. Technischer Pre-Sales & Proof of Concept (PoC): * Gestalte und führe PoCs für oder mit Kunden durch, halte Demos (0–2 pro Woche) und beantworte technische Fragen. * Arbeite eng mit dem Vertrieb zusammen, um die Einführung unserer Lösungen voranzutreiben. * Unterstütze Kunden bei der Optimierung ihrer Architektur, bei Deployments, Performance-Tuning und Fehlerbehebung. Technisches Account-Management & Kundenerfolg: * Baue vertrauensvolle Beziehungen zu Kunden auf und sorge dafür, dass sie mit der Stackable Data Platform erfolgreich sind. Partner-Integration & -Enablement: * Arbeite mit Cloud-Service-Providern (CSPs), Technologiepartnern und Systemintegratoren (SIs) zusammen, um Stackable in deren Angebote zu integrieren und sie als vertrauenswürdige Implementierungs- und Lieferpartner zu stärken. Community-Aufbau: * Pflege Beziehungen zu Entwicklern, Data-Profis und Open-Source-Communities, um Zusammenarbeit und Fürsprache zu fördern. * Engagiere dich in unserer Open-Source-Community auf GitHub, Discord oder Reddit. Event-Präsenz, Vorträge & Content-Erstellung: * Sei die leidenschaftliche Stimme unserer Stackable Data Platform und treibe Bewusstsein, Akzeptanz und Community-Engagement voran. * Vertrete Stackable auf Branchenveranstaltungen, halte mitreißende Präsentationen und erstelle wegweisende Inhalte, um die Stärken und Möglichkeiten unserer Open-Source-Datenplattform zu zeigen. DEIN PROFIL * Praxiserfahrung mit Datenplattformen, Cloud-Infrastrukturen oder verteilten Systemen. * Erfahrung mit Daten-Streaming oder Data-Lakehouse-Architekturen und deren Umsetzung mit den Anwendungen der Stackable Data Platform – insbesondere Apache Kafka, Apache NiFi, Apache Spark, OpenSearch, Apache Airflow, Trino und Apache Superset. * Starke Kommunikationsfähigkeiten und Erfahrung im technischen Account-Management. * Leidenschaft für Open Source, Kundenerfolg und Partner-Enablement. * Reisebereitschaft: Die Stelle ist remote-first, aber gelegentliche Reisen (ca. einmal im Monat) zu Kunden, Partnern oder Branchenveranstaltungen sind erwünscht. Persönliche Kontakte sind uns wichtig, um Beziehungen zu stärken und die Stackable Data Platform zu präsentieren. WARUM WIR? Wir sind ein innovatives deutsches Softwareunternehmen mit einer Tochtergesellschaft im UK. Wir entwickeln eine moderne Open-Source-Datenplattform, die Unternehmen dabei unterstützt, ihre komplexen Datenlandschaften zu meistern und Daten effektiv für Analytics, KI und moderne Datenarchitekturen zu nutzen. Mit unserem cloud-nativen Ansatz bieten wir Flexibilität für On-Premises-, Cloud- und Hybrid-Umgebungen – und ermöglichen so ein hohes Maß an digitaler Souveränität. * Arbeite mit Kubernetes, Kafka, Trino, Spark und anderen modernen Data-Tools in einer kollaborativen, remote-first Kultur. * Gestalte die Produktentwicklung mit und werde zum Experten für Open-Source-Datenplattformen. * Wirkung entfalten: Präg mit, wie Unternehmen und Partner ihre Dateninfrastruktur skalieren.

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care Experience team is transforming how Toast supports its customers across chat, voice, and agent-assisted channels. We build the intelligent platforms and tools that power every support interaction—helping agents resolve issues faster, improving AI-driven self-service, and ensuring customers get accurate, timely help when it matters most. This is a high-impact domain. Support systems must operate reliably under urgent, business-critical conditions, integrate deeply with customer, device, and account data, and scale across millions of interactions while maintaining trust, accuracy, and speed. The platforms built by this team directly shape how effectively Toast can reduce friction, resolve issues end-to-end, and deliver a differentiated support experience as we grow—modernizing our core support infrastructure through a unified contact center platform foundation and AI-driven capabilities that improve routing, resolution, and outcomes. As a Senior Software Engineer on Care Experience, you’ll focus on agent tooling and voice/chat AI systems at the heart of Toast’s support ecosystem. You’ll build and evolve platforms used daily by thousands of support agents and across millions of customer interactions, working at the intersection of distributed systems, AI-enabled experiences, and operational reliability to ensure support is fast, resilient, and deeply connected to Toast’s products and data. If you’re motivated by large-scale platform work, excited to operate at the intersection of customer experience, agent experience, and intelligent systems, and eager to build software that meaningfully shapes how Toast supports restaurants at scale, this role offers a rare opportunity to do so. A day in the life (Responsibilities)  * Design, build, and operate core components of our Support Technology platforms, delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling. * Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels. * Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions. * Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions. * Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs * Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs. * Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement. What you'll need to thrive (Requirements) * 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages. * Experience designing and operating APIs and services that support customer-facing or internal tools. * Proficient with AI tooling such as Cursor, Claude, and MCP servers * Proven ability to own complex features or projects end-to-end, from design through production and iteration. * Experience shipping and operating business-critical systems with a focus on reliability, performance, and operational excellence. * Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners. * Focused on delivering positive impact for Toast customers AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.