Application Engineer - China

JetBrains

ABOUT JETBRAINS  At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. Over 15.9 million developers already use our products, and 88 Fortune Global Top 100 companies are JetBrains customers. About the role We are looking for a Customer Success Engineer to join our growing team. In this role, you will work to maintain close relationships with our existing customers in China and help grow the business in the region. AS PART OF OUR TEAM, YOU WILL: * Work closely with JetBrains account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption. * Manage existing large accounts, proactively preserve and develop them, and keep customers up to date on product developments. * Hold regular discovery calls with existing customers to identify and resolve issues early, understand how they use the product, relay important feedback to the product team, and help optimize their workflows by suggesting new features or improvements. * Handle customer escalations and help manage expectations with both the internal product team and the customer. * Provide technical guidance and assistance to existing customers. * Develop key sales, demo, and technical documentation for customers and adapt existing demos for specific use cases. * Visit customer offices and meet onsite at conferences and other events when necessary. WE’LL BE HAPPY TO HAVE YOU ON OUR TEAM IF YOU: * Have strong pre-sales experience with the ability to demo and pitch a product’s key value. * Have technical competence combined with a business-oriented approach and a focus on customer needs. * Are proficient in software development tools, ideally with hands-on experience in programming, QA, system administration, release automation, or a related field. * Possess problem-solving and analytical skills across technical, product, and business areas, with the ability to grasp customer needs and suggest suitable solutions. * Have at least five years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar customer-facing field. * Possess strong interpersonal communication skills, both verbal and written – you will need to speak and write English fluently, as it is the preferred language of communication with our customers and partners, as well as within the team. * Have experience in driving discussions with both technical and non-technical audiences. * Are comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos. * Can work efficiently and successfully without direct supervision in a distributed team. * Have a proven track record of building and developing B2B relationships. * Speak Chinese at a native level.  * Are willing and able to travel internationally up to 20% of the time. WHY JOIN US? This is a rare opportunity to shape JetBrains’ presence in China at an important stage. You’ll work closely with global leadership while maintaining the autonomy to drive results locally. We’re looking for someone who can take real ownership of the office, lead with clarity, navigate complexity responsibly, and build a sustainable environment where our teams can do their best work. #LI-EG1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Coupang

Company Introduction   We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.   We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.  -------------------------- What You'll Work On: * AI-Native Data Platform & Insights — Build intelligent, low-latency data infrastructure that goes beyond dashboards. You will design systems incorporating LLM-powered analytics, natural language querying (Text-to-SQL/Text-to-API), automated anomaly detection, and proactive business insight generation. * Enterprise Knowledge Graph & Agentic RAG Systems — Architect multi-step, retrieval-augmented generation (RAG) loops and hybrid storage layers. You will connect dense vector embeddings with structured Knowledge Graphs to enable deterministic semantic search and multi-hop reasoning for autonomous internal agents. * AI-Augmented Software Development Lifecycle — Pioneer stateful, agentic workflows that accelerate software development from requirement analysis to code generation, automated testing, and CI/CD pipelines—bringing AI copilots seamlessly into production engineering. * LLM Evaluation, Safety & Governance — Establish automated evaluation benchmarks (using LLM-as-a-judge frameworks), strict guardrails, and responsible AI practices to ensure cost-efficiency, data privacy, and reliability at enterprise scale. Preferred Qualifications (Optional / Good to Have): While the core focus of this role is AI engineering, we highly value hands-on experience extending into backend infrastructure, modern MLOps, and cross-regional collaboration: * Orchestration & Data Infrastructure: High-performance frameworks (Python/FastAPI), stateful graph orchestration frameworks (e.g., LangGraph), Vector DBs, and Graph DBs. * MLOps & Observability: Tools for containerized model deployment and evaluation monitoring (Triton Inference Server, MLflow). * Global Collaboration: Effective English verbal and written communication skills to facilitate smooth collaboration and technical alignment across our regional hubs in Shanghai, Seoul, and the US. Why This Role Stands Out: * Greenfield opportunity — You're not maintaining legacy AI systems; you're building them from scratch with modern tooling and architecture. * End-to-end ownership — From research and prototyping to production deployment, you own the full lifecycle. * Real-world scale — Your work directly impacts millions of users and handles enterprise-level traffic on one of the largest e-commerce platforms in the world.  -------------------------- Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Zurich Instruments

Zurich Instruments is the technology leader for advanced test & measurement instruments for dynamic signal processing. Our products are used in many application fields by demanding researchers all over the world. Zurich Instruments' vision is to be the reference for digital instrumentation in advanced research and development labs.  In order to support the company's rapid growth in China and to deliver the best possible support to Chinese researchers, Zurich Instruments is building a local sales and support team in Shanghai. For our Marketing and Sales Team in Shanghai, we are looking for an Application Scientist China (Physics, EE).