Lead, People Business Partner (PBP)

Moniepoint

Who we are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. JOB PURPOSE The People Business Partner (PBP) serves as a strategic partner to business leaders, driving the alignment of people strategy with business priorities. This role exists to ensure that every people-related initiative, from performance enablement and workforce planning to leadership effectiveness is executed with precision, empathy, and measurable impact. Beyond traditional HR delivery, the PBP acts as a trusted advisor, shaping organizational health and fostering a culture of accountability, engagement, and inclusion. The role bridges the gap between business needs and people solutions, ensuring that talent is positioned as a key enabler of growth and innovation. KEY RESPONSIBILITIES * Partner with business leaders to translate organizational goals into actionable people plans that drive capability, performance, and retention. * Lead workforce planning and organizational design discussions to ensure the right structure, roles, and talent are in place to meet current and future needs. * Coach and influence leaders on talent strategy, performance management, and employee engagement to strengthen leadership effectiveness and team culture. * Act as a trusted advisor on employee relations matters, ensuring fair, consistent, and business-aligned resolutions in collaboration with the Employee Relations COE. * Partner with the Talent Management and Total Rewards teams to implement talent programs, learning initiatives, and reward structures that support performance and growth. * Analyze people data and insights to identify trends, risks, and opportunities, presenting data-driven recommendations to business leaders. * Champion change management and communication strategies that support transformation, adoption, and continuous improvement within business units. * Ensure compliance with internal policies and local labor laws while promoting a positive, high-performance culture. QUALIFICATIONS * 2–4 years of progressive HR experience, including at least 2 years in a Business Partnership or advisory capacity. * Demonstrated experience working in fast-paced, matrixed, or multinational environments. * Strong understanding of core HR functions — performance management, employee relations, organizational design, and workforce planning. * Proven ability to use HR data and analytics to inform decision-making PREFERRED QUALIFICATIONS * Experience supporting technical or commercial business units in a fintech, banking, or tech environment. * Demonstrated success influencing senior stakeholders and leading complex change initiatives. About You * You’re a strategic thinker who sees the big picture but executes with precision. * You build trust quickly and communicate with empathy, clarity, and confidence. * You thrive in ambiguity and can balance multiple stakeholders with ease. * You’re data-driven — you make decisions grounded in insight, not intuition. * You’re committed to continuous improvement, always seeking better ways to drive business impact through people. WHAT SUCCESS LOOKS LIKE  * You have established yourself as a trusted advisor to senior business leaders, influencing key people and organizational decisions. * Business units under your support demonstrate improved engagement, retention, and performance outcomes. * You’ve delivered a measurable improvement in workforce planning accuracy and performance management effectiveness. * Leaders actively seek your input on strategic and people-related matters, not just HR processes. * You’ve successfully embedded at least one COE-led initiative (e.g., new policy, performance framework, or ER process) within your business unit with strong adoption and feedback.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As the Director, Customer Experience (CX) Strategy at GitLab, you will lead the team responsible for shaping the strategic direction of our post-sales organization and turning complex customer, market, and business signals into clear decisions that improve retention, expansion, adoption, and long-term customer value.  This role is a direct business partner to our Chief Customer Officer (CCO) and supports our Global Customer Experience organization which encompasses Customer Success, Renewals, and Professional Services. It focuses on business planning, lifecycle design, coverage/segmentation strategy, executive decision support, strategic programs, and performance insight across the customer journey. Success in this role means owning several high-priority cross-functional initiatives, leading the strategy function effectively, and helping the business make better decisions through strong analysis, planning, and structured execution.  WHAT YOU’LL DO * Set the vision and priorities for the CX Strategy function, aligning strategic programs, analytics, and planning around customer lifecycle outcomes and GitLab business priorities. * Own annual planning and in-year strategic cadences for CX, including business planning, coverage and segmentation decisions, headcount and investment proposals, executive reviews, and priority-setting across Customer Success, Renewals, and Professional Services. * Develop and evolve business models, KPI frameworks, and executive decision support for CX leadership so the organization can make better tradeoffs around customer health, retention, expansion, and growth efficiency. * Lead high-priority cross-functional initiatives from ideation through implementation, bringing structure to ambiguous problems and driving alignment across CX, Sales, Finance, Product, Revenue Operations, and Data teams. * Shape customer lifecycle strategy, including journey design, handoffs, engagement models, and program recommendations that improve customer outcomes and field effectiveness. * Partner with Product and customer-facing leaders to bring voice-of-customer insights, adoption signals, and customer feedback into roadmap discussions, program design, and strategic decision-making. * Define the strategic requirements and business cases that inform systems, tooling, reporting, and process changes, in partnership with CX Operations and Revenue Technology leaders. WHAT YOU’LL BRING * Progressive experience in strategy, analytics, customer success, renewals, revenue operations, consulting, and/or business planning roles in a B2B SaaS environment. * Strong business acumen with the ability to connect customer lifecycle strategy to operating metrics, planning decisions, financial considerations, and go-to-market outcomes. * Demonstrated success leading cross-functional initiatives and influencing without direct authority across multiple senior stakeholder groups. * Experience hiring, developing, and leading high-performing distributed teams. * Strong analytical and problem-solving skills, including the ability to interpret complex data and translate it into clear recommendations, business cases, and strategic decisions. * Fluency with key CX and GTM systems and analytical tools such as Salesforce, Gainsight, BI tools, spreadsheets, and SQL, along with comfort defining business requirements for data and tooling investments. * Excellent written and verbal communication skills, including the ability to create executive-ready documents, decks, proposals, and recommendations. * Comfort operating in an all-remote, asynchronous, values-driven environment with a high degree of ownership, iteration, and transparency. ABOUT THE TEAM The CX Strategy team is a small, high-impact partner to the broader Customer Experience organization, focused on steering the end-to-end customer journey from purchase through adoption, renewal, expansion, and advocacy. The team works across strategy, analytics, planning, and cross-functional programs to help CX leaders make better decisions, prioritize investments, and improve customer and business outcomes.   The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000—$285,600 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Moniepoint

Who we are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. JOB PURPOSE The Payroll Specialist provides essential, high-precision support in delivering timely and accurate payroll across Moniepoint’s global markets. you will ensure that our international workforce is paid accurately and on time. You are the guardian of payroll data integrity, a key point of contact for employee queries, and a champion of compliant financial reporting. KEY RESPONSIBILITIES * Global Payroll Execution & Validation * End-to-End Processing: Prepare, validate, and record payroll inputs across all active platforms in India and UK, ensuring local nuances and regional labor laws are respected. * Accuracy & Reconciliation: Execute rigorous monthly cycles, including variance reviews, accuracy checks, and reconciliation of payroll feeders to the general ledger. * HRIS Synchronization: Audit and validate that employee lifecycle changes (hires, terminations, promotions) are mirrored accurately between HRIS and payroll systems. Partner with business leaders to operationalize people plans, ensuring alignment with organizational goals and talent priorities * Compliance, SOX & Statutory Oversight * SOX Compliance & Controls: Maintain and adhere to SOX-compliant workflows, ensuring all payroll activities follow established internal controls, approval hierarchies, and strict audit trails. * Statutory Submissions: Support the timely filing of PAYE, pensions, taxes, and other local statutory requirements across all operating jurisdictions. * Audit Readiness: Assist in producing detailed schedules and documentation for internal and external audits, ensuring a "zero-findings" environment. * Stakeholder Management & Optimization * Employee Experience: Respond to payroll-related inquiries with professional clarity, maintaining high satisfaction through timely and empathetic communication. * Third-Party Management: Coordinate with payroll providers and third-party vendors to ensure service level agreements (SLAs) are met. * Process Improvement: Troubleshoot data discrepancies and collaborate with HRIS and Finance teams to automate manual tasks and maintain updated process documentation (SOPs). QUALIFICATIONS * Experience: 4 or more years of dedicated payroll or HR operations experience in a professional environment. * Systems Fluency: Hands-on familiarity with global payroll platforms such as Payfit, Gusto, Monnify, Razorpay, or similar cloud-based tools. * Analytical Prowess: Strong attention to detail and advanced confidence working with spreadsheets, complex data sets, and financial numbers. * Analytical mindset with ability to interpret data trends. PREFERRED QUALIFICATIONS * International Scope: Prior experience supporting multi-entity and multi-currency payroll environments. * Regional Expertise: A basic understanding of payroll requirements across India, UK. * Regulatory Knowledge: Familiarity with maintaining internal controls (SOX) within a payroll operations context. About You * Precise & Dependable: You are organized by nature and take deep pride in "getting it right the first time." * Effective Communicator: You translate complex payroll data into clear, helpful support for colleagues and employees alike. * Growth-Oriented: You are eager to deepen your technical payroll expertise across multiple platforms and stay ahead of global compliance trends. * Trustworthy: You handle sensitive data with the highest level of confidentiality and professional integrity. What to expect in the hiring process * A preliminary phone call with one of our recruiters. * A 60 minute interview with the hiring manager, Senior Manager, Lead Global Payroll Operations and Reporting. * An interview with our Head of People Operations Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.