Customer Success Associate LATAM (Portuguese-speaking)

Datadog

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.    At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   What You’ll Do:  * Partner with the sales team to ensure smooth transition and onboarding experience * Proactively build relationships with customers to create mutual trust   * Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts * Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively * Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates * Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)   Who You Are: * A strong communicator with excellent attention to detail * Motivated by building long-term and long-lasting relationships * Driven by the opportunity to make a visible impact with your work * 5-7 years of experience in a customer account facing role * Customer-minded, always aiming to provide the most value possible * Excited by working in an ever-evolving and fluid solution focused environment * Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities   Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.   Benefits and Growth: * Best-in-breed onboarding * Sales training in MEDDIC and Command of the Message  * An inclusive company culture, opportunity to join our Community Guilds * Intra-departmental mentor and buddy program for in-house networking  * Continuous professional development, product training, and career pathing  * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Datadog

Manager, Customer Success As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Drive and influence the full renewal and expansion sales cycle * Serve as an advisor and role model for exemplary customer service * Balance autonomy with effective communication upwards * Act as a regional/segment owner and escalation point for relevant matters * Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth * Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges * Focus on talent attraction, retention, and development to create high-performance teams Who You Are: * Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space * 3+ years of experience leading a high-performing team of Customer Success Managers * A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities * Familiar with the B2B tech or subscription-based software space * Comfortable in a fast-paced, scaling environment Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-class onboarding * Sales training in MEDDIC and Command of the Message * An inclusive company culture, with opportunities to join our Community Guilds * Intra-departmental mentor and buddy program for networking * Continuous professional development, product training, and career pathing * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.   ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

DiliTrust

🎓 Stage – Data Project Associate | Legal Tech  Durée : 6 mois minimum Lieu : Paris La Défense Département : Customer Success – Pôle Projet Disponibilité : Juillet 2026   Êtes-vous prêt(e) à participer à la révolution de la Legal Tech ?  Depuis plus de 20 ans, DiliTrust digitalise les directions juridiques des plus grandes entreprises. Fini les contrats éparpillés dans des dossiers, les litiges suivis sur des tableurs ou les assemblées générales gérées à la main ! Grâce à notre plateforme SaaS ultra-performante, tout est centralisé, automatisé et sécurisé.  Déjà leader en France, Italie et Espagne, nous accélérons notre expansion en Europe, Amérique du Nord, Moyen-Orient et LatAm.  Notre objectif ? Devenir la première Licorne LegalTech et transformer le marché mondial.  Nos clients ? 3 000 entreprises dans plus de 50 pays, dont 80 % du CAC 40 ! Nous avons une visibilité et une reconnaissance sur le marché indéfectible.  Votre mission : au cœur de projets ambitieux  Rattaché(e) au Pôle Projet du département Customer Success, vous intégrez une équipe expérimentée qui pilote l'intégration des données juridiques et métiers de nos clients dans notre suite produit.  Vous aurez la chance de contribuer à des projets complexes à fort enjeu, notamment aux missions de reprise de données menées pour des grands comptes internationaux. Une exposition rare pour un stage : des projets réels, des interlocuteurs exigeants, une responsabilité concrète.  Vos principales missions  Reprise et traitement des données (cœur du poste)  Accompagner les projets de migration et reprise des données clients : étude des sources, conseil, exécution, recettage