Employee Experience Program Manager

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. ROLE OVERVIEW The Vice President, Employee & Manager Experience is responsible for designing, delivering, and continuously improving the end-to-end experience for employees and managers across the company. This leader will build an integrated organization that combines People Operations, Employee Experience, Enablement, Internal People Communications, and Program Management to create simple, scalable, and high-impact experiences throughout the employee lifecycle. The role exists to ensure that employees and managers can easily access the support, tools, information, and development they need to be successful. The VP will act as the owner of the employee and manager journey, driving consistency, simplicity, adoption, and operational excellence across all People programs and processes. As the company evolves, this leader will also build a manager support model that provides managers with direct access to expert guidance and services, allowing People Business Partners to focus exclusively on strategic workforce planning, organizational effectiveness, and VP+ leadership support. WHAT YOU'LL DO OWN THE EMPLOYEE AND MANAGER EXPERIENCE * Define and lead the strategy for the end-to-end employee and manager experience. * Design experiences that are intuitive, scalable, and aligned to company culture and business priorities. * Continuously assess employee and manager pain points and drive simplification across People processes. * Establish experience metrics and service standards to measure effectiveness and adoption. LEAD PEOPLE OPERATIONS * Oversee all employee-facing People Operations services and programs. * Drive agentic support adoption through supporting the Okta One implementation. * Ensure employees and managers receive timely, accurate, and high-quality support. * Drive operational excellence, process standardization, and service delivery. * Leverage technology, automation, and AI to improve efficiency and user experience. OWN EMPLOYEE BRAND, CULTURE & COMMUNICATIONS * Partner with leadership to articulate and reinforce the company's employee value proposition. * Ensure consistent messaging globally across all People programs, policies, and employee communications. * Lead internal communications related to talent, culture, performance, rewards, career development, and organizational change. * Drive initiatives that strengthen employee engagement and cultural alignment. DRIVE ENABLEMENT AND DEVELOPMENT * Own onboarding experiences for all employees and managers. * Lead manager effectiveness programs that equip leaders to drive performance, engagement, and talent outcomes. * Ensure learning experiences are practical, scalable, and directly connected to business outcomes. LEAD PEOPLE PROGRAM MANAGEMENT * Ensure seamless execution of performance management, and engagement programs, * Drive strong governance, accountability, and cross-functional coordination. * Measure program effectiveness and continuously improve execution. BUILD THE MANAGER SUPPORT MODEL OF THE FUTURE * Create a world-class manager support organization that serves as the primary point of contact for manager questions and guidance. * Develop a team of People generalists capable of supporting managers across employee relations, performance, talent processes, organizational changes, and day-to-day leadership challenges. * Leverage technology and AI to provide scalable, self-service solutions. * Enable People Business Partners to focus exclusively on strategic workforce architecture, organization design, succession planning, leadership effectiveness, and business transformation. WHAT SUCCESS LOOKS LIKE * Employees consistently report that People processes are simple, intuitive, and easy to navigate. * Managers receive timely support and guidance, allowing them to lead effectively. * Core People programs are executed flawlessly and adopted broadly. * Onboarding, manager development, and leadership development programs improve business outcomes. * Employee communications are clear, consistent, and reinforce company culture. * Service delivery is increasingly automated, scalable, and efficient. * People Business Partners spend the majority of their time on strategic workforce and leadership priorities rather than transactional support. * The company is recognized for delivering a world-class employee and manager experience. LEADERSHIP EXPECTATIONS The successful leader will: * Think like a product leader, designing experiences around customer needs. * Simplify relentlessly and challenge unnecessary complexity. * Balance operational excellence with innovation. * Use data to inform decisions and prioritize investments. * Build high-performing teams and develop future leaders. * Operate with a strong customer-service mindset while maintaining strategic perspective. * Embrace technology and AI as force multipliers for scale and impact. REPORTING STRUCTURE This role leads: * People Operations * Employee Brand, Culture & People Communications * People Program Management * Onboarding & Enablement Key near term projects * Work across all of the CPOLT and build great relationships. This role is the “front door” to HR and will have hand offs to all other teams * 2 day manager program delivery  * Hire a People Operations leader and optimize the function for our next phase of growth * Implement a manager support model with a team of generalists.  * Complete the writing of all of the policies globally  * Implement and communicate the new OARs (review) process and Okta voice * Have a strong communication plan across the whole org  * Build the external messaging around Agents on an org chart  * Lead the way with agents on the org chart  * Support the implementation of Okta One #P25075_3483577   Below is the annual base salary range for candidates located in San Francisco Bay Area. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.    The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $282,000—$388,300 USD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Pinterest

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. The Ads Product Marketing Strategy & Ops team is a key partner to Ads Product Marketing (PMM). We sit at the center of how Ads Product Marketing shapes and goes to market with new solutions. We connect the field to the roadmap, turning seller insights into action and ensuring our go-to-market strategies reflect what advertisers and customers actually need As the Inbound Program Manager, you will build and run the systems that capture, synthesize, and activate field intelligence across Ads Product Marketing. You'll design the programs and processes that transform fragmented seller and customer feedback into structured inputs that shape product strategy, messaging, and enablement priorities. In this role, you’ll partner closely with Product Marketing, Product, Sales, and other Strategy and Ops functions to build listening programs, run recurring feedback loops, and enable Ads PMM to synthesize the insights that help our teams build better products and go to market with more relevance. Your work will ensure that sellers and advertisers have a clear, reliable channel to influence what we build. What you’ll do: * Own the Voice of Sales program end-to-end — design and run structured mechanisms that continuously collect, tag, and synthesize insights from Sales and customer-facing teams. * Build and manage Voice of Customer infrastructure — establish repeatable processes for capturing advertiser and customer signals and route them to the right PMM and Product stakeholders. * Facilitate the translation of field and customer insights into actionable outputs — oversee recurring reporting and synthesis that make it easy for PMMs and PMs to act on what they're hearing. * Close the feedback loop with Sales — ensure Sales teams receive timely, transparent updates on how their input is influencing roadmap decisions, messaging priorities, and enablement resources. * Design and build internal tools that scale how we capture, organize, and distribute insights — including AI-assisted workflows, structured intake forms, tagging systems, dashboards, and knowledge bases that reduce manual lift and increase signal quality. What we’re looking for: * 8+ years of experience in program management, product marketing operations, or a related role — ideally in a product-led or go-to-market environment. * Bachelor’s degree in a relevant field such as Business Administration , or equivalent experience. * Demonstrated experience building or running structured feedback and listening programs (e.g., Voice of Customer, Voice of Sales, win/loss, field advisory programs) — including owning the full cycle from intake to insight delivery. * Proven ability to design and build internal tools and workflows — including AI-assisted systems, structured intake and tagging frameworks, dashboards, and knowledge bases that scale cross-functional insight sharing. * Strong cross-functional collaboration skills, with experience working across Product Marketing, Product, and Sales teams to drive alignment and influence roadmap and GTM decisions. * Excellent synthesis and communication skills — you can take qualitative and quantitative field input and turn it into clear, compelling narratives and reports for different audiences, from ICs to leadership. * Experience creating and managing recurring reporting programs. * Highly organized and proactive, with a track record of building scalable processes and sources of truth in ambiguous, fast-moving environments. * Comfortable with a broad toolkit — project management platforms, survey tools, wikis, dashboards, and presentation tools — and able to quickly ramp on internal systems. * Experience using AI-enabled tools in day-to-day workflows and artifact creation. * Nice to have: experience supporting product marketing teams; experience working with globally distributed sales organizations. Relocation Statement: * This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement:  * We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. * This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.  #LI-REMOTE At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $98,561—$202,918 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Opentable

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.  Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Job As the Director of Technical Program Management, you will lead and scale a mature, high-performing team of Technical Program Managers responsible for driving execution across multiple product and engineering verticals. Operating at a strategic level within OpenTable’s engineering organization, this role balances roughly 50% managing senior executives and 50% leading and mentoring individual contributor TPMs. You will absorb ambiguity, translate complex business strategies into practical execution plans, and design robust operating rhythms and governance frameworks that impact hundreds of engineers across the organization. This is a pivotal opportunity to act as a change leader and help rethink product development lifecycles and software delivery models as AI rapidly transforms the software development lifecycle. In an environment that values professional growth, trust, and a welcoming culture, you will establish execution standards that maintain visibility and accountability for executives while granting teams the flexibility to execute in smaller, faster, and more effective increments Responsibilities * Executive Management & Collaboration: Serve as a strategic partner to senior leadership and cross-functional executives across Product, Engineering, Design, Data, * Security, Infrastructure, and business teams to align priorities, manage dependencies, and establish high-stakes escalation paths. * Team Leadership & Mentorship: Direct, coach, and elevate a mature group of individual contributor TPMs, fostering an inclusive, high-performing culture anchored in trust, psychological safety, mutual accountability, and long-term career growth. * Operating Model Transformation: Design, iterate, and embed corporate operating rhythms, delivery mechanisms, planning frameworks, and risk management standards across large-scale technical portfolios to raise the organizational bar for execution quality. * Strategic Execution & De-escalation: Translate broad executive narratives into actionable program structures, timelines, and measurable outcomes while defusing complex, organization-wide conflicts through fact-based option analysis. * Process Optimization: Partner with engineering leadership to improve overall software delivery practices, technical planning, and developer productivity, utilizing modern tooling and data-driven metrics to mitigate hidden organizational drag. Minimum Qualifications * 10+ years of technical program management experience spanning large-scale software development and cross-functional technical programs. * 5+ years of experience formally leading, developing, and retaining engineering or program management teams within high-growth technology environments. * Proven track record of managing technical program portfolios across complex, multi-entity organizations, including driving organizational transformation and designing cross-functional operating models. * Demonstrated technical fluency and credibility, with the ability to engage deeply with engineering leaders on software architecture, dependencies, trade-offs, and release management. * Exceptional executive presence and communication skills, with a verified ability to influence senior stakeholders and turn ambiguous priorities into concrete operational plans. Preferred Qualifications * Prior software engineering background or deep, direct technical experience in software development lifecycles (SDLC) and developer productivity tooling. * Experience leading program management functions within two-sided marketplaces, high-scale consumer tech, SaaS, fintech, or hospitality engineering organizations. * Familiarity with or an active interest in automation, AI-enabled engineering workflows, and adapting product development lifecycles to emerging technology shifts. * Experience operating effectively within a globally distributed workforce across multiple international entities and time zones. * An entrepreneurial mindset with a high sense of ownership, comfortable building missing structures or running execution loops from scratch in fast-moving environments. BENEFITS AND PERKS * Work from (almost) anywhere for up to 20 days per year * Focus on mental health and well-being: * Company-paid therapy sessions through SpringHealth * Company-paid subscription to Headspace * Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) * Paid parental leave * Generous paid vacation + time off for your birthday * Paid volunteer time * Focus on your career growth: * Development Dollars * Leadership development * Access to thousands of on-demand e-learnings * Travel Discounts * Employee Resource Groups * Free lunch 5 days per week * Free lunch 2 days per week * Convenient downtown SF office location close to the Embarcadero MUNI and BART stations.  * Building amenities, such as a gym & bike parking The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. EQUITY ELIGIBLE There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $240,000 - $260,000 USD. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.