Senior Infrastructure Engineer

Aurelian

ABOUT AURELIAN Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country. WHY JOIN US We're hiring a Senior Product Engineer to own product outcomes end-to-end. We don't have product managers at Aurelian — our engineers talk to customers, decide what to build, and ship it. This role is for someone who is as excited about why we're building something as how. You'll write code every week, but the thing that makes you exceptional is your ability to deeply understand a problem, make smart product decisions, and own the outcome.   WHAT YOU’LL BE DOING * Own product outcomes, not just features: You won't be handed a spec. You'll talk to customers, identify the highest-leverage problems, figure out what to build, and build it. * Be the PM for your area: You'll define the roadmap, make prioritization tradeoffs, and communicate progress across the company. * Ship fast and iterate: Build and ship features across our platform — from AI call handling, to dispatcher-facing tools, to analytics and integrations. Get things into customers' hands, learn, and iterate. * Work directly with customers: Our users are 9-1-1 dispatchers and PSAP administrators. You'll visit dispatch centers, watch how they use the product, and use that context to drive what you build next. WHO WE’RE LOOKING FOR * Product thinker first, engineer second: You've owned products or features end-to-end — not just built what someone else decided. You think in terms of user problems and outcomes, not just technical solutions. * Comfortable across the stack: 4+ years of software engineering experience. You can build what needs building — frontend, backend, or both. You don't need to be the deepest technical expert on the team, but you're a capable, confident engineer. * High ownership: You see a problem, figure out the right thing to build, and drive it to completion. You take responsibility for outcomes, not just your code. * Customer empathy: You genuinely like understanding how people use software. You're energized by customer conversations, not drained by them. To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date! We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity. Come do the best work of your life and join us in shaping the future of critical technology that truly matters. FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING: * Comprehensive Medical, Dental, Vision & Life insurance * 401(k) * Unlimited PTO * Company-wide offsites * Equipment stipend * Relocation assistance * Daily delivered lunches (on us) * Office in Seattle * Start-up Equity

Aurelian

ABOUT AURELIAN Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country. WHY JOIN US Aurelian builds state of the art, multimodal conversational AI systems that help save lives. We work directly with 9-1-1 call centers to modernize emergency response workflows - where reliability, speed, and usability aren’t “nice-to-haves,” they’re mission-critical. We’re hiring a Senior Backend Engineer to help build out the core systems that make up the Aurelian platform. You will solve complex, technical challenges ranging from optimizing latency in realtime AI pipelines, to building robust analytics solutions, and creating flexible solutions to integrate seamlessly with customer systems.   WHAT YOU’LL BE DOING Among other things, you will: * Architect Core Systems: You will help architect core pieces of our voice AI and automation platform for reliability and scalability to help us serve 911 centers across the center in their most critical workflows. * Drive Engineering Excellence: You will raise technical standards, contribute to code review and maintenance processes, and help define what engineering excellence looks like at Aurelian. * Solve Hard Problems: You will solve hard technical problems across a wide range of domains - everything from building effective guardrails to optimizing audio pipeline latency to effectively evaluating AI performance. WHO WE’RE LOOKING FOR * You thrive on autonomy and constantly seek out new challenges. * You have 4+ years of software engineering experience. * You have strong engineering fundamentals, you know your strengths but are always excited to learn new skills. To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date! We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity. Come do the best work of your life and join us in shaping the future of critical technology that truly matters. FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING: * Comprehensive Medical, Dental, Vision & Life insurance * 401(k) * Unlimited PTO * Company-wide offsites * Equipment stipend * Relocation assistance * Daily delivered lunches (on us) * Office in Seattle * Start-up Equity

Concentric

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.   Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:    Integrity – Collaboration - Relationships – Excellence – Creativity - Results   Join Us, Concentric - "Your World Secured" We are currently looking to hire a temporary SOC Operator to join our team embedded with our client in Seattle! This position requires working onsite at our client's Headquarters in Seattle, WA.  *This is a full-time, temporary position up to 4 months with the possibility of extension based on client needs.  JOB DESCRIPTION We are seeking a skilled security professional to join our Security Operations Center (SOC) as a SOC Operator. The SOC Operator is responsible for assisting personnel with all concerns that pertain to safety and security for locations around the globe. This role requires the ability to operate at the tactical and operational levels, managing and supporting highly confidential operations. The SOC Operator will utilize an integrated security platform, including CCTV, access control, and alarm systems, to analyze and communicate potential threats to people, property, and brand assets. The SOC Operator will utilize analytical skills, attention to detail, and the ability to remain calm under pressure, all under the guidance of the SOC Supervisor in a 24/7 environment. RESPONSIBILITIES * Review CCTV footage, investigate alarms, and respond by sending a security patrol or alerting Fire services or Police as needed. * Assist employees with all concerns that pertain to client safety and security * Monitor travel safety and security of the client’s employees * Notify and coordinate corporate response by distribution of advisories and other communications * Intake, triage, and respond to active security incidents * Notify senior managers and partner teams of relevant security incidents, often seeking guidance that informs subsequent step actions in support of the security response  * Author, review, and publish security incident case products * Engage with response stakeholders to dispatch local security resources, collect and share information, and document incident details * Manage multiple area access management security workflows crucial to operational success * Provide back-up, support, and on-call function as needed * Perform other related duties and special projects as required * Gather and prepare reports on individual and team performance metrics * Conduct ongoing review of multiple systems and sources to detect potential risks and proactively audit access control system connections to identify potential misconfigurations * Cultivate an intimate understanding of space functions, owners, and occupying organizations that will allow the applicant to apply the principle of least privilege (PoLP) to individual permissions REQUIRED QUALIFICATIONS * High school diploma or equivalent required * Associate’s degree or 3 years of equivalent work experience in the Military, Law Enforcement, Government, and/or Corporate Security * Strong Customer Service skills * Excellent written and verbal communication skills * Ability to read, write, and speak clearly in English * Strong team player * Flexibility to work all shifts, and willingness to assist the team with overtime when needed * Proficient in Microsoft Windows and Office Suite * Able to analyze both qualitative and quantitative metrics * This is a full-time on-site position. Days and hours of work are Monday through Sunday, hours based on team size and historical alarm volume data trend analysis. Evening and weekend work may be required as job duties demand * Must be able to legally work in the country where this position is located without visa sponsorship * Must be a U.S. Citizen * Must pass the Basic Operator Course Exam PREFERRED QUALIFICATIONS * Prior experience in a Security Operations Center, TOC, or similar * Bachelor’s degree in Emergency Management, Political Science, Criminal Justice, or related * Experience with security systems, including alarm monitoring, electronic access control, and CCTV * Ability to multitask in a fast-paced, at times stressed work environment * Lenel access level management skills * Comfortable with a high-tech work environment and constant learning of new tools and innovations * Data entry or coding skills. * Root cause analysis skills COMPENSATION & BENEFITS * The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. * Concentric also offers an HSA employer contribution * Medical FSA * Employer-paid insurance: life, STD, LTD, and AD&D  * 401 (k) including employer match  * 7 paid holidays  * Paid leave (vacation, sick, parental) * Annual Health & Wellness Benefit * Pet Insurance * National discount employee program * Employee Assistance Program for personal needs * Credentity Protection - Eclipse Digital Protection by Concentric * Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. * Dedicated Security and Intelligence Training Programs for Professional Development * Coaching and Mentoring Opportunities Seattle, Washington Pay Range $35—$35 USD Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.