People Business Partner

Moniepoint

Who we are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. JOB PURPOSE The Lead, People Business Partnership acts as a strategic connector between enterprise people strategy and business execution. This role partners with senior business leaders to design and implement people initiatives that strengthen performance, engagement, and organizational capability. Working closely with COEs and the broader People leadership team, the Lead ensures that workforce plans, leadership effectiveness, and change programs are delivered with consistency, insight, and measurable business impact. KEY RESPONSIBILITIES * Partner with business leaders to operationalize people plans, ensuring alignment with organizational goals and talent priorities. * Manage day-to-day employee lifecycle matters in partnership with People Operations and Employee Relations. * Coach line managers on performance management, feedback, and team engagement. * Analyze people metrics (attrition, engagement, performance) to identify local trends and propose solutions. * Support organizational design, workforce planning, and change initiatives. * Collaborate with COEs (Talent Management, Total Rewards, Learning, ER) to deliver enterprise programs into business units. * Act as a culture champion, driving inclusion and accountability through daily interactions. QUALIFICATIONS * 5–7 years HR experience, including 3+ years in HRBP or advisory role. * Proven capability managing multiple business units or teams. * Sound understanding of HR processes and labor regulations. * Analytical mindset with ability to interpret data trends. PREFERRED QUALIFICATIONS * Experience in fintech, banking, or digital environments. * Exposure to organization-wide HR transformation or scaling initiatives. About You * You’re a strategic operator who balances business acumen with people insight. * You see patterns in data, behaviors, and structure — and use them to shape decisions that build capability and performance at scale. * You’re confident in influencing senior leaders, framing complex people issues in business terms, and driving clarity where ambiguity exists. * You’re a coach and connector — developing PBPs to think critically, partner strategically, and deliver with empathy and precision. * You collaborate fluidly across COEs, ensuring that enterprise initiatives translate into meaningful impact on the ground. * You’re known for your sound judgment, calm under pressure, and ability to hold leaders accountable while strengthening trust. * Above all, you elevate the people function — turning strategy into measurable outcomes that advance both culture and commercial success. WHAT SUCCESS LOOKS LIKE  * You are recognized as a strategic partner on the senior leadership team for your assigned business units, shaping the long-term organizational and talent strategy. * You have designed and implemented business unit-specific people strategies that demonstrably contribute to achieving core business objectives (e.g., market expansion, product innovation, operational efficiency). * Your influence extends to shaping company-wide HR policy and program design, providing crucial business context and feedback to Centers of Excellence (COEs). * You have successfully led the end-to-end deployment of multiple COE-led strategic initiatives across your business units, ensuring high-quality execution, sustained adoption, and demonstrable positive impact on key people metrics. * You have a high-performing People Business Partner (PBP) team or support staff that you mentor, develop, and delegate effectively to, ensuring consistent, high-quality HR support for the business. * Your proactive people risk mitigation and strategic workforce planning result in a highly stable, engaged, and optimally structured talent base that is ahead of the curve in meeting future business needs.

Moniepoint

Who we are   Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. Job Purpose As the Principal of People Transformation & Change, you’re the architect of our People strategy execution. You won't just manage projects; you’ll integrate the entire employee lifecycle—Recruitment, Operations, Business Partnering, and Development—into one seamless flow. Your goal is to ensure our People Team scales as fast as our business, turning "scrappy" startup processes into a systematized global engine that supports our 3,000+ employees. Key Responsibilities * Drive the Roadmap: Take end-to-end ownership of the People Transformation Roadmap, ensuring we hit every milestone from Q1 to Q4 on time and with impact. * Architect the Future: Facilitate workshops to map our current "As-Is" processes, identify bottlenecks, and design "To-Be" workflows that prioritize automation and data integrity. * Unblock Dependencies: Lead weekly transformation meetings with Talent Acquisition, PBP, and Ops Leads to keep everyone aligned and moving forward. * Champion Change: Create the communications, training, and "nudges" that help our managers and employees adopt new, smarter ways of working. * Engineered Quality: Implement governance frameworks that stop data silos from re-emerging, ensuring our systems speak to each other effortlessly. * Reporting & ROI: Define what success looks like through clear KPIs and provide regular progress updates to the CPO. Qualifications * The Experience: 5-7 years in Management Consulting, People Operations, or Business Transformation. You’ve lived through the "chaos phase" of a high-growth fintech or global tech company. * Transformation Track Record: You’ve successfully led large-scale HR transformations across multiple regions (ideally Nigeria and the UK). * Process Mastery: You’re an expert in process redesign. If you have a Six Sigma or Lean certification, that’s a plus. * Influencing Power: You can guide C-suite stakeholders and lead cross-functional teams with diplomacy and authority, even without direct reporting lines. About You * You’re a Silo-Cracker: You have a natural allergy to manual workarounds. You see where data gets stuck and have the grit to fix it. * You Speak Human and Data: You can translate a complex technical API integration into a simple, value-driven story for the CPO. * You’re a Change Catalyst: You know that 80% of transformation is psychological. You’re great at managing resistance and celebrating small wins to keep the team empowered. * You Thrive in the Storm: Messy data and legacy processes don't intimidate you—they energize you. You’re motivated by bringing order to complexity. What Success Looks Like * Milestone Mastery: Completing the Q1-Q4 Roadmap with minimal variance and no operational downtime. * High Adoption: Seeing a 90% adoption rate of new tools and processes within 60 days of launch. * System Synergy: Achieving a state where data flows from Recruitment to Payroll without manual intervention. What to expect in the hiring process * A preliminary phone call with one of our recruiters. * A 60 minute interview with the hiring manager, our Head of People Operations. * An interview with our Chief People Officer * An interview with our Group COO Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As the Director, Customer Experience (CX) Strategy at GitLab, you will lead the team responsible for shaping the strategic direction of our post-sales organization and turning complex customer, market, and business signals into clear decisions that improve retention, expansion, adoption, and long-term customer value.  This role is a direct business partner to our Chief Customer Officer (CCO) and supports our Global Customer Experience organization which encompasses Customer Success, Renewals, and Professional Services. It focuses on business planning, lifecycle design, coverage/segmentation strategy, executive decision support, strategic programs, and performance insight across the customer journey. Success in this role means owning several high-priority cross-functional initiatives, leading the strategy function effectively, and helping the business make better decisions through strong analysis, planning, and structured execution.  WHAT YOU’LL DO * Set the vision and priorities for the CX Strategy function, aligning strategic programs, analytics, and planning around customer lifecycle outcomes and GitLab business priorities. * Own annual planning and in-year strategic cadences for CX, including business planning, coverage and segmentation decisions, headcount and investment proposals, executive reviews, and priority-setting across Customer Success, Renewals, and Professional Services. * Develop and evolve business models, KPI frameworks, and executive decision support for CX leadership so the organization can make better tradeoffs around customer health, retention, expansion, and growth efficiency. * Lead high-priority cross-functional initiatives from ideation through implementation, bringing structure to ambiguous problems and driving alignment across CX, Sales, Finance, Product, Revenue Operations, and Data teams. * Shape customer lifecycle strategy, including journey design, handoffs, engagement models, and program recommendations that improve customer outcomes and field effectiveness. * Partner with Product and customer-facing leaders to bring voice-of-customer insights, adoption signals, and customer feedback into roadmap discussions, program design, and strategic decision-making. * Define the strategic requirements and business cases that inform systems, tooling, reporting, and process changes, in partnership with CX Operations and Revenue Technology leaders. WHAT YOU’LL BRING * Progressive experience in strategy, analytics, customer success, renewals, revenue operations, consulting, and/or business planning roles in a B2B SaaS environment. * Strong business acumen with the ability to connect customer lifecycle strategy to operating metrics, planning decisions, financial considerations, and go-to-market outcomes. * Demonstrated success leading cross-functional initiatives and influencing without direct authority across multiple senior stakeholder groups. * Experience hiring, developing, and leading high-performing distributed teams. * Strong analytical and problem-solving skills, including the ability to interpret complex data and translate it into clear recommendations, business cases, and strategic decisions. * Fluency with key CX and GTM systems and analytical tools such as Salesforce, Gainsight, BI tools, spreadsheets, and SQL, along with comfort defining business requirements for data and tooling investments. * Excellent written and verbal communication skills, including the ability to create executive-ready documents, decks, proposals, and recommendations. * Comfort operating in an all-remote, asynchronous, values-driven environment with a high degree of ownership, iteration, and transparency. ABOUT THE TEAM The CX Strategy team is a small, high-impact partner to the broader Customer Experience organization, focused on steering the end-to-end customer journey from purchase through adoption, renewal, expansion, and advocacy. The team works across strategy, analytics, planning, and cross-functional programs to help CX leaders make better decisions, prioritize investments, and improve customer and business outcomes.   The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000—$285,600 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.