Technical Support Specialist – E-Mobility / Technischer Customer Service Manager (m/w/d)

Moniepoint

Who we are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. JOB PURPOSE The Payroll Specialist provides essential, high-precision support in delivering timely and accurate payroll across Moniepoint’s global markets. you will ensure that our international workforce is paid accurately and on time. You are the guardian of payroll data integrity, a key point of contact for employee queries, and a champion of compliant financial reporting. KEY RESPONSIBILITIES * Global Payroll Execution & Validation * End-to-End Processing: Prepare, validate, and record payroll inputs across all active platforms in India and UK, ensuring local nuances and regional labor laws are respected. * Accuracy & Reconciliation: Execute rigorous monthly cycles, including variance reviews, accuracy checks, and reconciliation of payroll feeders to the general ledger. * HRIS Synchronization: Audit and validate that employee lifecycle changes (hires, terminations, promotions) are mirrored accurately between HRIS and payroll systems. Partner with business leaders to operationalize people plans, ensuring alignment with organizational goals and talent priorities * Compliance, SOX & Statutory Oversight * SOX Compliance & Controls: Maintain and adhere to SOX-compliant workflows, ensuring all payroll activities follow established internal controls, approval hierarchies, and strict audit trails. * Statutory Submissions: Support the timely filing of PAYE, pensions, taxes, and other local statutory requirements across all operating jurisdictions. * Audit Readiness: Assist in producing detailed schedules and documentation for internal and external audits, ensuring a "zero-findings" environment. * Stakeholder Management & Optimization * Employee Experience: Respond to payroll-related inquiries with professional clarity, maintaining high satisfaction through timely and empathetic communication. * Third-Party Management: Coordinate with payroll providers and third-party vendors to ensure service level agreements (SLAs) are met. * Process Improvement: Troubleshoot data discrepancies and collaborate with HRIS and Finance teams to automate manual tasks and maintain updated process documentation (SOPs). QUALIFICATIONS * Experience: 4 or more years of dedicated payroll or HR operations experience in a professional environment. * Systems Fluency: Hands-on familiarity with global payroll platforms such as Payfit, Gusto, Monnify, Razorpay, or similar cloud-based tools. * Analytical Prowess: Strong attention to detail and advanced confidence working with spreadsheets, complex data sets, and financial numbers. * Analytical mindset with ability to interpret data trends. PREFERRED QUALIFICATIONS * International Scope: Prior experience supporting multi-entity and multi-currency payroll environments. * Regional Expertise: A basic understanding of payroll requirements across India, UK. * Regulatory Knowledge: Familiarity with maintaining internal controls (SOX) within a payroll operations context. About You * Precise & Dependable: You are organized by nature and take deep pride in "getting it right the first time." * Effective Communicator: You translate complex payroll data into clear, helpful support for colleagues and employees alike. * Growth-Oriented: You are eager to deepen your technical payroll expertise across multiple platforms and stay ahead of global compliance trends. * Trustworthy: You handle sensitive data with the highest level of confidentiality and professional integrity. What to expect in the hiring process * A preliminary phone call with one of our recruiters. * A 60 minute interview with the hiring manager, Senior Manager, Lead Global Payroll Operations and Reporting. * An interview with our Head of People Operations Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Raus

DEIN JOB BEI RAUS. As a Guest Experience Agent, you are the first point of contact for our guests - digital, empathetic and solution-oriented. You accompany them before, during and after their stay and ensure that their experience is smooth and special.  We are looking for someone to join our team for at least 16 hours per week. WHAT YOU CAN EXPECT: * Support and communicate with our guests and partners via WhatsApp, e-mail, chat and, if necessary, telephone * Processing inquiries about bookings, arrivals & departures, special requests and feedback * You are the first point of contact for urgent problems or emergencies occuring at our remote cabins * You handle guest inquiries of technical nature, follow-up questions about the cabin stay, as well as complaints and other feedback * Be part of a growing hospitality tech start-up company * Work closely with internal teams (e.g. Operations, Marketing, Tech) * Support the quality assurance of our guest processes, improve usage of AI and automated processes  DEIN PROFIL. * Experience in customer service, ideally in the hotel, tourism or hospitality industry * You have a real heart for guests, speak their language - and can also deal with challenging situations professionally * you are motivated to support our guests with all matters - no matter, if tech- or quality related * Very good written and spoken German (C1+), good English skills * Experience in working with Slack, Notion and CRM tools * Structured way of working, reliability and an eye for detail * You have a digital affinity, are a team player and enjoy working remotely WARUM RAUS? What we offer you: * A meaningful role in a growing, sustainable hospitality company * 100% remote work in a motivated team * Digital work environment  * Flexibility to enhance work-life-balance

Calendly

WHAT’S IN IT FOR YOU?  Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. A DAY IN THE LIFE You’ll report to the Director of Analytics and serve as the connective tissue across Calendly’s Analytics organization. Our teams generate valuable insights across Product Analytics, Reporting Analytics, Marketing Analytics, and Data Science. But insights only create value when they influence decisions. This role exists to bridge the gap between analytical output and business action. You’ll partner closely with analysts, analytics leaders, and business stakeholders to understand the underlying drivers behind findings, connect patterns that may not be visible within a single team or analysis, and identify the most important implications for the business. You’ll help determine what matters, why it matters, and what actions leaders should consider as a result. You are not responsible for conducting analyses yourself. Instead, you’ll synthesize findings across the organization, connect them to broader business strategy and performance, and ensure they are communicated in ways that drive understanding, alignment, and action. This is not a reporting or dashboarding role. It is a strategic synthesis, storytelling, and influence role focused on increasing the visibility, usability, and business impact of Calendly’s analytics investments. ON A TYPICAL DAY, YOU’LL: * Partner with Analytics teams and business leaders to understand emerging trends, identify the most important business implications, and shape narratives around high-impact findings. * Synthesize insights across Product Analytics, Reporting Analytics, Marketing Analytics, and Data Science, connecting findings to broader business strategy, customer behavior, product performance, and company goals. * Create executive-ready communications including decision briefs, presentations, strategic memos, planning materials, and leadership updates. * Curate and maintain recurring insight communications, including weekly and monthly business reviews, executive summaries, and stakeholder updates. * Ensure critical insights reach the right audiences—from the board and executive team to functional leaders and the broader organization—in formats that drive alignment and decision-making. * Develop foundational materials that improve organizational understanding of key business drivers, metrics, customer behaviors, and strategic priorities. * Establish standards and best practices for analytics storytelling, insight packaging, discoverability, and communication quality across the Analytics organization. * Help Analytics teams leverage AI and emerging tools to scale communications while maintaining editorial quality and analytical rigor. WHAT DO WE NEED FROM YOU? BASIC QUALIFICATIONS * 8+ years of experience in strategy, business operations, consulting, analytics enablement, product operations, research synthesis, or similar roles that translate complex information into business decisions. * Exceptional written and verbal communication skills, with the ability to simplify complex concepts without losing nuance and adapt messaging for audiences ranging from individual contributors to executive leadership. * Strong business acumen and analytical curiosity, with the ability to engage deeply with analytical findings, identify the most important insights, and connect them to broader company strategy, customer behavior, and business performance. * Demonstrated experience creating executive-level narratives, recommendations, and decision-support materials from analytical, technical, or operational inputs. * Experience working cross-functionally with analytics, product, GTM, finance, operations, and executive stakeholders. * Strong organizational and prioritization skills, with the ability to manage multiple concurrent projects and stakeholders. * High degree of ownership and comfort operating in ambiguous, fast-changing environments. PREFERRED QUALIFICATIONS * Experience in management consulting, business strategy, chief of staff, business operations, analytics leadership, or similar strategic roles. * Experience supporting executive leadership teams, strategic planning processes, board reviews, or company-level business reviews. * Familiarity with analytics workflows, experimentation, metrics, forecasting, and data-informed decision-making environments. * Track record of increasing the visibility, adoption, and business impact of analytical work across multiple functions. * Familiarity with AI tools for content creation and knowledge management, including appropriate use cases and quality controls. This role may require occasional travel for company events, team collaboration, or offsites. Tier 1 Salary Hiring Range $173,027—$203,561 USD Tier 2 Salary Hiring Range $158,608—$186,597 USD Tier 3 Salary Hiring Range $144,189—$169,634 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: * Tier 1: San Francisco, CA, San Jose, CA, New York City, NY * Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. * Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.