Customer Success Manager

Sumup

We are seeking sales individuals with previous field sales experience working within a B2B Sales environment, to join our Field Sales Team as a Field Sales Representative. In this Field Sales role, you have the chance to earn uncapped commission while building genuine relationships with local entrepreneurs and helping them grow with SumUp’s innovative products. You will receive comprehensive training, tools, and support to help you succeed If you have previously worked in a B2B role within a Field Sales position or have the right customer facing transferrable skill sets with a driven ambitious attitude suited to working autonomously in a field sales capacity, we want to hear from you! Why Choose to join SumUp as a Field Sales Representative * Earn what you’re worth. Take home 50% of the revenue from payments, hardware, and software sales, plus 25% recurring income for up to fiveyears. *  Start strong. You’ll earn 75% of SumUp’s net revenue in your first year, setting you up for quick wins and solid income from day one. * Build your future income. With monthly revenue share and long-termclients, your hard work keeps paying off, even months or years later. * Learn, grow, and master your craft. Get hands-on training, product coaching, and proven strategies to help you sell smarter, faster, and with confidence. * You’re not on your own. You’ll have ongoing support from a dedicated Territory Manager and a community of peers who share ideas, celebrate wins, and help each other succeed. Your Impact as a Field Sales Representative for Sumup * Connect with local business owners: from cafés and barbershops to boutiques and salons, and help them discover easier, smarter ways to take payments and grow their business. * Bring your personality to every conversation. As a Field Sales Representative you will meet people face-to-face, demoing simple tools like payment systems and point-of-sale devices, and show how they fit each business’s day-to-day reality. * Take control of your success. As a Field Sales Representative you will need to plan your territory, follow up with interested businesses, and turn those “maybe later” conversations into “let’s get started.” * Become a familiar face in your community. The more relationships you build, the more your reputation, and your referrals grow. About Sumup * Join Us in Empowering Our Business Heroes * At SumUp, we don’t just see business owners, we see everyday heroes with the courage to chase their dreams. * With a founder’s mindset and a team-first culture, our global community helps businesses thrive doing what they love. * We’ve even moved beyond the flat 1.69% rate, offering flexible, bespoke pricing options tailored to our customers’ needs.   Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Sumup

(SELF-EMPLOYED, COMMISSION ONLY) Realistic full-time earnings of £40,000–£50,000+ per year, with uncapped potential beyond that   Looking for a role where your income reflects your effort? Join SumUp as a Self-Employed Field Sales Representative and help small businesses in your area access smarter payment and POS solutions, while building serious recurring income for yourself. This Field Sales Representative role is fully field-based and face-to-face. You’ll meet business owners, understand how they operate, and recommend solutions that genuinely help them run and grow their business. You don’t need a background in payments. If you’ve worked in a customer-facing role, built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here.   Earning Potential Your effort directly drives your income. * Average upfront value per business: ~£500 * You earn 50% upfront commission per sign-up * Plus 25% recurring income from each business for up to 5 years * Around 75% of a customer’s total value is paid in year one * Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning? 40% of our Field Sales Representatives earn £5,000+ per month, showing what’s possible when you build a strong customer base and stay consistent.   What You’ll Be Doing As a Field Sales Representative, you will: * Meet local SMEs (cafés, salons, shops, restaurants, and more) * Build strong relationships with business owners * Demonstrate simple, effective payment and POS solutions * Manage your own territory and pipeline * Turn conversations into long-term customers * Become a trusted face in your local business community 🎥 See the role in action: Watch the short video below to get a real-life look at what our Field Sales Representatives do day to day and how they build relationships with local businesses.   WHO THIS SUITS Face-to-face customer experience is important. Great backgrounds include: field sales, retail, hospitality, door-to-door, promotions, B2B/B2C sales, or any role involving persuasion and problem solving. ✔ Confident approaching people ✔ Good at uncovering needs ✔ Target-driven ✔ Self-motivated and resilient   Ready to build your own customer base and uncapped income as a Field Sales Representative? Apply now and start earning from your effort. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Goodlord

📍Location - this role is based in our Sheffield office 2 days per week with the remaining 3 days working remotely We are looking for a highly analytical and pragmatic Service Improvement Executive to drive continuous improvement initiatives across our support function. In this role, you will act as a detective and an architect-digging into data to find inefficiencies and design and implement scalable, tech-forward solutions to elevate our customer experience. We know that having the right mindset is the most important asset, which is why we will provide the training, guidance, and mentorship you need to master our methodologies and succeed in this role. You will own the end-to-end improvement cycle, utilising a core philosophy of Measure, Identify, Improve, and Automate. From spotting gaps in our data to mapping resource expenditure and implementing AI-driven solutions, you will be the driving force behind our operational excellence. As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours. Our mission: * Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting 🌎 * We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠 * Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! 💚 What we need from you: * Experience working with and analysing large volumes of data. * Experience presenting clear, data-driven insights to a range of stakeholders. * A natural drive for problem-solving: You see a problem, you want to fix it using a structured yet creative approach. * An analytical mind: You are able to see patterns in data and use those insights to drive your decisions * A deep sense of ownership: You see things through from start to finish, proactively learning whatever is necessary to get the job done and accomplish your goal * Curiosity & Creativity: You actively want to, and get energised by, learning new things. You love taking a novel approach to resolving problems * Strong communication and interpersonal skills: You are able to communicate complex points across in a way that is easy for anyone to understand * Excellent teamwork abilities: You collaborate effortlessly with others to get things done * Adaptability, resilience and flexibility: You navigate shifting priorities with ease and keep pushing forward when things change. It would also be great if you have: * Previous experience making and acting on data-driven decisions. * Previous experience working in Customer Support / Customer-facing roles. Ideally in managing relationships or phone-based customer service. * Prior hands hands-on experience with project management, process improvement methodologies, work segmentation, or data analysis * A degree (or equivalent) in a STEM based subject WHY YOU'LL LOVE BEING A GOODLORDIAN Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info). * Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally! * Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health * 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. * Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals * Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics WHAT’S NEXT? If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application. ** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. No agencies please - we have tried and trusted partners we would turn to should we require support.