Renewals Manager - Australia

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms. Where we Work  Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. We're excited to share that this is a hybrid position! You'll join us in the office two days a week and enjoy the flexibility of remote work on the other days. We can't wait to welcome you to our team!   About this role: We are looking for an Enterprise Renewals Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.   The Renewal Manager will proactively manage a portfolio of 150+ client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.   What you’ll be doing: * Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and  recommended course corrections * Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription * Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client * Leverage the renewal activity to promote upsells alongside Account Executives * Directly negotiate all terms with client procurement teams * Prepare proposals, including renewal rate calculations, and contract preparation * Work closely with Finance and Legal teams to ensure all contracts are accurate * Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy * Respond to questions from Customer Success Managers, Account Executives and UFB leadership on any aspect of the renewal * Maintain a 4-month rolling forecast and track sales activity in SFDC QUALIFICATIONS: * 3-4 years of B2B SaaS renewals experience working with Enterprise customers and comfortable managing deal sizes >$100k * Ability to negotiate terms for complex deals while maintaining great client relationships * Superior time management skills; excellent attention to detail * Solid experience managing clients with Salesforce.com, Gainsight a plus * Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes * Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together * Additional 2nd language: Arabic, Spanish or Italian Posting Date: 6th July 2026 Application Window: We anticipate the application window will be open until 17th August 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.    WHY WORK HERE? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.  OUR BENEFITS START WITH U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.  Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.   At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!    To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Information regarding data privacy is available within the Udemy Careers Privacy Notice.

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms. Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. ABOUT YOUR SKILLS * Enterprise Renewal Ownership: You independently manage high-value, complex books of business from early engagement through to close. You confidently lead high-stakes conversations across pricing, contracting, and procurement, expertly balancing ARR protection and contract quality with customer trust. * Forecasting Discipline: You possess a deep understanding of SaaS metrics (including ARR, GRR, NRR, and churn) and leverage this knowledge to maintain an accurate, objective rolling forecast. You clearly communicate pipeline movement, risk, and expected outcomes to leadership. * Cross-Functional Influence: You partner seamlessly across Sales, Customer Success, Legal, Deal Desk, and Finance to drive alignment and navigate ambiguity. You effectively execute complex renewal strategies and drive initiatives to completion without relying on direct authority. * Analytical Problem Solving: You excel at evaluating complex retention data to identify root causes of churn risk, translating insights into actionable recommendations. Additionally, you develop talent through mentorship and feedback, creating a culture of clarity and accountability. ABOUT THIS ROLE The Senior Renewals Manager will play a critical role in driving Udemy’s continued growth and revenue retention across our North America enterprise customer base. This individual will own a portfolio of complex enterprise renewals, protect and expand recurring revenue, identify risk early, and lead customers through a disciplined and consultative renewal motion. This is a senior individual contributor role for someone who can quickly understand the business, operate with a high degree of ownership, and manage renewal outcomes across multiple stakeholders, priorities, and commercial variables. The Senior Renewals Manager will partner closely with Customer Success, Sales, Legal, Deal Desk, Finance, Revenue Operations, and executive stakeholders to create a consistent, strategic, and high-quality customer renewal experience. The ideal candidate brings strong commercial judgment, executive presence, forecasting discipline, negotiation skill, financial acumen, and the ability to manage complex customer conversations with clarity and confidence. WHAT YOU’LL BE DOING * Lead the end-to-end renewal sales cycle for a strategic portfolio of enterprise accounts, executing established playbooks while applying senior-level judgment to ensure predictable, on-time closures. * Develop and execute customer-specific negotiation strategies for pricing, packaging, and concessions that aggressively protect ARR and minimize attrition while preserving long-term customer trust. * Build multi-threaded relationships across customer organizations—including procurement, legal, and executive sponsors—to deeply understand business objectives, reinforce platform value, and proactively mitigate churn risks. * Maintain a highly accurate rolling forecast and exceptional CRM hygiene, providing leadership with clear, data-driven visibility into pipeline movement, renewal sentiment, and strategic blockers. * Partner closely with Sales, Customer Success, Legal, Deal Desk, and Finance to align on account strategy and influence internal approvals, contracts, and commercial decisions without direct authority. * Analyze key retention metrics, product usage data, and market trends to assess portfolio health, surface actionable insights back to the business, and mentor peers to raise the team's overall standard of execution. WHAT YOU’LL HAVE * 6+ years of experience in renewals, enterprise sales, account management, customer success, revenue operations, or another customer-facing commercial role, preferably in a SaaS or subscription-based business. * Proven track record managing and renewing enterprise customer relationships, including complex accounts with multiple stakeholders. * Strong negotiation and objection-handling skills, including experience leading value-based renewal conversations with senior and executive-level customer stakeholders. * Demonstrated experience negotiating commercial terms, pricing changes, procurement requirements, and renewal contracts in a B2B environment. * Strong financial acumen, including the ability to understand ARR impact, contraction risk, pricing tradeoffs, concession implications, renewal quality, and forecast movement. * Strong forecasting discipline and ability to assess renewal health with accuracy and objectivity. * Experience using Salesforce or a comparable enterprise CRM to manage opportunities, forecast renewals, maintain data quality, and support pipeline inspection. * Ability to travel as needed within North America.     At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, and experience. In addition to a base salary, this role is also eligible for equity and a bonus.  Hiring Compensation Range $110,000—$137,500 USD WHY WORK HERE? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.  OUR BENEFITS START WITH U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.  Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.   At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!    To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Information regarding data privacy is available within the Udemy Careers Privacy Notice.