Senior Director, Deal Desk

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Manager, CX Services Operations at GitLab, you will lead the operational teams that power our post-sales services motion. This is a people leadership role responsible for managing and developing a team of operations professionals across two domains: Professional Services (PS) Operations and Customer Success Management & Advocacy (CSMA) / Success Tiers Operations. As the business scales and organizational scope expands, this role requires a leader who can own processes around forecasting, resource management, and financial operations while building a team capable of sustaining them. Reporting to the Senior Director of Revenue Operations, you will be a critical connector between the CX Services organization and the teams that enable it. You will partner closely with other Revenue Strategy & Operations teams, Finance, and Sales to ensure that CX Services operational needs are clearly defined, well-represented, and executed with precision. You will thrive in GitLab's all-remote, values-driven environment, where documentation, iteration, and cross-functional partnership are core to how we work. What you'll do * Lead, manage, and develop a team of operations professionals across PS Ops and CSMA / Success Tiers Ops * Partner with Revenue Technology to represent and prioritize CX Services operational requirements for Professional Services and Customer Success systems, including Gainsight, Salesforce, and PS project management platforms, and serve as the CX Services voice in tool evaluation and enhancement discussions * Build and maintain strong cross-functional partnerships with Revenue Strategy & Operations (RSO), Finance, and Sales to operationalize go-to-market initiatives, translate CX Services requirements into data and process solutions, and drive resolution of escalated operational issues * Establish and maintain operational cadences including forecast reviews, PS delivery health reporting, and CSMA pipeline hygiene that support CX Services leadership's ability to manage risk and act on customer data * Partner with Revenue Analytics to deliver reporting and data views that connect team performance to business outcomes, including PS utilization, CSMA health metrics, and Success Tiers adoption * Lead and contribute to PS financial operations, including project-level margin tracking, rate card management, and revenue recognition compliance across T&M, fixed-fee, and blended engagement structures * Drive improvement in PS and CSMA bookings and revenue forecasting processes, reducing reliance on manual aggregation and building toward a connected pipeline-to-delivery view that supports confident in-quarter decision-making * Support PS portfolio and offering management, including service catalog governance, pricing and packaging currency, and ensuring fixed-fee structures remain aligned to evolving customer and market needs * Partner with CSMA leadership to operationalize Success Tiers delivery, supporting capacity planning, coverage model design, and the data infrastructure needed to track tier performance and customer outcomes What you'll bring * Demonstrated progressive experience across Professional/CX Services operations and, with direct ownership of outcomes in each domain * Proven people management experience, including the ability to develop and retain a distributed team in a fast-paced SaaS environment * Fluency with Customer Success and Professional Services systems including Gainsight, Salesforce, and PS project management platforms such as Kantata * Working knowledge of PS financial operations, including margin tracking, rate card structures, and revenue recognition considerations across T&M, fixed-fee, and blended engagement types * Demonstrated ability to lead cross-functional initiatives, influence without direct authority, and translate ambiguous business questions into clear process, reporting, or systems solutions * Comfort building and improving foundational operational processes in a scaling environment, where not everything is defined and the ability to move from ambiguity to structure is essential About the team The CX Services Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Professional Services and CSMA / Success Tiers teams to operate at scale. This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the services delivery lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity. HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave  * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200—$208,800 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Sereni

DEINE AUFGABEN * Finanzen & operative Steuerung * Vollständige GuV-Verantwortung für die zugewiesene Region * Erreichung und Übertreffen von Budget-, Umsatz- und Marktanteilszielen * Analyse monatlicher Finanzübersichten und Ableitung von Korrekturmaßnahmen * Steuerung von Cashflow-Prognosen und Ressourcenallokation über alle Gesellschaften * Initiierung von Synergie- und Kostensenkungsprojekten ohne Einfluss auf Service und Qualität * Erstellung von Budgetvorschlägen und Leistungs-Dashboards für das Senior Management * Operative Exzellenz * Überwachung und Sicherstellung der operativen Effizienz in allen Bestattungshäusern der Region * Durchführung regelmäßiger Review-Gespräche mit lokalen Unternehmern und Teamleitern * Analyse von KPIs und proaktive Ableitung von Verbesserungsmaßnahmen * Einführung von Technologielösungen zur Optimierung von Arbeitsabläufen * Förderung von Best-Practice-Austausch zwischen den Standorten * Direktes Eingreifen bei operativen Engpässen und Notfällen * Geschäftsentwicklung & M&A * Führende Rolle in der regionalen Geschäftsentwicklung: organisches Wachstum und M&A * Steuerung des Integrationsprozesses nach Unternehmensübernahmen (Personal, Immobilien, Prozesse) * Einbringen neuer M&A-Ideen und kritische Begleitung von Übernahmeprozessen * Kontinuierliche Markt- und Wettbewerbsbeobachtung sowie Ableitung strategischer Maßnahmen * Aufbau und Pflege langfristiger Beziehungen zu Stakeholdern, Kommunen, Krankenhäusern und Partnern * Führung & Teamentwicklung * Fachliche und disziplinarische Führung der Regionalmanager * Coaching, Feedback und Entwicklungspläne für leistungsstarke Mitarbeitende in Zusammenarbeit mit HR * Rekrutierung und Onboarding von lokalen Unternehmern und Teamleitern * Proaktive Nachfolgeplanung gemeinsam mit HR * Vorbildfunktion für die SERENI-Unternehmenskultur und klare Kommunikation in die gesamte Region * Compliance & Risiko * Sicherstellung der Einhaltung aller regionalen Vorschriften und Unternehmensrichtlinien * Durchführung regelmäßiger Audits und Führung eines quartalsweise geprüften Risikoregisters * Implementierung von Compliance-Schulungen für alle Mitarbeitenden in Kooperation mit HR * Vertragsmanagement in der SERENI-Systemlandschaft (MS Teams, Personio, DATEV, Lumo) DEIN PROFIL * Erfahrung & Qualifikation * Mindestens 5 Jahre Führungserfahrung in einer kundenorientierten, multi-site Organisation – idealerweise in einem sensiblen Umfeld (Bestattung, Gesundheit, Pflege, Hospitality, Einzelhandel) * Nachweisliche Erfahrung in der gleichzeitigen Leitung mehrerer Standorte und Projekte * Starke betriebswirtschaftliche Kompetenz: GuV-Verantwortung, Budgetsteuerung, Finanzanalyse * Erfahrung in Zusammenarbeit mit lokalen Behörden, sozialen Einrichtungen und externen Partnern * Bachelor-Abschluss in Wirtschaft, Finanzen oder einem verwandten Bereich (bevorzugt); kaufmännische Ausbildung mit einschlägiger Erfahrung ebenfalls willkommen * Sehr gute Deutschkenntnisse; weitere Sprachkenntnisse von Vorteil * Sicherer Umgang mit Microsoft 365, Google Suite und cloudbasierten Lösungen * Persönlichkeit & Führungsstil * Unternehmerisch denkend, ergebnisorientiert und veränderungsbereit * Empathische Führungspersönlichkeit mit diplomatischem Geschick und starker Präsenz * Analytisch präzise – mit der Fähigkeit, Finanzdaten zu lesen und daraus zu handeln * Selbstdiszipliniert, belastbar und in der Lage, auch unter Druck strukturiert zu arbeiten * Motivierende Vorbildfunktion, die Teams und Einzelpersonen begeistert und entwickelt * Proaktiver Problemlöser mit hoher intrinsischer Motivation und starkem Ownership WARUM WIR? * Unternehmerische Verantwortung: GuV Verantwortung in einer Buy&Build Organisation  * Starkes Netzwerk: Enge Zusammenarbeit im Netzwerk und mit allen Teams im Headquarter * Offene, freundliche und dynamische Firmenkultur mit flachen Hierarchien  * Flexible Arbeitsgestaltung (Remote Arbeitsplatz mit Reisetätigkeiten zu den Bestattungsinstituten) * Individuelle Weiterbildungsmöglichkeiten und berufliche Entwicklung * 30 Tage Urlaub  * Dienstwagen mit privater Nutzung * Zugang zu den Corporate Benefits - Rabatte bei über 800 namhaften Unternehmen * Jobrad-Leasing Die Position wird hauptsächlich remote aus der Region Ruhr-Westfalen, mit Reisetätigkeit zu den zu verantwortenden Bestattungsinstituten

Calendly

WHAT’S IN IT FOR YOU?  Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. A DAY IN THE LIFE You’ll report to the Director of Analytics and serve as the connective tissue across Calendly’s Analytics organization. Our teams generate valuable insights across Product Analytics, Reporting Analytics, Marketing Analytics, and Data Science. But insights only create value when they influence decisions. This role exists to bridge the gap between analytical output and business action. You’ll partner closely with analysts, analytics leaders, and business stakeholders to understand the underlying drivers behind findings, connect patterns that may not be visible within a single team or analysis, and identify the most important implications for the business. You’ll help determine what matters, why it matters, and what actions leaders should consider as a result. You are not responsible for conducting analyses yourself. Instead, you’ll synthesize findings across the organization, connect them to broader business strategy and performance, and ensure they are communicated in ways that drive understanding, alignment, and action. This is not a reporting or dashboarding role. It is a strategic synthesis, storytelling, and influence role focused on increasing the visibility, usability, and business impact of Calendly’s analytics investments. ON A TYPICAL DAY, YOU’LL: * Partner with Analytics teams and business leaders to understand emerging trends, identify the most important business implications, and shape narratives around high-impact findings. * Synthesize insights across Product Analytics, Reporting Analytics, Marketing Analytics, and Data Science, connecting findings to broader business strategy, customer behavior, product performance, and company goals. * Create executive-ready communications including decision briefs, presentations, strategic memos, planning materials, and leadership updates. * Curate and maintain recurring insight communications, including weekly and monthly business reviews, executive summaries, and stakeholder updates. * Ensure critical insights reach the right audiences—from the board and executive team to functional leaders and the broader organization—in formats that drive alignment and decision-making. * Develop foundational materials that improve organizational understanding of key business drivers, metrics, customer behaviors, and strategic priorities. * Establish standards and best practices for analytics storytelling, insight packaging, discoverability, and communication quality across the Analytics organization. * Help Analytics teams leverage AI and emerging tools to scale communications while maintaining editorial quality and analytical rigor. WHAT DO WE NEED FROM YOU? BASIC QUALIFICATIONS * 8+ years of experience in strategy, business operations, consulting, analytics enablement, product operations, research synthesis, or similar roles that translate complex information into business decisions. * Exceptional written and verbal communication skills, with the ability to simplify complex concepts without losing nuance and adapt messaging for audiences ranging from individual contributors to executive leadership. * Strong business acumen and analytical curiosity, with the ability to engage deeply with analytical findings, identify the most important insights, and connect them to broader company strategy, customer behavior, and business performance. * Demonstrated experience creating executive-level narratives, recommendations, and decision-support materials from analytical, technical, or operational inputs. * Experience working cross-functionally with analytics, product, GTM, finance, operations, and executive stakeholders. * Strong organizational and prioritization skills, with the ability to manage multiple concurrent projects and stakeholders. * High degree of ownership and comfort operating in ambiguous, fast-changing environments. PREFERRED QUALIFICATIONS * Experience in management consulting, business strategy, chief of staff, business operations, analytics leadership, or similar strategic roles. * Experience supporting executive leadership teams, strategic planning processes, board reviews, or company-level business reviews. * Familiarity with analytics workflows, experimentation, metrics, forecasting, and data-informed decision-making environments. * Track record of increasing the visibility, adoption, and business impact of analytical work across multiple functions. * Familiarity with AI tools for content creation and knowledge management, including appropriate use cases and quality controls. This role may require occasional travel for company events, team collaboration, or offsites. Tier 1 Salary Hiring Range $173,027—$203,561 USD Tier 2 Salary Hiring Range $158,608—$186,597 USD Tier 3 Salary Hiring Range $144,189—$169,634 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: * Tier 1: San Francisco, CA, San Jose, CA, New York City, NY * Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. * Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.