Project Support Manager (m/w/d)

elexon

DEINE MISSION Du suchst eine abwechslungsreiche Aufgabe, bei der Du wirklich mitanpacken kannst? Der Aufbau von Ladesäulen bringt täglich neue und unterschiedliche Aufgaben mit sich. Bei uns arbeitest Du nicht nur starre Checklisten ab. Wenn Du einen Job suchst, bei dem Du mitdenken, Probleme eigenständig lösen und Schritt für Schritt mehr Verantwortung übernehmen kannst, passt Du perfekt in unser Support-Team. * Customer Care: Du bist die kompetente Stimme für unsere nationalen und internationalen Kunden und Partner in Deutsch und Englisch * Problem Solving: Technische Tickets löst Du eigenverantwortlich und strukturiert * Project Support: Du hältst den Projektleitern den Rücken frei und bereitest System-Inbetriebnahmen optimal vor * Data Management: Du hältst unsere Kundendaten im CRM-System sauber und up to date * Knowledge Base: Du teilst Dein Wissen und baust unsere interne Wissensdatenbank aktiv mit auf DEIN ENERGIEGELADENES PROFIL * Berufsausbildung: Eine abgeschlossene Ausbildung im Bereich Elektro- oder Energietechnik, eine kaufmännische Ausbildung mit hoher Technikaffinität oder eine vergleichbare  * Fachwissen: Idealerweise hast Du schon erste Erfahrungen im Bereich E-Mobilität gesammelt. Der sichere Umgang mit dem PC (MS Windows und Office) ist für Dich selbstverständlich. * Sprachkenntnisse: Du kommunizierst sicher auf Deutsch und Englisch in Wort und Schrift, um Dich auch mit unseren internationalen Partnern gut abzustimmen. * Arbeitsweise: Du arbeitest gerne selbstständig, bist flexibel und hast Freude daran, Dich in neue technische Themen einzuarbeiten. * Persönlichkeit: Ein offenes, ehrliches Auftreten sowie Zuverlässigkeit und echte Teamfähigkeit zeichnen Dich aus. ENERGIE FÜR DEINEN ERFOLG Gestalte die E-Mobilität von morgen mit uns: Bei uns hast Du die Möglichkeit, die Zukunft der E-Mobilität aktiv mitzugestalten und ein zukunftsträchtiges Geschäftsfeld zum Leben zu erwecken. Herausfordernde Aufgaben & Entwicklungsperspektiven: Wir bieten Dir herausfordernde Aufgaben mit vielfältigen Perspektiven zur persönlichen und beruflichen Entwicklung. Unsere zugeschnittenen Weiterbildungsmöglichkeiten unterstützen Dich dabei, Deine Karriere voranzutreiben. Motiviertes Team & dynamische Arbeitsweise: Du arbeitest in einem motivierten Team mit flachen Hierarchien, eigenverantwortlicher Arbeitsweise und schnellen Entscheidungswegen. Kollegiales Teamwork und eine offene Arbeitsatmosphäre sind uns besonders wichtig. Flexibles Arbeiten & Workation: Wir bieten Dir ein flexibles Arbeitszeitmodell mit der Möglichkeit zum mobilen Arbeiten und Workation. Unsere besonderen Leistungen für Dich: * Bezuschusste Mitgliedschaft im Urban Sports Club für Deine Fitness * Möglichkeit, ein Business Bike über Dein Gehalt zu leasen * Betriebliche Altersvorsorge für Deine Zukunftssicherheit * Wallboxen zu attraktiven Mitarbeiterkonditionen für Dein E-Auto   Urlaub & Extras: Du erhältst 30 Tage Urlaub, um dich zu erholen und deine Seelen baumeln zu lassen. Team-Events & After-Work: Regelmäßige Team-Events und After-Work-Come-Togethers stärken unser Teamgefühl und sorgen für eine angenehme Arbeitsatmosphäre. Dog-Friendly Office: Unser Büro ist hundefreundlich und unsere Feel-Good-Manager sorgen für eine angenehme Arbeitsumgebung.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Manager, CX Services Operations at GitLab, you will lead the operational teams that power our post-sales services motion. This is a people leadership role responsible for managing and developing a team of operations professionals across two domains: Professional Services (PS) Operations and Customer Success Management & Advocacy (CSMA) / Success Tiers Operations. As the business scales and organizational scope expands, this role requires a leader who can own processes around forecasting, resource management, and financial operations while building a team capable of sustaining them. Reporting to the Senior Director of Revenue Operations, you will be a critical connector between the CX Services organization and the teams that enable it. You will partner closely with other Revenue Strategy & Operations teams, Finance, and Sales to ensure that CX Services operational needs are clearly defined, well-represented, and executed with precision. You will thrive in GitLab's all-remote, values-driven environment, where documentation, iteration, and cross-functional partnership are core to how we work. What you'll do * Lead, manage, and develop a team of operations professionals across PS Ops and CSMA / Success Tiers Ops * Partner with Revenue Technology to represent and prioritize CX Services operational requirements for Professional Services and Customer Success systems, including Gainsight, Salesforce, and PS project management platforms, and serve as the CX Services voice in tool evaluation and enhancement discussions * Build and maintain strong cross-functional partnerships with Revenue Strategy & Operations (RSO), Finance, and Sales to operationalize go-to-market initiatives, translate CX Services requirements into data and process solutions, and drive resolution of escalated operational issues * Establish and maintain operational cadences including forecast reviews, PS delivery health reporting, and CSMA pipeline hygiene that support CX Services leadership's ability to manage risk and act on customer data * Partner with Revenue Analytics to deliver reporting and data views that connect team performance to business outcomes, including PS utilization, CSMA health metrics, and Success Tiers adoption * Lead and contribute to PS financial operations, including project-level margin tracking, rate card management, and revenue recognition compliance across T&M, fixed-fee, and blended engagement structures * Drive improvement in PS and CSMA bookings and revenue forecasting processes, reducing reliance on manual aggregation and building toward a connected pipeline-to-delivery view that supports confident in-quarter decision-making * Support PS portfolio and offering management, including service catalog governance, pricing and packaging currency, and ensuring fixed-fee structures remain aligned to evolving customer and market needs * Partner with CSMA leadership to operationalize Success Tiers delivery, supporting capacity planning, coverage model design, and the data infrastructure needed to track tier performance and customer outcomes What you'll bring * Demonstrated progressive experience across Professional/CX Services operations and, with direct ownership of outcomes in each domain * Proven people management experience, including the ability to develop and retain a distributed team in a fast-paced SaaS environment * Fluency with Customer Success and Professional Services systems including Gainsight, Salesforce, and PS project management platforms such as Kantata * Working knowledge of PS financial operations, including margin tracking, rate card structures, and revenue recognition considerations across T&M, fixed-fee, and blended engagement types * Demonstrated ability to lead cross-functional initiatives, influence without direct authority, and translate ambiguous business questions into clear process, reporting, or systems solutions * Comfort building and improving foundational operational processes in a scaling environment, where not everything is defined and the ability to move from ambiguity to structure is essential About the team The CX Services Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Professional Services and CSMA / Success Tiers teams to operate at scale. This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the services delivery lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity. HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave  * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200—$208,800 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

PawaPay

Who is PawaPay PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in scale-up mode, with ambitious growth plans across multiple African markets. Our vision is to simplify business for companies and consumers in Africa and we do that by ensuring that payments simply work, at scale, despite fragmentation and complexity that exists on the Continent. Through our payments API we already facilitate over 4 million transactions a day across 20 countries in Sub-Saharan Africa.  We are the largest PSP on the Continent for the processing of mobile money payments, and have positioned ourselves well to lead the payment space as it grows over the next decade. At PawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia. The role We are introducing a single, disciplined way of running cross-functional projects: clear ownership, one source of truth, and reliable visibility. This is the role that makes it work. You will own the delivery system across the business — intake, coordination, visibility, prioritisation support and escalation — while the teams who do the work retain ownership of their own projects. This is deliberately a standalone senior role reporting to the COO. It is not the head of a Project Management Office and it is not the first hire of a growing PMO. There is no team to build and no governance bureaucracy to stand up. We are looking for a strong operator who runs a system and drives discipline, not an empire-builder. The core delivery workspace is in the process of being launched in ClickUp and an MVP will be in initial use when you join; your job is to run it, refine it, and make it indispensable — not to build it from a blank page. What you are accountable for; You are accountable for the integrity of the delivery system and for ensuring that no delivery risk reaches leadership without warning. In practice, the principle is simple: no surprises, not no slips. Projects will slip — often for external reasons we do not control. If a project slips and leadership saw it coming and made a conscious call, you have done your job. If a project slips and it blindsides us, that is a failure of the role, whatever the underlying cause. You surface risk early and clearly; the authority to act on it sits with line managers and the executive. You are not accountable for the delivery outcome of any individual project. Accountability for delivery is held at task level by the person who owns each task, and overall project ownership stays with the intake owner (Sales Executive, Account Manager or Functional Lead). You are the framework and the safety net, not a substitute driver. What you own day to day * Intake. The integrity of the intake process — ensuring every project enters with a clear, complete brief and a named owner before work begins, and that the AI-assisted intake tooling is used and kept useful. * Single source of truth. Keeping a single, trusted, centralised view of every project in ClickUp, so that business owners and leadership never need to request an ad hoc status update and no team needs its own shadow tracker. * Prioritisation support. Supporting leadership dialogue on prioritisation and bottleneck management — preparing the portfolio view, helping facilitate the session, and ensuring it produces a force-ranked list with an explicit de-prioritised column that is logged and communicated.  * Escalation. Spotting blockers and stalling tasks early, flagging them to the responsible line manager within the agreed window, and escalating to the COO where they are not resolved. * Cross functional bridge. Maintaining a clean interface with different departments within the organisation, ensuring fast alignment, clarity on project deliverables and timelines, and efficient delivery across the organisation at large. Build fantastic relationships with all collaborators in the organisation, encouraging their collaboration and buy in on project management activities.  * Active coordination. Actively coordinating the highest-priority projects hands-on, while ensuring the rest run correctly through the framework via their owners. * Reporting and AI. Stewarding the AI-assisted intake and reporting capability, and turning the maintained ClickUp data into the business reports and dashboards as necessitated by business owners. Adopting an AI first mindset as we optimise and improve the way in which we run cross functional projects.  * Improvement. Refining the delivery framework and ClickUp workspace as real use exposes what needs to change — continuous, pragmatic improvement, never process for its own sake. What you do not own To keep the role sharp, it is as important to be clear on what sits outside it: * Delivery outcomes of individual projects — these sit with task owners and intake owners. * Line management of delivery teams — tool discipline and performance are enforced by each person’s own line manager, not by you. * Product and Engineering roadmaps, workflows or daily task management. * Building a PMO, hiring a team, or introducing governance gates. Possible growth on our project management team is a future decision for the COO, contingent on evidence — not an expectation of this role. How the role is measured You will be measured on the health of the delivery system and on early warning, not on outcomes you do not control. The primary measures are: * Early risk surfacing. Surprise rate — missed commitments that reach leadership with no prior formal flag (target: zero). * Trusted visibility. Shadow trackers retired and ad hoc status requests to teams eliminated. * Escalation working. Blocker age and share of escalations actioned within the agreed window. * Prioritisation calls are clear. We have a clear view on priority decisions made and a known understanding of what we are de-prioritising when prioritising new initiatives.  * Intake quality. Projects entering with a complete brief and named owner; low rate of major scope rework after kickoff. These measures tighten over the first months as flow builds and a baseline is established. Internal cycle time — time spent in the stages PawaPay controls, measured separately from external wait — is the initiative’s longer-term north star that this role stewards, reviewed at six months. Alongside the metrics, success means the teams who do the work experience you as someone who makes their projects easier, not as overhead who chases them. What we are looking for * Experience. Significant experience delivering and coordinating complex, cross-functional projects — ideally in fintech, payments, or another regulated, partner-dependent environment. * Operator, not administrator. A track record of bringing order to ambiguity: standing up ways of working, driving adoption, and holding discipline without formal authority over the people involved. * Tooling and AI. Fluency with ClickUp (or a comparable platform) and Slack, plus confidence with Google Workspace. AI-native in how you work — you use tools like Claude to reduce manual effort, not to replace judgement. * Domain. Experience delivering merchant integrations, client onboarding or API implementation projects is highly desirable; experience across multiple African markets is a plus. * Method. Relevant certification (PMP, PRINCE2, AgilePM, Scrum) is welcome but secondary to demonstrated ability to make delivery work in a fast-moving, dependency-heavy business. Key competencies * Exceptional stakeholder management and influence without authority.  * Strong cross-functional coordination.  * Sharp risk anticipation and problem-solving.  * Clear, credible communication with everyone from specialists to the executive team.  * Comfort operating with high autonomy in a fast-paced, ambiguous, high-growth environment.  * A genuine bias toward ownership and toward keeping processes proportionate. Why PawaPay? * Help improve financial access in Africa * Being part of an amazing team that shapes company’s culture as a great place to be * An ambitious, talented, and diverse team who always has your back * We grow fast, and you will grow fast with us * Competitive remuneration * 35 days of paid leave per year (inclusive of public holidays) and more.