Customer Success Engineer, India

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities. What You’ll Do   * Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance * Providing technical, architectural and best practice guidance * Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion * Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives * Focus on solution-based programs that are customized to fit an individual customer’s needs * Develop and collaborate on customer workshops, demos, and other enablement * Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners * Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others * Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey What You’ll Bring  * Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement * Proficiency using DevSecOps tools or highly technical tooling in adjacent fields * Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations * Technical experience in development or systems engineering * Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions * Have demonstrated the ability to become a trusted technical advisor to customer and business leaders * Exceptional verbal, presentation, and written communication skills * Excellent time management and ability to work with several different teams at any given time HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. What You’ll Do   * Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance. * Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning). * Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account) * Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. * Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives * Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. * Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use. * Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey. What You’ll Bring  * Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance. * Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes. * Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs. * Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations). * Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment. * Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model. * Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds. About the team The Customer Success Engineer role sits within our Public Sector Customer Success team, which partners with United States government and public sector organizations to help them realize ongoing value from the GitLab platform. We own the post-sales relationship, driving adoption, retention, and growth by aligning GitLab capabilities to each customer’s mission, enabling them on DevSecOps best practices, and coordinating cross-functionally with Sales, Support, Product Management, Engineering, and Professional Services. Our team members work in an all-remote, distributed environment and collaborate asynchronously across time zones, using GitLab’s tools and processes to stay aligned while we tackle opportunities such as expanding use cases, improving customer return on investment, and simplifying engagement with the broader GitLab ecosystem.   HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave  * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $113,000—$191,000 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

ZenRows

ZENROWS  |  REMOTE (EU HOURS)  |  FULL-TIME   ABOUT ZENROWS Born in the Basque Country and built for the world, ZenRows is one of the fastest-growing data infrastructure startups in Europe. We work 100% remotely and hire the best people regardless of where they are. Founded in 2021, we started as a scraping API for developers. In 2026, we are evolving into something bigger: the data collection infrastructure layer for the AI era. Thousands of companies across e-commerce, finance, real estate, and AI rely on ZenRows to power their data pipelines. Now, we're building for the next generation of users: workflow builders, AI engineers, and business teams who don't write code but need data to flow reliably through their systems. We're looking for a Senior Technical Customer Success Engineer to own how ZenRows' customers integrate, succeed, and grow. Could that be you? THE ROLE Our customers are technical and they know it. When something breaks, they want it fixed, not filed. When they're evaluating us, they want someone on the call who actually understands their stack. This role is for someone who can get into the weeds of a broken integration and walk out of an enterprise sales call having helped close it. You'll own the technical relationship with our customers from day one: onboarding, escalations, account health, and the internal tooling that stops CS from becoming a bottleneck. CS at ZenRows is still being shaped. You're not walking into a playbook, you're writing it. DAY TO DAY, YOU'LL BE * The main technical point of contact for our customers across chat, Slack, calls, and escalations * Onboarding enterprise customers hands-on, writing integration samples, debugging their code, and running POCs * Joining sales calls as the technical voice and helping close deals * Keeping a close eye on account health and getting ahead of problems before customers feel them * Reproducing and fixing integration issues yourself, testing the API, writing samples, and digging through OpenSearch logs * Building internal automation that removes the repetitive stuff: API tests, triage workflows, reports, and sales-call prep * Writing guides, runbooks, and post-mortems that people actually refer back to * Giving product real evidence on bugs, friction points, and gaps and pushing for fixes * Creating regular reports for the team to help the company move forward. WHAT WE'RE LOOKING FOR * You've spent 5+ years in technical CS, Solutions Engineering, or Developer Support at a developer-first SaaS where customers expect real answers, not ticket numbers * You write working Python or JavaScript, can read a customer's code and spot what's wrong. Not an engineer, but close enough to be useful * DevTools is second nature. You have a good understanding of HTTP, DNS, TLS, proxies. You've built something with AI that actually saved you time. A workflow, a script, an integration. Not a prompt. Something that runs. * You're equally at home running a technical POC, reviewing account health, and jumping on a call with a VP of Engineering * You adjust naturally to who you're talking to, direct and technical with developers, clear and calm with decision-makers * You make the people around you better without being asked. You share what you know, pick up what needs doing, and set a standard others follow * You've worked with data-driven CS teams and want to be the person who brings that rigor to a team that's still defining what success looks like. * Strong written and spoken English (C1 level or above) BONUS POINTS IF YOU HAVE * Hands-on experience with scraping, anti-bot systems, proxies, or headless browsers (Puppeteer, Playwright, Selenium, mitmproxy) * You've hired, onboarded, or interviewed teammates before * Startup background. You know how to move without a safety net * Worked with CS tools like Intercom, Zendesk, Hubspot, Amplitude, Notion, Stripe, Typeform, Metabase, or similars * Has worked with technical buyers or developer personas HOW YOU'LL GROW WITH US YOUR SUCCESS IN 1 MONTH * Up to speed on the product, stack, and customer base. * Handling EU chat coverage almost autonomously. Escalating only where it is genuinely needed.  * Shadowing sales calls and co-running POCs alongside the team. * First small automation or internal improvement shipped. YOUR SUCCESS IN 3 MONTHS * Fully owns EU coverage. Chat, Slack support channels, escalations, account follow-ups. * Running technical pre-sales independently. Joining calls, scoping POCs, closing technical objections without backup. * Multiple internal automations shipped that meaningfully reduce repetitive work (tests, reports, triage, sales prep) * Actively contributing to docs and internal runbooks. * Pushing product feedback upstream with evidence: bugs, friction points, feature gaps. YOUR SUCCESS IN 6 MONTHS * Co-owns how the CS function operates with the existing teammate. Process, tooling, knowledge management, account health monitoring, … visibly better than when they joined. * Active in hiring: interviewing candidates, scoring, owning a stage of the process. * Trusted technical voice on enterprise accounts and strategic deals. * Recognized internally as a senior operator across CS, Sales, and Engineering. * The automation you’ve built is compounding. The team does more with less than it did on day one.  THIS ROLE ISN'T FOR EVERYONE * We're ~20 people competing against companies 10x our size. There's nowhere to hide, but why would we want to?  * Fully remote means more documentation and async discipline than most places. If you hate writing things down, that'll be a problem. * Feedback here is direct and frequent. Strong opinions are normal. If you want a quiet life, look elsewhere. * We're moving fast and things change. If you need stable processes and predictability, this will frustrate you. WHY PEOPLE LOVE IT HERE * You get to build something, not maintain it. CS is yours to shape from the ground up. * No micromanagement. You're trusted to make calls and own the outcome. * The co-founders are accessible and straight with you. What you do gets noticed. * Genuinely fun team. Remote doesn't mean disconnected, we invest in that. PERKS AND BENEFITS * 100% remote: work wherever you like, as long as EU hours are covered * Salary based on what you're worth, not what you were paid before * Pick your own equipment * Learning & Development budget * Annual team kick-off in a new location each year * Regular Barcelona meetups * Deel benefits: VPNs, memberships, travel discounts, and more DIVERSITY & INCLUSION We're committed to building a team that reflects the world. Every job description goes through a gender bias review, and we're always looking at where we can do better. Whoever you are, wherever you're based, you're welcome here.   Learn more at zenrows.com/careers