Renewals Manager

MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal experience for our customers across the UK, Nordics, and Benelux markets, while driving strong retention outcomes for MongoDB’s business. Success in this role requires exceptional communication and interpersonal skills, operational excellence, advanced deal formulation and negotiation experience, and the ability to build solid relationships with internal stakeholders. We are looking for a senior professional who thrives in a fast-paced, ever-changing environment and who is motivated by the opportunity to have a major impact on their team, customers, and MongoDB's business. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. WHAT YOU WILL BE DOING As a Renewal Manager at MongoDB, you will be responsible for managing the commercial renewal process for our Enterprise Growth customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our Sales and Customer Success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory. RENEWAL MANAGEMENT * Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize Renewal Rates * Work strategically on upcoming renewals, engaging with customers 120 days in advance to secure timely, predictable renewals * Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies CUSTOMER ENGAGEMENT & SERVICES ATTACHMENT * Build and maintain strong relationships with key customer stakeholders to understand their consumption patterns, business needs, and challenges * Act as a trusted commercial advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB, including the strategic integration of Professional Services DATA ANALYSIS & FORECASTING * Utilize data and reporting tools to track renewal performance, accurately forecast risk and revenue, and proactively identify at-risk accounts. Knowledge of Tableau and Salesforce are a plus! * Provide regular, detailed updates to the EMEA management team on renewal status, forecasts, and key performance metrics CROSS-FUNCTIONAL COLLABORATION * Work closely with Sales, Customer Success, Legal, and Finance to ensure a highly coordinated, frictionless approach to renewals and expansions. WE'RE LOOKING FOR SOMEONE WITH: * Experience: 5+ years of customer-facing sales, account management, or revenue-carrying experience within a fast-paced, competitive SaaS or technology environment * Track Record: A proven history of quota-carrying experience with a focus on closing renewals, managing commercial outcomes through to execution, and consistently exceeding targets (Excellence clubs, awards!) * Negotiation Skills: Strong problem-solving, organization, and commercial negotiation skills, with experience handling complex contractual terms * Communication: Outstanding verbal and written communication skills, with the ability to confidently present to a diverse, senior audience both internally and externally * Agility: The ability to effectively prioritize and manage a high volume of concurrent opportunities in a dynamic environment * Relationship Building: A natural talent for building solid, collaborative relationships with internal cross-functional teams and external stakeholders * Domain Knowledge: Prior exposure to database, cloud, and infrastructure technology is highly preferred * Location requirement: Must be based in, or willing to relocate to, Dublin, Ireland WHY JOIN NOW * A Proven Market Leader: Join a company at the absolute forefront of data innovation, recently named to the CRN Big Data 100 and experiencing massive EMEA growth (including a landmark €74M investment and expansion across Ireland) * Best-in-Class Sales Enablement: Benefit from industry-renowned sales training, onboarding bootcamps, and continuous career development programs widely praised across tech employer reviews * Highly Rated Workplace Culture: Work within a collaborative, inclusive, and high-performance environment that values diverse perspectives and offers competitive equity packages * Generous and Competitive Benefits: Enjoy robust mental health, fertility, parental leave, and flexible hybrid working models designed to support a sustainable work-life balance ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 426311

As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning. The Renewals team is an integral part of Asana's success, partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction. This role is based in our Munich office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. WHAT YOU’LL ACHIEVE * Secure and Retain Revenue: Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration. * Close Renewals: Understand customer needs and demonstrate account management capabilities to bring renewals to closure. * Engage Key Stakeholders: Partner with decision-makers to identify customer requirements, budget, core stakeholders, and approval processes while uncovering roadblocks to ensure on-time commitments. * Manage Territory Processes: Own and execute the quote-to-close processes for all renewals within an assigned territory. * Defend Market Share: Effectively defend against competitive pressures. * Forecast Accurately: Maintain and report an accurate rolling 90-day forecast of renewals. * Cross-Functional Collaboration: Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests. * Drive Process Efficiency: Assist with enhancing and improving systems and processes to increase internal operational efficiencies. ABOUT YOU * 2–5 years of experience with software/subscription renewals or account management; SaaS experience is a plus. * Fluency in German. * Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement. * Strong organizational and time-management skills, paired with precise written and verbal communication attributes. * Experience creating pricing presentations and delivering them to C-level customers. * Thrives when partnering with Sales and Customer Success teams to achieve common organizational goals. * Ability to drive momentum and on-time renewals by connecting dots at large organizations, influencing stakeholders, and driving collaboration. * Approaches work with empathy and a creative, problem-solving mindset. * Capable of balancing a complex book of business while maintaining customer satisfaction and retention in a fast-paced environment. * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. WHAT WE’LL OFFER Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €63,000 - €79,800. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.