Principal Product Manager, Diner Engagement

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Relevance & Personalization (R&P) team is Airbnb's matching intelligence engine — a talented team of ML engineers, applied researchers, and technical program managers who connect guests to the right listings across every surface and help hosts compete and thrive in our marketplace. We work at the intersection of search ranking, recommendations, personalization, and generative AI, and we're building toward a future where Airbnb feels less like a search engine and more like a knowledgeable travel companion that understands your needs across your entire trip journey. The Difference You Will Make: As Product Manager for Relevance & Personalization, you will help set the strategy and drive execution for some of Airbnb's highest-leverage AI systems. You'll own the roadmap and shape how personalization works across the guest journey, and help define how we close the feedback loop for hosts. You'll partner with engineers, researchers, designers, and cross-functional teams to ship systems that directly drive bookings, guest satisfaction, and host success — at global scale. A Typical Day:  * Define and drive the roadmap for Airbnb's relevance and personalization platform — from natural language query understanding to multi-turn, context-aware discovery experiences * Make prioritization calls that balance multiple competing objectives: guest experience, host success, revenue, fairness, and marketplace health * Partner with ML engineers and applied researchers to shape model strategy, evaluation frameworks, and experimentation design * Align cross-functional partners — Guest, Host, MarTech, Trust & Safety, Customer Support — on shared goals and sequencing * Drive the Tripcycle vision: ensuring R&P's intelligence layer connects across the full trip lifecycle, from inspiration through post-trip * Design and oversee A/B experiments with rigorous metric design and long-term effect measurement * Translate complex technical tradeoffs into clear decisions for engineering teams and concise narratives for leadership * Foster an environment where engineers and product managers collaborate on building the future * Stay close to guests and hosts: synthesize user research, marketplace data, and competitive signals to sharpen your intuition and refine strategy Your Expertise: * 10+ years of product management experience, with at least 3 years on ML, search, recommendations, or AI-powered products at scale * Track record of owning strategy and roadmap for technically complex systems — not just managing features, but setting direction and making hard prioritization calls * Strong experimentation fluency: comfortable designing A/B tests, interpreting counterfactual results, and reasoning about proxy metrics vs. long-term outcomes * Experience working on two-sided marketplaces or platforms where you balanced supply-side and demand-side tradeoffs * Ability to earn the respect of Staff and Principal-level engineers and researchers — you don't need to write code, but you need to engage at a level that builds credibility * Clear, structured communicator who can distill complex technical tradeoffs for executives and translate strategic intent into actionable guidance for engineers * Experience with LLM-based products in production — ideally involving evaluation challenges, latency constraints, or safety and guardrail work (preferred) * Familiarity with reinforcement learning, contextual bandits, or explore/exploit frameworks in a product context (preferred) * Background working alongside applied researchers or with teams that publish externally (preferred) Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.  Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $232,000—$282,000 USD

Pinterest

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Why Pinterest, Why Now Pinterest is making a serious bet on performance advertising and delivering on that bet requires ads infrastructure operating at a fundamentally different scale than where it is today. The Platforms TPM team partners with engineering leadership across Ads Infrastructure, Core Foundations, Quality Engineering, and Client Platforms to turn platform strategy into clear, executable programs that ship. This role exists because Pinterest's Ads & Core Infrastructure portfolio: Shopping index scale-out, next-gen indexing pipelines, catalog unification, and API modernization needs a TPM Leader who has done this before. Someone who can walk in, size up a complex portfolio, build the execution system it needs, and drive delivery with the kind of discipline that makes engineering leaders trust you with their hardest problems. If you've built your career in ads infrastructure or platform-scale data systems and you're ready to own the operating model rather than inherit one, this is that role.   What you’ll do: * Own end-to-end TPM execution for Pinterest's Ads & Core Infrastructure portfolio: the primary focus of this role including Shopping index scale-out (300M → 1B+ items), next-generation indexing pipelines, catalog and ingestion unification, API modernization, and core infrastructure reliability programs. * Build the execution operating model for this portfolio from the ground up: milestones, RAID discipline, decision forums, escalation paths, and accountability structures that give engineering teams the clarity to move faster. * Partner with engineering leaders across Ads Infrastructure and Core Foundations to define program outcomes, sequence workstreams, manage cross-team dependencies, and drive delivery against multi-quarter goals. * Manage and develop a small team of TPMs across Ads & Core Infra, Quality Engineering, and Client Foundations: setting direction, coaching on execution craft, and creating leverage while staying hands-on with the highest-complexity programs yourself. * Provide senior leadership coverage and strategic judgment for Quality Engineering and Client Foundations programs, where experienced TPMs are already executing day-to-day. * Build and run integrated operating cadences across the portfolio: roadmap planning, milestone reviews, dependency tracking, status reporting, and escalation paths to Platforms and EPD leadership. * Use GenAI as the default operating model for program execution: AI-assisted program artifacts, status synthesis, risk and dependency tracking, and stakeholder communications and prototype lightweight dashboards or workflow tools using AI coding assistants to reduce toil across the portfolio. * Surface risks, tradeoffs, and escalation paths proactively to senior engineering and EPD leadership: before they become incidents. * Apply Pinterest's AI governance and safety-by-design standards: handle sensitive data appropriately, validate AI-generated outputs, and ensure AI-assisted workflows meet applicable policy and compliance expectations.   What we’re looking for: * Ads infrastructure experience, for real. You've worked inside an ads platform, indexing, serving, pipeline architecture, catalog systems, or API infrastructure at a company operating at scale. You know what scaling a product index to 1B+ items actually requires. You can have a technical conversation with a principal engineer about tradeoffs without needing a translator. * You've built execution systems where they didn't exist. You've come into a portfolio or team where the operating model was missing or broken, diagnosed it quickly, and built the structure that let teams move with confidence. You know how to establish the minimum viable execution system and iterate, you don't wait for perfect information to start. * Technical depth with cross-domain range. Your core is ads infrastructure or platform-scale data systems, but you ramp quickly into adjacent technical domains such as  APIs, client platforms, reliability infrastructure and become credible there. Strong engineers trust your judgment even outside your primary background. * Senior stakeholder management. You communicate at VP level without preparation time. You frame tradeoffs, drive alignment, and surface risks in the same conversation. You're proactive, not reactive, and engineering leaders seek you out rather than tolerate you. * Execution discipline others can feel. When you're running a program, people know it. Milestones are real. Risks surface before they become incidents. You create a forcing function that makes teams better at delivery just by being in the room. * People leadership without losing hands-on credibility. You've managed TPMs and made them better set direction, coached on craft, created leverage without losing the ability to be the most rigorous person in the room on your highest-stakes programs. * AI-first operating instincts. You default to AI-assisted drafts, prompts, and lightweight tooling to accelerate your own work and reduce team toil. You apply strong judgment to validate outputs and know when AI use needs additional controls. * Experience translating strategy into executable multi-quarter roadmaps with clear milestones, dependencies, and measurable outcomes across multi-team portfolios. * Bachelors in a technical discipline, or equivalent experience (10+ years in a technical, program or analytical role) * 5+ years experience in a technology people management role (engineering manager, product manager, program manager or technical consulting engagement manager)   Relocation Statement: *  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: * We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. * This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.   #LI-REMOTE #LI-JD3 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $171,467—$300,067 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Pinterest

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. As a Pinterest employee, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. As a Principal Engineer on the AI Platform team, you'll help architect the infrastructure that powers both Generative AI and Recommender Systems across Pinterest's entire product suite. Our team builds the end-to-end engines for petabyte-scale data orchestration, model training and fine-tuning, and high-performance inference, ensuring our models scale seamlessly to hundreds of millions of inferences per second in service of over 600 million monthly active users.   What you’ll do: * Set the technical vision and roadmap for the Pinterest AI Platform, aligning with business priorities and long-term company strategy. * Drive cross-functional strategic initiatives that advance our platform capabilities across: * Generative AI: multimodal data management, post-training, evaluation, and batch/online inference. * Recommender Systems: feature stores, training infra, and large-scale high performance inference. * AI-powered tools that automate the user experience across our platforms, connecting every stage of the AI/ML lifecycle to enhance productivity and accelerate development. * Cultivate a collaborative and inclusive culture where every team member feels welcome and empowered, and provide candid, constructive feedback that accelerates individual and team growth.   What we’re looking for: * Deep expertise in AI/ML infrastructure and distributed systems: Hands-on experience designing, building, and operating highly available, production-grade systems at large scale; strong technical judgment; and proficiency in at least one of C++, Java, or Rust. * Proven track record of company-wide impact: Experience leading cross-organizational initiatives, navigating ambiguity, defining technical strategy, influencing architecture decisions, and aligning cross-functional partners and executives around a shared direction. * Strong ownership and a high engineering bar: Sets and upholds high standards for engineering quality, integrity, and accountability, and takes end-to-end ownership of outcomes. * Bachelor's degree in Computer Science or a related field.   Relocation Statement:  * This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.   In-Office Requirement Statement:  * We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. * This role will need to be in the office for in-person collaboration 1-2 times per quarter and therefore needs to be in a commutable distance from one of the following offices: Palo Alto, CA or San Francisco, CA. #LI-REMOTE #LI-AH2 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $242,634—$499,541 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.