Product Lead, Support Experience

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible. WHAT YOU'LL DO In this role, you'll act in a player-coach capacity and be accountable for supporting a team of Operations Associates. This team is responsible for resolving our users' most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction. To be a fit, you'll have a coaching mindset, a proven ability to communicate at different levels, a track record of driving operational performance, deep expertise in customer service, and a passion for inspiring a team to deliver an incredible user experience. RESPONSIBILITIES * Guide your team in troubleshooting and solving external user issues * Manage the operational performance of your team to deliver KPIs * Help scale our operations and improve user experience by identifying process improvements * Manage capacity and scheduling, dividing and assigning work between team members * Ensure your team has all the skills and resources needed to be successful in their role * Set clear goals and expectations for individual and team performance * Foster a culture of continuous improvement to refine team processes and procedures * Support recruitment and hiring initiatives * Coach and mentor individuals to meet career goals via structured career development conversations * Provide continuous performance feedback and facilitate periodic formal performance reviews * Drive and own initiatives that make the team a warm and welcoming place to work * Keep the team engaged and motivated toward their work WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of experience coaching and leading customer service teams and managing performance * Experience mentoring others and providing constructive feedback * Experience in delivering weekly and monthly business metrics and reporting * Proven ability to be a subject matter expert in customer service * Ability to work cross-functionally to deliver best results and promote partnership * Excellent written and verbal communication skills * Exemplary planning and time management skills PREFERRED QUALIFICATIONS * Experience in new process launch and continuous improvement

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Payments Intelligence organization optimizes each of the billions of dollars of transactions processed by Stripe annually on behalf of our users, maximizing successful transactions while minimizing payment costs and fraud. We own products like Radar, Authorization Boost, and Disputes, building fast and scalable services and creating intuitive user experiences. We serve real-time predictions as part of Stripe’s payment infrastructure and architect controls that leverage ML to optimally manage users’ business. WHAT YOU’LL DO As a Product Lead on the Payments Intelligence team, you’ll be responsible for scoping, designing, and building intuitive features that help users maximize their revenue while minimizing their cost while shaping our intelligence platform. You will partner with many functions at Stripe, with the opportunity to both work on infrastructure/platform systems, as well as produce direct user-facing business impact. Day to day you’ll be working closely with a team of engineers and data scientists. You’ll collaborate with peers in Design, Product Marketing, Partnerships and many others to craft the vision for our Payments Intelligence products.  RESPONSIBILITIES * Develop the long-term vision and strategy for our Payments Intelligence products, prioritize accordingly, and create an execution roadmap * Deeply understand our users’ needs by spending time with developers, sales, and support, and by observing patterns/trends across their feedback, the market, and our data * Build and launch new capabilities and products that bring significant value to customers * Set the pace, prioritization and execution for the team * Work with a wide range of systems, processes and technologies to own and solve technical and product problems * Collaborate with stakeholders across the organization such as Engineering, Design, Data Science, Marketing, Sales, Account Management, and Operations  * Build and coach your team on best practices in defining product requirements and how to deliver against those requirements and the overall roadmap  WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS: * Product Management experience: 10+ years of relevant experience * 4+ years of experience managing Product Managers * Strong business acumen: You enjoy digging into the details of how a business works, identifying how to make it better, and building product/technical solutions to do so * Customer and Partner facing experience: You’re comfortable in front of customers or third-party collaborators, and have experience navigating customer conversations * Operational savvy: You are strong operationally, capable of designing and driving a cross-functional team and process * Analytical horsepower: You dig deep into the data, think from user first principles, and deliver the right results * Crisp communicator: High attention to detail including precise and effective communications, including with external customers/partners * Results-oriented: You enjoy doing whatever it takes to execute on complex projects

Lovable Labs Sweden AB

TL;DR: Lovable is building the future of software creation. We need a Lead Product Counsel who thinks like a systems engineer and understands that "zero risk" equals "zero growth." Your job is to be a support system for our product teams, navigating complex regulatory challenges by finding workable, high-speed solutions that keep us shipping. Why Lovable? Change the world, literally: 2026 is the year AI works. Lovable is building the most powerful AI software-creation platform. Work with exceptional people: We’re assembling one of Europe’s strongest technical teams. You’ll work alongside founders, execs, and sales leaders closing deals with the world’s largest enterprises. Legal as a growth lever: At Lovable, legal is not “back office.” Done right, you’ll be a direct driver of revenue velocity and customer trust. Top-of-market comp: Cash + equity. We pay above market for impact, not pedigree. Global stage: We’re a top AI brand. You’ll interact with leading companies, regulators, and advisors across the US, EU, and beyond. What we’re looking for: Relevant Experience: 6-12 years’ legal experience, with at least 2-4 years in-house at a high-growth tech company (Series A-C ideal). Regulatory Partner: You are the ultimate partner for our product teams. You dive deep into the product's goals and translate legal requirements into workable solutions at high speed. You’re comfortable with the EU AI Act, GDPR, EU Data Act and DSA. Automation First: You have a "developer mindset." If you have to give the same advice twice, you’d rather build a tool or an automated workflow to handle it. You likely use AI agents and LLMs daily to 10x your own output. Deep AI & IP Fluency: You understand the "how" behind LLMs, from data scraping and training sets to model weights and output ownership. You can navigate the intersection of copyright and AI-native software creation with ease. Master of the "Product Contract": You are comfortable drafting and iterating on T&Cs and User Agreements from scratch. You see a contract as product logic, it should be clear, fair, and designed to scale with new AI features. You can write terms that protect the company without creating a friction-filled user experience. Pragmatic Risk Tolerance: You understand that in a pre-consensus industry like Generative AI, waiting for 100% legal certainty means being too late. You are comfortable making high-stakes decisions with 70% of the data and a deep understanding of our strategic goals. Bias for action: you’d rather solve and improve than write long memos. Location: Willing to be based in Stockholm (or open to relocate). What you’ll do Embed with Product: Work with engineers daily to launch features that are compliant-by-design. Own legal for product-side vendor and technical partnership contracts that strengthen the platform. You are a core member of the product team, not an external consultant. Automate Legal Ops: Use Lovable and other AI tools to automate as much as possible - from privacy impact assessments to internal compliance checks. IP & Privacy Strategy: Design our global strategy for protecting AI-generated code and managing data provenance in a world of agentic workflows. Regulatory Navigation: Lead our stance on global AI, privacy and other regulation, ensuring Lovable is always two steps ahead of the shifting landscape. Turn complex legal questions into clear, practical guidance for product, engineering and leadership. Scale Prep: Build the systems now (templates, governance, compliance hygiene) that make later audits and fundraising easy. The Challenge This is not a job for someone who wants to “manage” or “delegate.” You’ll be hands-on, detail-obsessed, and directly responsible for the nuts and bolts of product legal. Think spending time with engineers to design new Lovable features. You’ll also have the chance to influence how Lovable’s legal function grows. Ready to make the engine that powers the most exciting AI company in the world? About your application Please submit your application in English. It’s our company language, so you’ll be speaking lots of it if you join. We treat all candidates equally - if you’re interested, please apply through our careers portal.