Program Manager, Third Party Risk

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe's People Solutions team is a highly collaborative, cross-functional team that drives key technical and process solutions delivery for the People Team at Stripe, working with stakeholders across the People Team, Finance, Corporate Technology, Workplace, and more. Stripes are the users of the solutions we deliver, and our primary goal is to deliver a world-class employee experience rooted in technology. We work with many different teams at Stripe, and serve as internal consultants to various stakeholders and leaders. We are nimble and flexible individuals who can wear many different hats. We don't mind working through ambiguity and love adding organization to chaos. We are strategy driven, with an execution mindset. WHAT YOU’LL DO The Solutions team is responsible for the design, implementation, and enhancement of Stripe Employee Experience technology. You'll apply your innovative thinking, business process, and technical systems expertise to deliver digital solutions that ultimately improve the employee, manager, candidate, and internal team experiences. You'll undertake a wide variety of responsibilities from strategic technical roadmapping, user interviews, requirements confirmation, vendor evaluations, technical solution design, system design and data architecture consultation, and technical project management and execution for the full software lifecycle. To achieve this vision, you'll partner with many partners across the organization such as business stakeholders, process and policy owners, engineers, program managers, product managers, communications, legal, and internal subject matter experts. As a consultant and strategist you'll have domain expertise in internal systems, technical fluency, agility, and excellent project management skills to advise leaders, guide projects, and ultimately design and deliver superior solutions that will ensure operational readiness for scale across our global organization. RESPONSIBILITIES * Stakeholder partnership & roadmap ownership — Partner with stakeholders across the organization to understand strategic priorities, define multi-quarter technology roadmaps, and ensure ROI is clearly articulated to secure resource capacity for execution. * Product leadership & employee experience design — Act as a product leader by deeply understanding Stripe's employee experience needs, creating mockups to drive alignment on requirements, and presenting compelling product strategies that connect business priorities to outcomes. * Vendor evaluation & build/buy decisions — Conduct third-party vendor analyses and deliver data-informed build-or-buy recommendations grounded in industry expertise and ROI. * Cross-functional solution delivery — Collaborate with engineers, designers, systems analysts, and PMs to translate requirements into technical designs; facilitate build plans, UAT, and end-to-end testing to bring solutions to production. * Data-driven decision-making & KPI management — Use data, storytelling, and KPIs to support prioritization decisions, monitor solution adoption, define ROI, and surface risks to stakeholders and leadership. * Project & program management — Apply structured project management practices — including goal-setting, project planning, status reporting, risk management, and metrics tracking — to deliver solutions on time and across disciplines. * Launch enablement & approvals — Partner with PMO, Systems, Operations, and Communications teams to successfully launch new solutions, and facilitate approval processes (legal, compliance, data) by identifying decision-makers and driving sign-off. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of experience in product development, technical program management, or internal systems design in an internal HR business function, including experience in global mobility technology, within high-growth or technology companies * AI and LLM fluency, including practical experience using LLM-based tools * Superior ability to understand and map out system-agnostic business requirements across complex, interconnected systems and support their translation to technology * Strong communication and collaboration skills, with experience partnering with a broad set of cross-functional stakeholders at all levels * Acute business acumen with a demonstrated ability to operate effectively in ambiguous, dynamic, high-velocity situations, and to manage and draw insights from data while navigating complexity PREFERRED QUALIFICATIONS * Bachelor’s degree in business administration, human resources, technology or a related field. * Experience working in a software engineering team or organization. * Basic understanding of core internal systems (ex. HRIS, ATS, CRM, LMS, Ticketing, Finance systems).

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe provides regulated payments and financial services products, and also has a number of regulated subsidiaries, including in the United States (Money Transmitter and lending licenses). These licenses have programs of periodic and ad hoc regulatory reporting stemming from license requirements, and are critical aspects of the supervisory mechanisms for these entities. The Global Regulatory Reporting team leads the process by which we report regulatory data externally to regulators in support of our payments licenses. WHAT YOU'LL DO In this role, you'll support the Global Regulatory Reporting team by partnering with Legal, Compliance, Accounting, Business and Product, and Data Analytics teams across Stripe to maintain the Stripe North American regulatory reporting program. This includes understanding and documenting the applicable regulatory reporting requirements in the region, implementing systems and processes for comprehensively tracking those requirements for each of the Stripe North American entities, maintaining the end-to-end processes for the collation of data, production of reports, and continuously monitoring compliance to meet the expectations of regulators. Stripe is both a technology company and a financial services company, and you'll need to be comfortable straddling both of those worlds every day. You'll enjoy dealing with that puzzle, seeking creative solutions and moving quickly, often in the face of ambiguity. RESPONSIBILITIES * Own end-to-end U.S. regulatory reporting program for digital assets including stablecoin-related financial activities, including defining reporting scope, governance, timelines, and accountability across required regulatory filings * Interpret U.S. regulatory reporting requirements applicable to stablecoins, digital assets, payments, and custody, and translate them into clear reporting specifications, data definitions, and execution plans in partnership with Legal and Compliance * Manage the full regulatory reporting lifecycle, from data sourcing and aggregation through validation, internal review, sign-off, and timely submission to regulators * Ensure regulatory reports accurately reflect stablecoin-specific activities and risks, including issuance, redemption, circulation, reserves, custody arrangements, and transaction flows across on-chain and off-chain systems * Design and maintain a robust regulatory reporting control framework, including data quality checks, reconciliations, documentation, and issue remediation to support audit and exam readiness * Partner with Engineering, Data, Finance, Compliance, and Legal to improve data lineage, transparency, and automation across regulatory reporting processes as the business scales * Own regulatory reporting change management, including assessing the impact of new or evolving stablecoin regulations, product launches, and system changes on reporting scope, data requirements, and controls * Develop and maintain regulator-ready documentation, including reporting methodologies, assumptions, data lineage, and process documentation to support supervisory reviews and examinations * Serve as the primary point of contact for regulatory reporting matters during U.S. regulatory exams, audits, and regulatory inquiries WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field; equivalent practical experience in financial services regulatory reporting will be considered * 4+ years of experience leading the delivery of an ongoing regulatory reporting program within a regulated financial services environment, ideally supporting stablecoin issuance, payments, or custody-related activities * Strong understanding of U.S. compliance and regulatory obligations applicable to stablecoins, including evolving federal and state frameworks (including, but not limited to, the GENIUS Act and related Treasury, banking, and payments guidance) * Excellent working knowledge of the U.S. payment stablecoin regulatory landscape, with experience engaging directly with U.S. federal regulators (e.g., OCC, Treasury) and state regulators on regulatory reporting, data submissions, or supervisory requests * Demonstrated ability to work across complex data environments, including navigating on-chain and off-chain data sources, internal ledgers, and third-party systems to produce accurate, cohesive, and regulator-ready reporting deliverables * Experience reading, analyzing, and compiling financial statements, reserve-related data, transaction-level reporting, and other financial regulatory reports relevant to stablecoin and payments activity * Background in financial services with direct exposure to stablecoins, digital assets, payments, e-money, or other money services business activities * Demonstrated success executing complex, cross-functional programs in fast-growing organizations, with an emphasis on building scalable, repeatable regulatory reporting processes * Strong analytical skills and judgment, with the ability to quickly understand novel or ambiguous regulatory and data challenges and drive balanced, risk-aware solutions * Ability to operate independently and efficiently in a fast-paced, high-volume, and evolving regulatory environment * Proven ability to collaborate effectively across Compliance, Legal, Finance, Engineering, Data, Product, and Accounting teams * A strong “culture of compliance” mindset, with the ability to translate regulatory expectations into practical, business-aligned execution without impeding responsible growth PREFERRED QUALIFICATIONS * Experience with stablecoins, digital assets, payments, or fintech platforms * Familiarity with regulatory reporting for banks, trust companies, payment institutions, or money services businesses * Experience working on Call Reports FFIEC041 and FFIEC031 * Experience supporting regulatory exams, audits, or supervisory reviews * Exposure to reporting automation, data pipelines, or reporting tools

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Global Sales Vendors team partners with third-party external sales organizations to drive Stripe's revenue growth and expand access to Stripe's financial infrastructure. We design and scale the sales motions, processes, and performance frameworks that enable our vendor salesforce to deliver consistent results and exceptional customer experiences. We work at the intersection of strategy and execution, partnering closely with Vendor Operations Managers, Sales Development leaders, and Growth Marketing teams to ensure our external salesforce reflects Stripe's standards and priorities across every customer touchpoint. WHAT YOU’LL DO As a Sales Excellence Manager, you'll lead the transformation of how our third-party vendor sales teams go to market — redesigning sales motions from the ground up to incorporate agentic AI, automation, and LLM agents. You'll be the architect of a next-generation external salesforce, enabling vendor teams to deliver consistent results and outstanding customer experiences through modern, AI-powered processes. You'll operate at both a strategic and operational level, designing scalable sales motions, building the performance frameworks that give senior leadership clear visibility into program health, and partnering closely with Vendor Operations Managers and internal stakeholders to scale proven approaches across regions and vendor sites. RESPONSIBILITIES * Lead the transformation of vendor sales motions to incorporate agentic AI, leveraging automation and LLM agents to enhance seller productivity and customer engagement * Design, document, and optimize scalable sales motions for third-party vendor teams, ensuring alignment with company go-to-market strategy, standards, and customer experience principles * Own program- and regional-level performance management, establishing a consistent rhythm of business, including pipeline reviews, forecast cadence, and executive reporting frameworks * Partner with Vendor Operations Managers and senior sales leadership to surface cross-site trends, coach vendor leaders, and translate performance data into clear, executive-ready narratives and recommendations * Serve as the bridge between internal sales leaders and vendor operations, delivering regular readouts, escalating regional and program risks early, and aligning goals and priorities across the organization * Drive adoption and change management for new sales motions and performance processes, piloting new approaches and scaling proven solutions across programs and regions * Partner with Sales Enablement to define future vendor team requirements, share systemic best practices, and sustain high-performance behaviors across all vendor sites WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Experience in sales motion design and scalable process development for large or distributed sales teams * Background in sales management or a sales excellence lead role, with a track record of coaching teams and driving consistent performance * 10+ years of experience in sales strategy, sales operations, or vendor management, with demonstrated success in a third-party or outsourced sales environment * Demonstrated ability to translate complex performance data into clear narratives and actionable recommendations for senior stakeholders PREFERRED QUALIFICATIONS * Experience designing or implementing agentic AI-powered sales motions, including the use of LLM agents or automation to transform sales workflows * Background in a high-growth technology or fintech environment * Familiarity with customer experience metrics such as CSAT and quality assurance scoring