Senior Technical Delivery Lead

Camunda

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading. About the Role: The Delivery Lead ensures Camunda PS implementation engagements are delivered predictably by turning customer outcomes into a realistic delivery plan and steering execution with technical credibility—not just status reporting. They drive scope decomposition, planning and forecasting, manage change and trade-offs and keep delivery on track across Camunda, customer and partner teams. They translate between engineering and business stakeholders to align expectations, run governance and secure timely decisions. They proactively surface and mitigate risks (e.g., environments, integrations, NFRs, readiness) and escalate early to protect timeline, budget, and quality. What you'll be doing: * Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan (scope, milestones, dependencies, budget) and driving execution against it * Keep the implementation team (Camunda, customer, partners) aligned on goals, outcomes, ways of working and budget, ensuring shared accountability and focus * Drive scope decomposition, estimation, and change control; make trade-offs explicit (scope/time/quality) and protect delivery commitments * Own stakeholder communication: provide clear, evidence-based status, align expectations and drive timely decisions with customers, the Camunda Account team as well as with internal leadership * Proactively identify and mitigate delivery risks and remove blockers with technical credibility * Captures learnings from engagements to iterate on Camunda’s Professional Service delivery excellence framework  What you bring: * 3+ years of experience in a (Technical) Delivery Lead / Project Management role in the Enterprise Software or SaaS industry * Proven track record in leading (agile) customer-facing PS implementation engagements, aligning multi-party teams on cadence and Definition of Done and ensuring predictable increments/releases, delivered on time, on budget and to high quality while meeting customer objectives and value * Advanced communication skills to explain complex concepts clearly and persuasively to diverse audiences, combined with empathy in customer interactions * A strong aptitude for strategic thinking and innovative problem-solving * Passion for solving customer challenges and driving customer success, with a strong understanding of how PS engagements in an ARR-driven enterprise software business improve retention and enable expansion * Ability and/or willingness to use our product. Nice-to-haves: * Familiarity with software engineering, process orchestration and automation is a strong plus This role is an existing vacancy #LI-AL1 #LI-Remote #C3 What We Have to Offer: Compensation We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth: * United States: $122,000.00 to $196,600.00 * United Kingdom: £76,600.00 to £126,000.00 * Singapore: S$151,500.00 to S$227,200.00 If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview. Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP). Benefits & Perks We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable. * Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. * In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi. * Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. * Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. * Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! ”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application! Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story! AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As the Senior Manager, Technical Architects on GitLab's AMER Professional Services team, you'll oversee one of the most technically credible and customer-facing groups in the organization. This team helps turn customer priorities into real adoption and measurable outcomes by guiding complex implementations, shaping new service patterns, and bringing emerging GitLab capabilities into production environments. You'll own the AMER Technical Architecture practice across both presales and delivery, managing a team of Technical Architects who work on complex customer needs, early-stage offerings, and strategic engagements. This role is well suited for someone who can coach senior technical talent, bring structure to ambiguity, and keep the team focused on customer outcomes instead of task completion. In your first year, you'll help strengthen how the practice operates across delivery quality, team development, resource planning, and consultative engagement management. You'll work alongside architects in areas including AI, security, and broader platform architecture, while helping the team turn what they learn in the field into repeatable methods that can scale across Professional Services. Some examples of our projects: * Running technical discovery, scoping, and delivery for complex Professional Services engagements in AMER * Turning early customer work on new GitLab capabilities into repeatable delivery kits, standards, and service patterns WHAT YOU’LL DO * Manage and develop the AMER Technical Architecture team, including Intermediate, Senior, and Staff Technical Architects working across platform, AI, and security-related customer engagements. * Manage the practice end to end, covering presales collaboration, engagement scoping, technical delivery oversight, staffing, utilization, and forecast alignment. * Coach architects to grow as credible advisors centered on customer outcomes, strong technical judgment, and consultative communication. * Partner on complex presales motions with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk. * Join strategic customer conversations where senior technical expertise helps build credibility, clarify ambiguity, and improve the path to successful delivery. * Guide the team through first-mover delivery of new GitLab capabilities, helping shape how emerging offerings are tested, delivered, and improved in real customer environments. * Turn lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, and implementation standards that can be adopted by the broader Professional Services organization. * Represent the Technical Architecture practice in AMER Professional Services management discussions and partner with adjacent functions to improve coordination, service evolution, and delivery consistency. WHAT YOU’LL BRING * Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment, with a strong track record of coaching, performance management, and career development. * Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development to guide technical direction and build credibility with highly experienced architects. * Experience running consultative engagements by linking technical work to business goals and keeping teams focused on customer value and realized outcomes. * Experience with technically complex presales work, including discovery, scoping, estimation, solution definition, and risk assessment. * Demonstrated ability to operate effectively in fast-moving environments where offerings, priorities, and organizational needs continue to evolve. * Experience building or improving repeatable delivery methods such as playbooks, standards, service kits, architecture patterns, or implementation guidance. * Experience facilitating executive-level customer conversations, giving clear feedback, and aligning cross-functional stakeholders around delivery direction. * Familiarity with GitLab-relevant domains such as AI-powered developer workflows, security, DevSecOps, or enterprise platform adoption is helpful, along with experience ramping up quickly in adjacent areas where needed. ABOUT THE TEAM The Professional Services team helps customers adopt GitLab in ways that create lasting value. Within that organization, the Technical Architecture team handles some of the most complex and ambiguous work. This includes shaping early delivery approaches for new capabilities, contributing to high-impact customer engagements, and creating the patterns that help the wider organization scale successful services. You'll manage the AMER team of Technical Architects and work closely with Engagement Management, Professional Services Operations, Customer Experience Engineering, and other Professional Services colleagues. We play an important role in setting the technical standard for delivery while also helping define how new services should be scoped, delivered, and improved over time. GitLab works in an all-remote, asynchronous environment built on transparency, iteration, collaboration, and empowered ownership. In our team, that means giving managers and architects the latitude to solve hard problems, exchange what they learn openly, and continuously improve how the practice runs. If you enjoy developing strong technical talent, creating clarity in fast-changing environments, and helping customers succeed through thoughtful consulting, you'll have a meaningful place to make an impact with us. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $171,360—$288,660 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Index

YOUR MISSION YOUR MISSION As part of Index’s recent acquisition, we are seeking a Delivery & Tech Lead to guide the newly integrated company through its next phase of growth and technical maturity. This leader will bring deep technical expertise, strong delivery discipline, and drive AI-adoption while ensuring high-quality execution across all client engagements. The ideal candidate is a technical authority with excellent client-facing communication skills—someone who brings credibility in technical discussions, can translate complex solutions clearly, and supports our sales and account teams on calls without actively engaging in cold selling. Your presence will help reassure clients, align expectations, and accelerate trust. KEY RESPONSIBILITIES 1.  TECHNICAL AUTHORITY IN CLIENT ENGAGEMENTS * Join client calls as the senior technical representative—bringing credibility and clarity. * Translate business requirements into technical approaches and validate feasibility. * Provide architectural guidance, high-level solutioning, and delivery insights. * Support commercial teams with expert input without doing outbound prospecting or cold sales. * Build long-term trust with clients by demonstrating competence, transparency, and reliability. 2. DELIVERY GOVERNANCE & PROCESS EXCELLENCE * Establish and optimize delivery processes, SDLC workflows, QA frameworks, and engineering standards. * Introduce consistent methodologies across teams (Agile/Scrum/Kanban, DevOps practices, release management). * Ensure predictable, high-quality project delivery with strong KPIs and performance metrics. * Drive continuous improvement, operational efficiency, and scalability. 3. STRATEGIC TECHNOLOGY LEADERSHIP * Drive the technical vision aligned with AI as a core strategic lever. * Introduce modern architectures, tools, and engineering practices, ensuring AI readiness at both the infrastructure and process levels. * Ensure scalability, performance, and security across delivery, with a forward-looking approach to emerging AI technologies. * Support integration between the acquired company's technology stack and Index's processes, including evaluation of AI tools that drive efficiency and competitive advantage. 4. CROSS-COMPANY COLLABORATION * Work closely with Index leadership, Sales, HR, Operations, and RevOps to align goals. * Ensure a smooth integration into Index’s culture, delivery model, and operational standards. * Serve as the bridge between business strategy and technology execution. YOUR PROFILE * A seasoned technology leader who has scaled engineering organizations in outsourcing, software development, or delivery-focused environments. * Strong technical foundation with the ability to speak confidently across architecture, engineering, and delivery. * Commercially aware and able to support sales conversations by building trust—not selling. * Strong operational mindset with experience implementing processes, KPIs, and delivery governance. * Able to lead through integration and change in a newly acquired environment. * Minimum 10 years of senior management experience in delivery and operational leadership roles. WHY US? * We offer a Competitive salary and bonus structure, in addition, the GM will be part of the share-based compensation program at the company * Possibility of working remotely * We are flexible in considering various location arrangements, which will make sense given our current footprint. We do expect the successful candidate to be open to traveling.