Staff Software Engineer - Customer Engagement & Docs Platform

Databricks

P-1930 At Databricks, we are passionate about enabling data and AI teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As part of the AI team, you'll build the platforms and products that power everything from data apps, AI agents, model training, model serving, and Vector Search. You'll be joining a high-agency, high-visibility team operating at the frontier of AI infrastructure — with deep ties to research, product, and real-world enterprise use cases. Databricks Mosaic AI is one of our fastest-growing businesses, helping thousands of our customers democratize AI within their organizations. We're building the products and infrastructure that power the next generation of AI. We're hiring across multiple teams in our AI Engineering org, including the FMAPI (Foundation Model APIs) team — the unified serving layer for large language models across real-time and batch inference, powering model inference at enterprise scale. We are looking to hire high-agency engineers who bridge the gap between technical execution and product strategy. THE IMPACT YOU WILL HAVE: * Build LLM infrastructure powering large-scale inference workloads for customers through partner models (OpenAI, Anthropic, Gemini) and self-hosted models (Qwen, GPT-OSS, Llama) * Shape the direction of the FMAPI product — from roadmap to execution — by leveraging deep customer empathy and direct engagement with enterprise users and model providers * Improve reliability, latency, and efficiency of distributed AI workloads * Collaborate with platform, infra, and ML teams to deliver seamless end-to-end experiences * Shape how developers and data scientists build and interact with AI on Databricks WHAT WE LOOK FOR: * 8+ years of experience in backend or infrastructure engineering * Experience with distributed systems, scalable APIs, or cloud-native infrastructure * Strong product and ownership mindset, with a focus on shipping user-facing value * Experience with real-time serving, ML infrastructure, or GPU orchestration * Familiarity with service-oriented architecture, deployment pipelines, and system observability * Strong programming skills in Scala, Go, or Python BONUS POINTS FOR: * Exposure to platforms like SageMaker, Vertex AI, or Azure ML * Built products that support AI workflows   Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Local Pay Range $190,000—$265,000 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

RDQ427R276 Location: San Francisco or Seattle At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. More about the team: The AI Platform team builds the infrastructure that powers machine learning and AI at scale on Databricks. Our products span the full ML lifecycle — from feature engineering and model training to model serving and monitoring — enabling data and AI teams to build, deploy, and operate production ML systems with confidence. We work across some of the most technically demanding areas in the platform, including recommendation systems, real-time inference, large-scale distributed training, LLM infrastructure, vector search, and feature stores. Our mission is to make it radically easier for enterprises to put AI into production. We do this by providing a unified, governed, and performant AI platform that integrates deeply with the Databricks Data Intelligence Platform — connecting MLflow, Unity Catalog, Model Serving, Vector Search, Feature Engineering, LLM, and Agent infrastructure into a cohesive experience. You will join a team that ships products used by thousands of the world's most sophisticated data and AI organizations. You will drive the vision and roadmap for AI platform product areas and define how customers build, train, deploy, and monitor AI and ML systems on Databricks. You will collaborate across engineering teams to deliver an integrated and powerful path from experimentation to production. The impact you will have: * You will own the product roadmap for AI platform areas — defining what we build, why, and in what order — to accelerate customer adoption of AI and ML in production. * You will drive strategy for key AI platform capabilities, shaping how enterprises operationalize AI at scale. * You will partner closely with engineering teams to make deeply technical decisions about ML infrastructure — from distributed training architectures to real-time serving systems. * You will represent the voice of the customer by engaging directly with enterprise ML teams, translating their pain points and workflows into platform capabilities that simplify the path to production AI. * You will collaborate with GTM, Solutions Architecture, and Customer Success teams to drive enterprise adoption, shape field enablement, and inform competitive positioning. * You will define pricing, packaging, and commercialization strategy for AI platform features, working with business teams to maximize value capture. * You will grow end-user engagement with Databricks AI tools by identifying adoption bottlenecks and partnering cross-functionally to remove them. What we look for: * 5+ years of experience as a Product Manager working on platform or infrastructure products, ideally in ML/AI, data, or cloud services. * Deep technical background — CS, EE, or equivalent degree strongly preferred; former software engineer experience is a significant plus. You should be comfortable going deep on system architecture, writing technical specs, and engaging credibly with world-class ML engineers. * Experience with ML/AI infrastructure, data platforms, or cloud services (e.g., model training, model serving, feature stores, vector search, LLM infrastructure, ML pipelines, or similar systems). Familiarity with recommendation systems is a bonus. * Proven enterprise B2B product management experience with highly technical customers — you have shipped platform products, driven commercial outcomes, and worked with field teams to land enterprise deals.   Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Zone 1 Pay Range $181,700—$249,800 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.  The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,  LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.  The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us. The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.  You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.  Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. A Typical Day:  * Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems * Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products * Learn and share the latest AI/ML technologies with the team. Your Expertise: * PhD/Master’s degree, preferably in CS, or equivalent experience * 9+ years of ML engineering experience, with ownership responsibility over large-scale software systems * Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products * Experience with LLM driven chatbot and Agentic AI products would be a big plus * Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $212,000—$260,000 USD