Revenue Operations Manager

Asana

We're looking for a Business Process Manager to serve as the connective tissue between our Renewals and Customer Success teams and the Enterprise Technology organization. This is a cross-functional, high-visibility role for someone who thrives at the intersection of operations, strategy, and technology — someone who can walk the floor with a CSM in the morning, then translate what they heard into a crisp business requirements document by afternoon. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve * Serve as the translation layer between the field and technical teams - embed with Renewals, Customer Success, and adjacent teams to develop a ground-level understanding of how work actually gets done * Surface pain points, bottlenecks, and unmet needs through structured discovery: interviews, process shadowing, workflow audits, and data analysis. Translate field insights into clear, actionable business requirements that the Enterprise Technology team can execute against * Own the process improvement lifecycle - Map current-state workflows and identify gaps between how tools are used and how they could be used. Prioritize improvement opportunities based on business impact, effort, and strategic alignment * Track adoption and outcomes post-launch; close the feedback loop with stakeholders * Drive cross-functional alignment - Facilitate working sessions with stakeholders across Renewals, Customer Success, Revenue Strategy & Operations, and Enterprise Technology * Serve as the single point of contact for field teams seeking to escalate tool friction or request workflow changes * Support the tools ecosystem - Become a power user in the tools used by Renewals and CS teams (Salesforce, QuadSci, and Trig.ai). Identify where tooling gaps create manual workarounds or downstream data quality issues * Evaluate new tool requests against existing capabilities; build the business case where new investment is warranted About you * 7+ years in business operations, revenue operations, process improvement, or a related field; experience supporting customer-facing go-to-market teams strongly preferred * Track record of translating ambiguous operational problems into structured requirements and seeing them through to execution * Experience working cross-functionally with technical teams (engineering, IT, or enterprise technology); familiarity with agile or product development workflows a plus * Exposure to renewals, customer success, or SaaS go-to-market motions preferred * Strong understanding of AI CSM tools to drive productivity and efficiency * Exceptional written and verbal communication — you can make a complex workflow legible to an engineer and make a technical constraint legible to a CSM * Strong process thinking: you naturally ask "why does this work this way?" before asking "how do we fix it?" * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $185,000 - $210,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences  These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. Reddit is looking for a dynamic leader to scale our Technical Solutions team. Sitting at the intersection of Sales, Product, and Engineering, the team owns the technical foundation behind campaign delivery, ad signals, issue resolution, and product feedback loops. Their work ensures Reddit’s ads products function reliably in-market while supporting GTM readiness and advertiser success. As Manager, Technical Solutions, you’ll lead a high-impact team of Technical Solutions Managers responsible for validating system reliability, resolving complex technical blockers, and optimizing ad tech configurations. You will guide technical execution for Reddit’s largest advertiser initiatives, manage feedback loops into Product and Engineering, and drive operational readiness. This role is central to improving how we launch, validate, and scale ads products while ensuring performance and advertiser success. Please note that this role is required to work in person from our SF office 1-2 days per week. What you’ll do: * Supervise and mentor a group of technical solutions managers, providing strategic direction, coaching, and fostering professional growth * Oversee ads signals enablement, ensuring advertisers successfully integrate key measurement products (pixels and conversions API) and maintain high-quality signals * Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation * Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth * Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges, ensuring adherence to service level targets * Facilitate communication between XFN leads, relaying advertiser insights, recurring technical gaps, and operational feedback to shape product development, tooling, and GTM strategies * Identify and implement processes and tooling changes to increase team bandwidth, optimize workflows, and scale support models * Regularly share strategic themes and metrics with leadership team Required Qualifications: * 8+ years experience in a technical support role or similar * 3+ years in a people management role leading technical ICs * Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and conversions API setups * Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets * Adept at technical troubleshooting, data analysis, and using debugging/diagnostic tools to solve complex systems and data discrepancies * Experience with a data management platform (ex. Hex, Tableau, Looker, Sense) * Strong cross-functional collaboration skills, with a proven track record of influencing product, engineering, and sales teams * Excellent verbal and written communication skills * BA / BS degree Benefits: * Comprehensive Healthcare Benefits and Income Replacement Programs * 401k with Employer Match * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave      Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $180,200—$252,300 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Asana

As the Head of Revenue Strategy & Operations, you will own the strategy, systems, and operational infrastructure that drive Asana's revenue engine. Leading a global team across functional areas like revenue transformation, systems, CX, and regional operations, you will manage our revenue operations, systems, strategy, analytics, and enablement to enable growth, efficiency, and performance at scale. You will sit at the intersection of strategy and execution, bridging the gap between high-level annual planning and rigorous operational process improvements. We are looking for an impactful leader who is eager to build AI-native systems, optimize our go-to-market productivity, and help our global teams work together effortlessly. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. WHAT YOU’LL ACHIEVE * Drive annual revenue strategy and planning, including setting core priorities, initiative roadmaps, territory design, and headcount allocation. * Oversee the global revenue operating cadence, accurately managing forecasting, QBRs, and performance metrics across all segments and regions. * Optimize global CX and Channel strategy, scaling renewal operations, tracking partner performance, and driving continuous improvement in GRR/NRR. * Align regional sales operations across AMER, EMEA, APAC, and JPN to ensure operational excellence and consistent execution. * Establish a unified revenue data model and cross-functional metrics to maintain a clear, high-quality source of truth for all stakeholders. * Lead high-impact transformation programs from conceptualization through delivery, translating strategic opportunities into measurable productivity and pipeline growth. * Directly manage five Heads and their respective teams: * Revenue Transformation & Programs * CX & Channel Strategy & Operations * International Sales Strategy & Operations * AMER Sales Strategy & Operations   ABOUT YOU * 10+ years of experience in revenue operations, strategy, or GTM leadership, with at least 5 years of experience managing senior teams. * Track record of leading complex, cross-functional programs from design through to measurable business impact. * Deep expertise across both commercial operations (forecasting, territory design) and revenue systems/tooling (CRM, automation, data standards). * Ability to operate comfortably at the executive level, serving as a trusted strategic advisor and thought partner to the Chief Revenue Officer. * Strong bias for action with a demonstrated ability to hold distributed teams accountable to exceptionally high standards. * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. WHAT WE’LL OFFER Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $309,000 - $364,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.