Service Delivery Manager - Flygplatskritiska IT-system

Service Manager – SCADA & Industrial IT - Stockholm

Sway Sourcing Sweden AB

We are looking for a Service Manager to support the delivery and coordination of SCADA-related services within an industrial production environment. The role is focused on maintaining stable service operations, supporting production activities, and coordinating efforts across multiple teams and stakeholders. In this position, you will ensure service delivery meets agreed SLAs and quality standards while serving as a central link between technical teams and business stakeholders. You will also contribute to the continuous improvement and development of service management processes within the organization. Key Responsibilities Manage the end-to-end delivery of SCADA services, ensuring SLA and quality targets are achieved. Act as a liaison between internal teams and relevant stakeholders. Support production-related requests on existing production lines. Coordinate upgrades and changes together with Production and Maintenance teams. Foster collaboration between Project Managers and stakeholders. Coordinate and support server infrastructure related to production environments. Conduct service reviews and reporting activities. Monitor KPIs and ensure SLA compliance. Coordinate cross-functional teams in resolving service-related issues. Serve as an escalation point for incidents and service interruptions. Collaborate with management teams regarding incidents and operational issues. Support problem management activities alongside other Service Managers. Review and follow up on change management records and approvals. Ensure documentation is validated and service readiness requirements are fulfilled. Requirements Previous experience in service delivery, service management, or a similar role. Understanding of SCADA systems or industrial IT environments. Experience with incident, problem, and change management processes. Ability to coordinate multiple stakeholders and cross-functional teams. Experience working with KPIs, SLAs, and service performance follow-up. General knowledge of IT infrastructure, including server environments. Strong communication skills and a structured way of working. Fluent in English, and Swedish, written and spoken. About You You are organized, responsible, and comfortable coordinating activities across different teams and stakeholders. You have experience handling operational follow-ups and service-related issues, and you contribute to ensuring reliable and stable service delivery. You work collaboratively and communicate effectively with both technical specialists and business-oriented stakeholders. Start Date & Application Start Date: 2026-05-18 End Date: 2026-10-31 Application Deadline: 2026-05-11 Location: Stockholm Selections and interviews are ongoing! Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company—quickly and efficiently. Our primary focus lies in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries. Although we are a relatively new player, we have already gained the trust of many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts.

Service Manager – SCADA & Industrial IT - Stockholm

Sway Sourcing Sweden AB

We are looking for a Service Manager to support the delivery and coordination of SCADA-related services within an industrial production environment. The role is focused on maintaining stable service operations, supporting production activities, and coordinating efforts across multiple teams and stakeholders. In this position, you will ensure service delivery meets agreed SLAs and quality standards while serving as a central link between technical teams and business stakeholders. You will also contribute to the continuous improvement and development of service management processes within the organization. Key Responsibilities Manage the end-to-end delivery of SCADA services, ensuring SLA and quality targets are achieved. Act as a liaison between internal teams and relevant stakeholders. Support production-related requests on existing production lines. Coordinate upgrades and changes together with Production and Maintenance teams. Foster collaboration between Project Managers and stakeholders. Coordinate and support server infrastructure related to production environments. Conduct service reviews and reporting activities. Monitor KPIs and ensure SLA compliance. Coordinate cross-functional teams in resolving service-related issues. Serve as an escalation point for incidents and service interruptions. Collaborate with management teams regarding incidents and operational issues. Support problem management activities alongside other Service Managers. Review and follow up on change management records and approvals. Ensure documentation is validated and service readiness requirements are fulfilled. Requirements Previous experience in service delivery, service management, or a similar role. Understanding of SCADA systems or industrial IT environments. Experience with incident, problem, and change management processes. Ability to coordinate multiple stakeholders and cross-functional teams. Experience working with KPIs, SLAs, and service performance follow-up. General knowledge of IT infrastructure, including server environments. Strong communication skills and a structured way of working. Fluent in English, and Swedish, written and spoken. About You You are organized, responsible, and comfortable coordinating activities across different teams and stakeholders. You have experience handling operational follow-ups and service-related issues, and you contribute to ensuring reliable and stable service delivery. You work collaboratively and communicate effectively with both technical specialists and business-oriented stakeholders. Start Date & Application Start Date: 2026-05-18 End Date: 2026-10-31 Application Deadline: 2026-05-11 Location: Stockholm Selections and interviews are ongoing! Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company—quickly and efficiently. Our primary focus lies in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries. Although we are a relatively new player, we have already gained the trust of many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts. #boost

Service Manager Network Services

I-Ray IT Solutions AB

Service Manager – Network Services We are seeking an experienced Service Manager to oversee and enhance enterprise network services. In this role, you will be responsible for ensuring reliable service delivery, collaborating with internal teams and external partners, and driving service quality through continuous improvement initiatives. About the Role As a Service Manager, you will play a key role in managing network-related services throughout their lifecycle. You will work closely with business stakeholders, suppliers, and technical teams to ensure that services meet business needs, operational targets, and compliance requirements. Main Responsibilities Oversee the delivery and performance of network services. Develop and maintain service improvement plans aligned with business objectives. Monitor service quality using performance metrics and ensure agreed service levels are achieved. Coordinate with suppliers and internal teams to resolve service-related issues and improve operational efficiency. Build strong relationships with stakeholders and communicate service performance, risks, and planned improvements. Support financial planning, budget monitoring, and cost control activities. Ensure services comply with security, privacy, and regulatory standards. Identify opportunities to improve processes, automate routine activities, and optimize service delivery. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related discipline. 3–7 years of experience in Service Management, IT Operations, Infrastructure, or Network Services. Strong understanding of IT Service Management principles and service lifecycle processes. Experience managing suppliers, service providers, and operational governance. Knowledge of KPI and SLA management with a focus on service performance. Experience with financial planning, budgeting, or cost management is an advantage. Excellent communication and stakeholder management skills. Fluent in English, both written and spoken. Preferred Experience Experience working within large organizations where IT services are delivered through external vendors or managed service providers. Personal Qualities Well-organized and proactive. Strong analytical and problem-solving abilities. Results-driven with excellent planning skills. Able to manage multiple priorities in a dynamic environment. Collaborative, relationship-focused, and confident in working with diverse stakeholders. Location: Södertälje, Sweden (On-site) Employment: Full-time (100%) Contract Duration: 6 months with the possibility of extension Preferred Start: August 2026 If you have a passion for service excellence and experience managing enterprise network services, we encourage you to apply.